Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Thanks LeeAnn for all your help today I was very pleased with your help have a great day.
Jashira, was excellent. she help answer all of my questions.
Natascia was amazing! Thanks for your time and attention.
LeeAnn was a BIG help with my online banking, She made everything simple and fast!
LeeAnn helped me out very quickly!
LeeAnn answered my questions quickly and was very helpful!
Jashira was very helpful! She answered all of my questions quickly and clearly!
I’ve worked with her a few times, and she’s always been super helpful =)
LeeAnn was super kind and super helpful. She helped me faster than I ever imagined. I’ve been banking with you since I was a kid and I’ve never regretted it. Thanks for exceeding our expectations!
LeAnne was so helpful! She explained the difficulty I was experiencing very clearly and offered me a solid solution.
LeAnn was great! She answered all of my questions , walked me through the Ipay process and helped me set up my account.
Saxton did a great job and got me on my way quickly!
Jashira was great! Very helpful.
I only had one quick question and Jashira helped me out quickly! As a new member, ffccu was definitely the right choice, everyone is so friendly!
Jashira was very helpful! Great customer service
Jashira was so helpful! Helped me get into my account when I was stuck!
Karen B. was extremely helpful in answering my questions
Jashira, helped me work through getting my card back on after a possible fraud text message was sent but not seen by my husband. I’m back on track, and updated the notifications so I will get them in the future. Thank You !!!
Jashira was extremely helpful to me today during our online chat. Thank you Johanna D
LeeAnn was amazing through the Live Chat! Had just one quick question and she went above and beyond and found ways for me to earn interest every year! Absolutely wonderful and highly recommend! She’s fabulous!!
Jashira was extremely helpful!
Jashira was great! Helped my address my issue quickly!
Great experience with online chat, all questions answered in a very timely manner!
Jashira is helpful and polite!
I spoke with LeeAnn today via chat. She was friendly, professional and helpful. It’s nice when a chat request can be handled quickly and efficiently. Thanks!!
LeeAnn was very helpful regarding the procedure in setting up an account for our granddaughter that has Sparky Benefits. This will be our second “Sparky Benefits Account”.
Very helpful, prompt and courteous and knowledgeable. Thank you so much
Jason was very helpful with completing my loan application.
Jashira was amazing and provided incredible customer service!
Jashira was awesome. Quick responses and excellent customer service.
LeeAnn was very helpful today!
LeeAnn resolved my issue with great competency and grace! Thank you LeeAnn. ????
Jashira was great very helpful
Jashira was awesome this morning. She took the time to help me square away my situation. Thanks Jashira!
LeeAnn rocked it today! She was so helpful and I am grateful to be able to reach someone like her whenever I need help.
LeeAnn was AWESOME. Saved me a trip to the bank.
Jashira was very helpful. Thanks so much!
Saxton was awesome!! quick responses and answered all my questions.
Jashira was awesome on the chat!!
kudos to jashira she took her time to help me to get in my account thank you so much
Jashira was very helpful and patient
Jashira was very helpful in getting me enrolled for online banking. I am a new member, so this experience lets me know that I made the right decision to join FFCCU!
Jashira was very helpful and efficient! Got all the info I needed.
Jashera was great today thank you
Jashira was quick and helpful! Great communication!
Jashira was very quick and efficient in helping me reorder checks today!
Jashira helped me with online banking. Quick and pleasant experience
Jashira was amazing, proficient and professional, keep up the great work!
Jashira was a big help with my auto loan question and ordering a new debit card.
Jashira was very helpful, pleasant, and quick!
Jashira was helpful and will be getting back to me on Monday
Jashira was very helpful getting me back into my account!