Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Karen B. So helpful. Thank you
LeeAnn chat was very efficient and to the point. I enjoy not wasting my time these day. great work!
Jashira was great. She was able to address two concerns.
Jashira assisted me in the live chat. Fast and friendly help, thank you!
Thanks Jashira for fast friendly help
Thanks to LeeAnn for walking me through a fraud case on our debit cards. She is a perfect example of the fine member experience here at FFCCU, is always so helpful. Folks like her, makes me glad I’m a member here
Spoke to Jashira on chat about problem with debit card. She alerted me about a possible fraudulent charge attempt..Kuddos Jashira
cleveland branch on emerald parkway are outstanding. had a issue will mobile app and they rectify the issue.kudos to Jashira
Downtown Cleveland Branch is excellent. I just used the live chat and my experience was great. I’ve never used the live chat and she was extremely helpful but unfortunately, I forgot to get her name before I did this survey. Kuddos to Firefighters!!
Joy at the west park location was amazing! She was so helpful and a pleasure to work with. I’m excited to have a new checking account with ff community!
Jashira was a great help on helping me payoff my loan using the online application.
Jashira helped me with what I needed and made it super simple! It was a pleasure chatting with her.
Very prompt and thoughtful assistance. Keep up the good work.
Live chatted with Jashira this morning and she was very friendly and helpful!
Tamanya was very pleasant to work with today
I chatted with Jashira, very helpful.
I chatted with LeeAnn today and she was very helpful.
I chatted with Jashira about my card declining, and she was very helpful, kind and patient! I made a little error on my end, but she was understanding, and very quick to help. It’s nice to have such a reliable helper from the bank! Thank you so much
Saxton was a great help via live chat! Many thanks for assistance!
Chatted with Stanton today & he was very curious. Had questions about my savings account and he made me feel safe about asking online. Answered my question in no time. Great job!
Jashira was very professional and assisted me with all my questions and concerns!!
Jashira has helped me on more than one occasion and is always quick and pleasant to work with!
Thanks Jashira for your help today!
Thanks! very quick and helpful
Jashira was very helpful and informative
jashira really helped me and provided quick and easy customer service.
Thank you Jashira! For helping me solve my solution in no time!
Thank you for your help today on Christmas Eve Jashira!
Karen guided me to a solution in no time. Thanks for your expertise Karen.
Awesome, quick and efficient resolutions provided by Jashira!
Thank you, Jashira for the quick reply!
Just had a great, helpful interaction with Jashira. Its really helpful to be able to get answers quick over the chat option. I really appreciate the help!
Spoke with Karen B. on live chat this morning, Kudos for her giving excellent service
I want to give some Kudos to Joy N. for providing a pleasant experience when I had to come into my local FFCCU. I needed some options for using my debit card and she did so with a friendly and positive vibe. She gave me a new option to try once my new card comes in the mail. I am looking forward to it. Thank you!
Karen B. Was very helpful and pleasant, thank you.
Karen B. was very helpful today. Thanks, Karen
Lee Ann thank you for your help and efficiency
Jashira I appreciate the quick response time and great customer service!!
Wonderful customer service from Jashira! They were able to help me and fix my concern so easily.
Saxton was a gem and solved my problem immediately. Would highly recommend!
great customer service this morning LeeAnn
LeeAnn was a great help today. Had some difficulty getting logged in and dealing with some account changes. Thank you so much!!!
I wanted to call in and say that Jashira on chat was awesome. She will be in contact with me in regards to getting the release of liability and title for my vehicle, that was unfortunately involved in a total loss. I appreciate your help!
I am writing this to say KUDOS to FFCCU, and especially LeeAnn who assisted me due to my debit card having fraud charges on it. LeeAnn listened to my issue and provided clear and concise information on what occurred and put in an expedited request for a new Debit Card. She is another example of the Wonderful Customer Service I have experienced since moving all my Accounts to FFCCU. Although 1 more to go. I have yet to have any major issues/concerns with my time at FFCCU. Everyone is very professional and knowledgeable, and a pleasure to talk to. I… Read more »
LeeAnn was absolutely fantastic, thorough, mindful, polite and explanatory, she really is an asset to your organization!
Saxton is the BEST… just one click and i was on my way
Thanks so much to LeAnn! I needed to make a payment from out of state and she found a shared credit union for me. Thank you so much!
Thank You to Jashira for online account help today. Professional and prompt- answered my questions to completion and quick to get the work completed. Much appreciated.
Excellent, fast help, thanks again
Hi this is Ms. Stewart again, Jashira did it once again. She’s a go to girl. ???????????????????????????????? Thanks Jashira.! ????☺️????♀️