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Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments will post no later than the next business day.

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Tell Us About Your Experience With FFCCU!

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Anonymous D
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Anonymous D

FSR Beverly was extremely helpful! Within a few minutes, she not only found the root of the issue but also fixed it. On top of that, she clarified all the “fine print” and common oversights.

Kyle
Guest
Kyle

Would like to give a shout out to Pamela! My account had been frozen (more than likely a user error on my part) and she was fast, efficient, and pleasant to work with to give me access again to my online account. People like Pamela are what keep my wife and I loyal to FireFighters. Thank you Pamela!

Kelly M
Guest
Kelly M

I just wanted to give a shout out to Jenny at the Wellington branch! There was a small issue that needed her attention. She was off when I called to ask about it & I was told she would handle it on her next day working (which was the next day) Jenny handled it promptly and efficiently! Thank you Jenny for your prompt response to this matter!

Carol Holstein
Guest
Carol Holstein

LeeAnn was very helpful in helping me to get into my account. I had written my username down differently than what FFCCU had. She was able to change it for me, and guide me back in to change my password. I had been called by another gal this morning in response to a temporary password that she had sent me. Now all is well. I am very happy with FFCCU!!!

Nicole
Guest
Nicole

LeAnn was very helpful!

Cortney
Guest
Cortney

Megan was amazing! Very helpful and very easy to talk to. Thanks Megan! 🙌🏽

robert
Guest
robert

Was helped once again by Karen! A consummate professional! Had a small problem with one of my accounts and she quickly and skillfully resolved my issue! Thanx so much Karen! Appreciate the help! You guys rock!

Shaun
Guest
Shaun

I was helped by Breanna today. Not one issue, but two issues, she helped me quickly and she was very polite. I truly appreciate the help!!

Merrill
Guest
Merrill

Breanna was very helpful today! She helped resolve my issue and I really appreciate it!

Gabby
Guest
Gabby

I was just working with Breanna and she was terrific. Very patient and knowledgeable. She provided me all the information I needed and then some which was awesome! Thanks again!

joseph kean
Guest
joseph kean

LeeAnn assisted me with a question I had about advantage checking, THANKS

Todd Kirkpatrick
Guest
Todd Kirkpatrick

Karen helped me with ATM deposit information regarding same day payments and did a fantastic job! FFCCU is an outstanding place to bank!

Jennifer
Guest
Jennifer

I greatly appreciated Megan helping me out today. I would highly recommend FFCCU to my friends.

Joshua Larson
Guest
Joshua Larson

First time working with a credit union and it was a fantastic experience. The North Ridgville branch was outstanding and I will definitely be doing business with them again.

Celeste Gartland
Guest
Celeste Gartland

Very convenient and fast service today from Alishea on the LIVE CHAT. I wish I would have known it was that easy – I would reached out a lot sooner.

Mike J
Guest
Mike J

I’ve always loved this credit union, and LeeAnn reinforced that today with her efficient, helpful, polite and professional manner.

Marius
Guest
Marius

I can tell from the comments below mine that LeeAnn is on fire today! Her help was quick, got my problem solved in seconds. Thanks LeeAnn!

Kelly Lewis
Guest
Kelly Lewis

Worked with LeeAnn today on an issue with my account. Not only was she able to answer my question quickly, she was also able to assist with another issue that happened to pop into my head at the same time and she got that resolved as well! She’s a keeper! Give this woman a raise!

Pamela M
Guest
Pamela M

Utilized live chat today and my agent, LeeAnn was very helpful and efficient. I originally had one issue I wanted assistance with, but since I had her on the line I dumped three additional issues on her plate. She handled each of them with ease, eliminating my need to go into a branch or calling. Thanks again LeeAnn you rock!

Eric and Madaline
Guest
Eric and Madaline

Heather was such a big help to us! We originally had the pleasure of working with her a few months back for a car loan, and knew we wanted her handle our other business as well. She was kind, understanding and willing to help. She is a great asset to the company and excels in customer service.

Debi
Guest
Debi

The live chat reps are always so helpful! Thank you to Lee Ann for assisting with my questions today!!

Sarah Truitt
Guest
Sarah Truitt

I locked myself out of my account using the wrong password in my app! I used Live Chat with Alishea, She was very professional and unfroze my account right away but only after verifying it was me! I appreciate the security.

Norleen Biddulph
Guest
Norleen Biddulph

KUDOS to Lee Ann for helping ….. everyone is so kind at the Credit Union….

Dawn
Guest
Dawn

KUDOS TO JENNY. THANKS FOR ALL YOUR HELP. WE APPRECIATE YOU!!

Tricia Bassett
Guest
Tricia Bassett

Thanks for a quick and concise reset of my online password!

Linbell Jr Lewis
Guest
Linbell Jr Lewis

Kudos to Karen for ability to resolve two issues for me. Very professional. Thank you again Karen.

Suzanne
Guest
Suzanne

I want to compliment Mary Beth, who has been more helpful than I could have ever hoped anyone to be. Her professionalism and the gift of going the extra mile really takes her to a level rarely found these days. She has become like a friend…..Thank you.

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