Routing #: 241075726

Kudos FFCCU!

Member Testimonials & Reviews

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

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Alice Faye Davis AND James S Davis
Alice Faye Davis AND James S Davis
28 days ago

I would like to thank Meghan T., For taking her time out with a loan we needed, we were very nervous about coming into the credit union, but she was very thorough and helpful. She was very knowledgeable and new her job. Meghan thank you so much for taking care of us. Words can’t express how appreciated we were!

Percaker Gibbs
Percaker Gibbs
1 month ago

I cannot thank Tilisha Champ at the Willoughby branch enough for going above and beyond to get my auto loan approved. She was very professional and answered all my questions, and it was a pleasure to work with her. Words can’t express how appreciated I am. I would definitely recommend her to everyone.

Patrick and Dana Wood
Patrick and Dana Wood
2 months ago

We wanted to give a shout out to Pooran and Sumintra Singh. What beautiful and helpfull people! They made our loan go so quickly and smooth. Thank you all so much.

Michael Collins
Michael Collins
2 months ago

Jashira was responsive and helpful with my questions. Gooooo FFCCU!

Barb S.
Barb S.
2 months ago

Kudos to employee Lisa Snell at the Emerald Parkway office. She helped me through the steps of switching my accounts around when my husband died last year. I came in yesterday to sort out a credit card issue. Lisa went above and beyond in her help to me. She is an excellent team member at FFCCU and I really appreciate her suggestions for my future banking needs.

David Walters
David Walters
3 months ago

Wow!!! These guys keep giving me the best customer service!!! Kudos BIG TIME to Vee and Jovan at The Wellington Office. I’m an 8 year Member and can say my Credit Union performs like nothing else. They take such a personal interest in all my issues great and small. Keep up the great work.

Renee
Renee
3 months ago

Jashira gave superb assistance with putting in an order for a new card for me because of fraudulent charges, and she also got the dispute paper work to my email super fast. Thank you Jashira!

Thann
Thann
3 months ago

Sumintra was very personable and professional setting up our new accounts. Her customer service was like a breath of fresh air compared to other institutions I’ve dealt with.

Michael Harrigan
Michael Harrigan
3 months ago

I was lost and confused about a couple of things about my accounts. Lisa snell went above and beyond to get everything straight and really took the time to explain everything. I would just like to say Thank you

Janine
Janine
4 months ago

Carol provides superb service always taking the time to answer questions and give guidance. Thank you Carol !!

Elizabeth
Elizabeth
4 months ago

Jashira is a real one. Does everything quickly and efficiently, much appreicated!!!

Jennifer
Jennifer
4 months ago

I would like to thank Jashira for providing excellent and quick customer service today.

The Freeborn's
The Freeborn's
4 months ago

MAKING THE IMPOSSIBLE POSSIBLE – We cannot thank Tiffany Zifcak, our Financial Service Rep, enough for her tireless determination to ensure we had our home equity loan completed in time for our dream vacation payment deadline. We had unusual time constraints due to an out of town hospitalized parent that only allowed us to be available a few days a week. We were truly shocked at how much she went above and beyond to ensure our dream trip would be possible. She was in constant contact with us through the process and was always one step ahead of the process.… Read more »

Brian
Brian
4 months ago

Megan Scott helped me with my auto loan and it was a great experience. She made the process easy to understand, convenient and fast. I would definitely recommend using Megan to process auto loans.

Amy
Amy
5 months ago

Christopher helped me with my auto loan today at the Willoughby branch. He was a pleasure to work with and I would recommend him to everyone.

Thomas
Thomas
8 months ago

Christopher at the Grayton Rd. Branch was a pleasure to work with. Christopher was very professional, answered all my questions and made the entire auto loan process very easy.

Cassandra
Cassandra
8 months ago

Jashira was very helpful with my situation and handled the problem in a timely fashion!

Shalon K
Shalon K
8 months ago

Jashira was awesome! Knew exactly what I needed! thanks again

Trish
Trish
8 months ago

Karen B helped with with the fraudulent charges made to my account and issuing me a new card

Last edited 8 months ago by Trish
Joseph Fadzl
Joseph Fadzl
9 months ago

Just had online experience with Nastacia. She helped me with problem activating my new VISA card. Took care of problem in seconds. Could not be happier with her customer service.

Kenneth
Kenneth
9 months ago

Jashira answered all my questions and was very helpful.

Merrill
Merrill
9 months ago

Jashira is always very helpful 🙂

Dennis
Dennis
9 months ago

Jashira did a great job. She answered questions quickly and understood my needs. Thanks.

Beverly
Beverly
9 months ago

Jashira was a HUGE HELP! THANK YOU

Erin Y
Erin Y
9 months ago

Had a great experience chatting with Jonathan today. He was able to help me with my issue quickly and being able to chat instead of trying to call was much easier on me which I appreciate!

Brian
Brian
9 months ago

Jashira was super helpful!

Ed
Ed
9 months ago

Jashira was great. Thank you!

rosemary
rosemary
9 months ago

lee Ann helped me today to get back on the right track when I was sooo wrong and now I can breathe easier

Robert Sudik
Robert Sudik
9 months ago

LeeAnn was of great help

Ryan M.
Ryan M.
9 months ago

LeeAnn was very quick and efficient to respond when it came to answering questions about my auto loan. Clicked the “Live Chat” button, asked my question, got my answer literally within a minute. THIS is what support from a banking institution should be like. Thanks so much for your help!

Merrill
Merrill
9 months ago

Thank you to Jashira for always being so helpful!

William
William
9 months ago

Jashira was excellent. She was able to do everything I needed and was fast and accurate. Awesome!

Dave
Dave
9 months ago

Nastacia did a great job!

Vicki
Vicki
9 months ago

Karen B did a fabulous job answering my question. Thanks a bunch Karen!

Dana
Dana
9 months ago

Jashira was so helpful and friendly!! Thank you so much!!

kathy boyd
kathy boyd
9 months ago

Thanks to Jashira , helped me order checks very easy process walked me through everything .Great Service

Lhabart
Lhabart
9 months ago

Very helpful and friendly

Ray Tetreault
Ray Tetreault
9 months ago

Thanks, Jashira for the quick, concise, personal AND professional chat service.

Sean
Sean
9 months ago

Thanks to Karen B in helping me this morning! She took care of things quickly!

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Your savings insured up to $250,000 per account. Not Federally insured.

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