Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Shout Out to the professionalism and for going the extra mile to Emily Soeder at the FFCCU branch in west Cleveland! I ran into a challenging issue with a fraudulent subscription that was simply un-cancellable! Emily helped me through the process of filing a dispute, resolved the issue and really went the extra mile to make sure my account remained protected.
It’s people like Emily we need in leadership roles to not only train, but model behaviors for great member service!
Yesterday I went to an FFCCU ATM. Due to some serious heat there were technical issues that caused the machine to lock-up with a large deposit of mine unprocessed. I was scared and reached out to the branch and customer service. By the following morning they audited their machine, credited my account, and kept me updated the whole way. A special thank you to miss Karen via the customer care, and Mr. Zach at the Parma Branch. You guys took care of your customer – I cannot thank you enough!
I’m giving a big shout-out ‘Thank You’ to Tiffany Bonner for her help to solve my problem today! She guided me on the right path to help myself.