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Kudos FFCCU!

Kudos FFCCU

We’re here to serve you, our members. Every day we work to provide great service and products that help real people in our community. See what members have to say about us, or post a comment of your own. You can share your comments right from here too!

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Note: Comments will post by the next business day.

Tell Us About Your Experience With FFCCU!

439 Comments on "Kudos FFCCU!"

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Carol
Guest

Thanks so much to Karen for helping me change my PIN on my debit card! She was extremely helpful and efficient. Thanks again Karen!

FFCCU
Admin

Glad to hear Karen was able to help you! Thanks, Carol!

Brenda
Guest

I really appreciate LeeAnn. She helped me with a issue on my account. She even offered additional information about loans.

FFCCU
Admin

Awesome, thanks for the Kudos, Brenda!

Nancy McArthur
Guest

Thanks to Megan for helping me with my new debit card and PIN. Made my life a lot easier.

FFCCU
Admin

Glad to help! Great work, Megan. Thanks for the Kudos, Nancy!

Elizabeth
Guest

Kudos to Makita (B-view Hts. branch) I really miss seeing you 😉 You always took such awesome care of me & knew how I did my banking!!! I’m happy for you that you’re closer to home. Hope you’re having a great summer 😉

FFCCU
Admin

That’s awesome to hear, Elizabeth! We made sure Makita saw this message! Thanks!

Elizabeth
Guest

Thank you LeeAnn for the online chat & taking a hold off of my account.

Ralph Woody
Guest

I would like to give a big THANK YOU to Trisha D for all the help she has given me over the past few years. Always has time to help me !

FFCCU
Admin

Any time! Thanks for the Kudos!

Terrell
Guest

Thanks to LeeAnn for helping me out today. Just moved to the area and was stressing out about a few financial issues. She put my mind at ease.

FFCCU
Admin

Welcome to the area! If you need help with anything in the future, we’ll be here!

william jackson
Guest

Sumintra Singh of the North Ridgeville office gave my wife Karen & I superior customer service while we were getting a home equity loan. She was very easy to talk to and was very timely to get back to us with any questions we had or just keeping us informed how the process was going. Again, kudos for outstanding service and I look forward to doing business again with her and FFCCU. Thanks!

FFCCU
Admin

That’s awesome, we’re glad Sumintra was able to help you out! Thanks for the Kudos.

Georgia Eason
Guest

Service received was awesome and very helpful!

FFCCU
Admin

Thanks for the Kudos, Georgia!

Georgia Eason
Guest

FFCU service was Great – Thank You Alishea!

Rachel H
Guest

Megan, as usual, was patient and kind! She helped me with everything I needed in a polite and prompt way. She also helped me understand an investment account.

FFCCU
Admin

Glad we were able to help you, Rachel! Thanks for the Kudos.

don harris
Guest

Karen does a very nice job, very prompt.

FFCCU
Admin

Thanks for the Kudos!

Janet Ramey
Guest

LeeAnn is outstanding in your customer service CHAT Department. Her answers were quick and she answered my questions with the first response.

FFCCU
Admin

She certainly is! Thanks for the Kudos!

Victoria Blair
Guest

Megan was very helpful with answering all of my questions. She was quick and very accurate. She even went beyond what I asked to make sure that I was eligible for my request and gave me options on how I could complete it. I work in customer service at a bank to and it is very refreshing to have someone give me the same great customer service to me as I give to them. Thanks again Megan!!!

FFCCU
Admin

That’s great to hear, Victoria! Thanks for the Kudos!

Colleen
Guest

Thanks to Karen for helping me get my account access unlocked. She was able to get it unlocked for me quickly.

FFCCU
Admin

Thanks for the Kudos Colleen. We’re glad Karen was able to help!

Laurel
Guest

Thanks to LeeAnn for her great customer service in live chat today. I was surprised to see a live chat option on here (I’m new) and even more surprised to get an answer to my question without even leaving the house. You guys are great!

FFCCU
Admin

Welcome to FFCCU, Laurel! We hope we continue to surprise you!

Kristen
Guest

Thanks so much to Sumintra for her warm welcome and all her help opening up a savings account for my son today. She was patient, informative, and super nice. I am recommending FFCCU to everyone. What a wonderful savings program they have for our little ones!

FFCCU
Admin

Thanks for the Kudos, Kristen! We’re glad to include the kids in the fun!

Nicole
Guest

Kudos to Ashley. She was patient when my husband and I came in to open our 3 kids accounts. That meant a lot to my husband and I. As well as her explaining to the kids about the accounts, she took it to their level and didn’t just talk to the “adults”. We liked that. Very kind.

FFCCU
Admin

We hope you and the kids enjoy Sparky’s Kids Club! Thanks for the Kudos, Nicole.

lydia
Guest

Thank you for being patient and answering all of my questions for me.

FFCCU
Admin

Glad we could help, Lydia! Thanks for the Kudos.

Gabby
Guest

Thank you so much Megan for your patience and knowledge!

FFCCU
Admin

Thanks for leaving us Kudos!

Niki Schneiter
Guest

Thank you, Meagan, on live chat for answering all of my questions!

FFCCU
Admin

Awesome! Thanks for the Kudos, Niki.

Michael
Guest

I recently took a equity loan out on my house for upgrades with ffccu and couldn’t be happier with the process. Abby at the willoughby branch went above and beyond to get me what I requested, she kept me in the loop every step of the way and I was very impressed. I will always have a close relationship with them and will definitely be telling friends and family about my experience, kudos Abby!!!!!

FFCCU
Admin

That’s great news! We’re glad to have you as a member, Michael! Thank for the Kudos.

Rick Majoras
Guest

Shout out to Ginny at Oberlin who helped me to transition my kids from their plain old savings account to debit/credit cards, ATM cards, and auto loans and they progressed from high school to the air force/college.

FFCCU
Admin

Thanks for the Kudos! Glad to hear Ginny could help your family out!

Charles J Karpus
Guest

Thanks to Ginny at the Oberlin office for taking the time and consideration with solving the recent problem I experienced with the ATM. She is always very helpful. Great asset!

FFCCU
Admin

She sure is. Thanks for the Kudos, Charles!

Debi
Guest

Big thank you to Pamela that helped me through an issue via the live chat!

FFCCU
Admin

That’s great to hear! Thanks for the Kudos!

Bilal
Guest

Kudos to Alishea for being informative and helpful; Thank you Alishea.

FFCCU
Admin

Thanks for the Kudos!

Mama of 2
Guest

Ashley is the best. She helped me so much just by talking through my financial concerns. She gave outstanding perspective and numerous options. She was knowledgeable but also so easy going, non judgmental and relatable.
Thank you Ashley Fox for all of your help. You are a shinning star!

FFCCU
Admin

This is great to hear, thanks for the Kudos! Excellent job, Ashley, keep up the good work.

Sabrina
Guest

Thank you Pamela for help with setting up an appointment with a staff member quickly!! Thank you for taking your time to help!

FFCCU
Admin

Glad to have helped, Sabrina. Great work, Pamela.

bill nainiger
Guest

LeeAnn does a great job.

FFCCU
Admin

Agreed! Thanks for the Kudos.

Adam
Guest

LeeAnn is killin it.

FFCCU
Admin

All day, every day.

Eric Short
Guest

LeeAnn assisted me through the online chat and was very helpful and resolved all my issues. Great experience!

FFCCU
Admin

Glad we could help, Eric. Great work, LeeAnn!

Misty
Guest

LeeAnn was super knowledgeable, kind and helpful!

FFCCU
Admin

Thanks for the Kudos, Misty!

RUSS J.
Guest

Alishea was fast and courteous.

FFCCU
Admin

Glad we could help out, Russ!

Jason
Guest

LeeAnn on the online chat was fast, reassuring and resolved the problem quickly! Thank you LeeAnn!

FFCCU
Admin

Thanks for the Kudos, Jason! Glad we could help you out. Great job, LeeAnn!

Tommi
Guest

Karen on the live chat was extremely helpful and was able to answer all of my questions. Very convenient.

FFCCU
Admin

Awesome work, Karen! Thanks for the Kudos, Tommi.

debbie
Guest

Heather on the livechat is awesome she really helped me, the live chat is a great feature.

FFCCU
Admin

Thanks for the Kudos, Debbie! Great job, Heather.

Riannon Golay
Guest

Sumintra Singh of the North Ridgeville branch provides fantastic customer service. She is always very responsive and goes out of her way to help. Thanks for all that you do!

FFCCU
Admin

Thank you for the Kudos, Riannon! We’re happy to help. Great job, Sumintra!

Sophia Martin
Guest

Hi, and thank you. I am proud to be a member of an organization that is fair and above all helpful. I was with another credit union for 20 years and wasn’t treated as well and I appreciate FFCCU for that reason. Proud to be a member and look forward to future business. Thank you.

FFCCU
Admin

That’s great to hear, Sophia! We appreciate you and all of our members, too. You are all very important to FFCCU! Thank you so much!

Pat
Guest

Thank you for taking the time to help me tonight.

FFCCU
Admin

Sure thing, Pat!

Gabby
Guest

Thank you for being so helpful and patient especially during a holiday weekend when we’re all ready to start our celebrating. Thanks again Megan!

FFCCU
Admin

Thanks for the Kudos! Glad Megan could help you out. Nice work, Megan!

William
Guest

VEE AND SUE FROM THE NORTH RIDGEVILLE BRANCH ARE AMAZING! I’M DEFINITELY NOT, “JUST ANOTHER NUMBER ” TO THESE WONDERFUL WOMEN. THEY TAKE CARE OF ME EVERY TIME I COME IN.
THANKS AGAIN VEE AND SUE!!!!

FFCCU
Admin

They sure are amazing! We appreciate the enthusiasm!!! Good work Vee & Sue.

Shateana
Guest

LeeAnn was very nice and helpful. A pleasure to chat with.

FFCCU
Admin

Glad she could help you! Thanks for the Kudos, and great work LeeAnn!

Bailey
Guest

Megan was great on live chat. Very professional and knowledgeable.

FFCCU
Admin

Glad to hear we could help! Great work, Megan.

Joe
Guest

Here’s the thing: Heather and LeeAnn got you COVERED, ok? They know what’s up and are super helpful and friendly. Great job 🙂

FFCCU
Admin

They sure are! Thanks for the Kudos!

Tony
Guest

LeeAnn was extremely helpful on the live chat. She was quick and knowledgable. Great feature to have here. Thanks!

FFCCU
Admin

Thanks for the Kudos! Whenever you have questions, Live Chat is quick and easy! Or just give us a call.

John
Guest

Heather – the live chat rep who helped me – was excellent. She was able to get me the information I needed quickly and was a pleasure to deal with.

FFCCU
Admin

That’s great to hear, John. I’m glad Heather could help you! Great work, Heather.

Cynthia A. Lah
Guest

LeeAnn was very helpful and very quick. Thank you.

FFCCU
Admin

Glad we could help out! Great job LeeAnn.

Elspeth A Michael
Guest

Thanks to the LIVE CHAT, I was able to reset my PIN for my new ATM card. THANKS FFCCU.

FFCCU
Admin

Glad we could help you, Elspeth!

Ron
Guest

I had the pleasure of chatting with Alishea today for a debit card question. She was great!

FFCCU
Admin

Great to hear! Thanks, Ron. Great work, Alishea.

rich
Guest

Pamela was very helpful and efficient with the questions I had.

FFCCU
Admin

Glad we could help, thanks for the Kudos! Good work, Pamela.

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