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Kudos FFCCU!

Kudos FFCCU

We’re here to serve you, our members. Every day we work to provide great service and products that help real people in our community. See what members have to say about us, or post a comment of your own. You can share your comments right from here too!

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Tell Us About Your Experience With FFCCU!

349 Comments on "Kudos FFCCU!"

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Cynthia A. Lah
Guest

LeeAnn was very helpful and very quick. Thank you.

FFCCU
Admin

Glad we could help out! Great job LeeAnn.

Elspeth A Michael
Guest

Thanks to the LIVE CHAT, I was able to reset my PIN for my new ATM card. THANKS FFCCU.

FFCCU
Admin

Glad we could help you, Elspeth!

Ron
Guest

I had the pleasure of chatting with Alishea today for a debit card question. She was great!

FFCCU
Admin

Great to hear! Thanks, Ron. Great work, Alishea.

rich
Guest

Pamela was very helpful and efficient with the questions I had.

FFCCU
Admin

Glad we could help, thanks for the Kudos! Good work, Pamela.

cathy
Guest

I just needed some questions answered and Heather was of great help.

FFCCU
Admin

That’s great work, Heather! Thanks for the Kudos, Cathy.

dennis stiffler
Guest

I just re-financed my car at the FFCCU branch on Grayton Rd. I got a great rate and no hassles. Trisha DiNardi was very professional, helpful, and friendly throughout the process. I would recommend this location to anyone looking to do the same.

FFCCU
Admin

That’s awesome that we could help you get a better rate! Thanks for the Kudos. Well done, Trisha.

DeSean Oliver
Guest

Pamela was very quick, nice and helpful. I would like to thank Pamela for all her help.

FFCCU
Admin

Good to hear, DeSean! Great work, Pamela!

Danny Williams
Guest

Shoutout to Karen who helped guide me through the online banking process she was very experienced and knowledgeable thanks Karen

FFCCU
Admin

We’re always happy to help! Great work, Karen.

Shelly Allamon
Guest

Tomesha Vaughn was extremely prompt, helpful, friendly, and caring. She worked hard to help me find the best options to pay down and consolidate my debt. Contacting FFCCU was one of the best decisions I have made!

FFCCU
Admin

Thanks for the Kudos, Shelly! Great job, Tomesha.

Rachel H
Guest

I chatted online with Karen today and she was so helpful! She helped me figure out the best way to deposit my checks and transfer between accounts. She was patient and kind the entire time. Online banking will be so much easier for me now! Thanks again!

FFCCU
Admin

Thanks for the Kudos, Rachel! We’re glad to help! Awesome work, Karen.

GEORGETTE CLEAVES
Guest

Karen is ALWAYS so very helpful to me when I chat online. Sometimes I need really in depth info, and she is always EXCELLENT.

FFCCU
Admin

That’s great to hear, thanks for sharing! Excellent job, Karen.

J. Abdulhaqq
Guest

Tomesha Vaughn you’re very good at your job. Hope we can do business in near future. Accurate and on point.
Thanks for your help.

FFCCU
Admin

Glad we helped you J. Thanks for sharing!

Thomas King jr
Guest

Thanks. Beverly, you did a beautiful job.

FFCCU
Admin

Thanks for the Kudos, Thomas!

Matt
Guest

Thanks LeAnn for all the great info!

FFCCU
Admin

Thanks for sharing!

Sarah
Guest

I spoke with LeAnn today, she was so nice. I have to say everyone I have spoken with has been very friendly and helpful!

FFCCU
Admin

Great to hear! Thanks for being a member 🙂

Inez
Guest

Alishea, thank you so much for providing me with information regarding opening a new account, and how it affects my credit. I really appreciated the information.

Jerry Norton
Guest

Megan was excellent today. I was getting frustrated and she fixed me up in a jiffy!! Great person and a great help. Truly appreciate all her help!!

Sherrie
Guest

Awesome chat with Heather! I’m all set and back in my account!

Mary Zavoda
Guest

Just had a good online chat with Karen who was very helpful.

Mike Gatti
Guest

I just wanted to say what a great experience it was working with Jennifer Stanfield in the loan process. She made everything easy,she was extremely responsive, and helped us understand every step of the process. Kudos both to FFCCU and to Jennifer.

lisa copeland
Guest

I just spoke to Alishea and she was wonderful. She helped with some decisions about savings and helped with some account issues. She Rocks!!!!!!!

Brandy
Guest

I have to give Ashley a shout out. She helped me in every way I asked, going above and beyond and was funny and relatable. She didn’t make it feel like a “business” transaction at all by making small talk, I felt easily comfortable with her and will tell my friends and family about Ashley and Firefighters Credit Union for the ultimate help and service. Thank you.

GEORGETTE CLEAVES
Guest

Karen is AWESOME!!! Always super helpful, patient and understanding.

Stacy Marinelli
Guest

Want to thank Karen for her great support!!! You were a huge help.

Janice S.
Guest

Just wanted to give kudos to Margaret G. at the Emerald Parkway Branch for coming to my rescue when I had issues using my ATM card at another bank, which ultimately left me without a card and access to my funds at FFCCU!!! We love the excellent service we always get at FFCCU. I’m glad this is our only bank now.

Amanda Accavallo
Guest

Karen was great! She worked through my problem and got it fixed right away!

Alison Mickol
Guest

Megan was extremely helpful over the live chat when helping me reset my debit card pin. The process was very quick and easy

Megan Polito
Guest

Karen was a big help and got me pointed in the right direction!! Thanks!!

GEORGETTE CLEAVES
Guest

Karen was very helpful, and patient with me. Thank you very much.

Bobby Rose
Guest

Thank you Karen so very much for your help!

James C Donaldson
Guest

Thanks to Justin for getting me back into my account with minimal difficulty. Keep Up the good work.

Kerri & Jerry Johnson
Guest
Kerri & Jerry Johnson

Ginny Hainen is the best. She always has the answers when we call or stop in and if she doesn’t she quickly finds out and gets back to us. It’s great to know we can count on her to help us out even on very short notice. Appreciate all you do Ginny! Thanks.

Paula Gould
Guest

Tomesha Vaughn has gone above and beyond in helping me with my car loan application. She was patient and knowledgeable in responding to all the questions that I had. She was very thorough and made me feel very confident with the loan process. Even though I have been a FCCU member for years, I hadn’t taken advantage of the many services offered. After discussing some of the benefits of membership, I also got a Visa card. Tomesha was very personable and is a great asset to the FCCU family. Thanks again, Tomesha!

Richard Johnson
Guest

Beverly at the downtown location is amazing! Very personable. Made me feel totally at ease. Her suggestions will help net me some great results! Kudos to you!

Pat Deighton
Guest

Randa Parsons at the Emerald Branch has been soooo helpful these past 2 weeks as we traded in a car, bought a new one, cancelled extended warranty, looked for new extended warranty, what a chore.

I could never have navigated to all this without her help.  Always pleasant, always happy to help.

Thanks Rhanda

FFCCU
Guest

@Pat Deighton congratulations on your new car! We try to be helpful and we’ll be sure to let Randa know that you appreciated her assistance. She is a rockstar.

Tammy Goeller
Guest

Sumintra Singh is a treasure and a great asset to Firefighters Community Credit Union. Always ready to help and very friendly. Thank you for such great customer service.

Deandre Moore
Guest

LeeAnn was absolutely amazing! She was very helpful and prompt. I really appreciate excellent customer service, and LeeAnn is the EPITOME of that! Thanks LeeAnn!

FFCCU
Guest

@Deandre Moore Thank you for those kind words! We’ll be sure to share this with LeeAnn.

Moni94
Guest

March 03. 2017- Kudos to Megan!!! 

FFCCU truly has wonderful customer/family service, I just had the best service and some things pointed out to me about my credit that will be a huge benefit to myself and my family. 

The people here, Megan especially, helped me so much today and pointed me to the right resources with as much information as she could give me and I truly appreciate it!

FFCCU
Guest

@Moni94 That’s awesome. We love helping people and making a real difference for them. Thanks for visiting and we’ll be sure to share this with Megan.

David Igneczi
Guest

I want to give high kudos to all the young ladies in the N. Ridgeville Office, especially Cinda , Kelsie, and all of the tellers, I have dealt with.  The are always so bright and cheerful, even on Monday mornings, always greeting me with a smile and friendly “Hello!”.

On Thursday, March 2, 2017, Cinda provided me with great assistance in setting up a separate checking account after my divorce, her empathy and compassion greatly assisted in the transition from a joint account with my ex-wife to setting up a separate checking account for myself.  She was very helpful in setting it up and also explaining all the benefits currently available through GCCU, that have improved greatly since we first set up our joint account many, many years ago (back when  the only office was located in Cleveland.

After my divorce I set up an account at a neighboring bank to where I was living, but have now returned to GCCU where I’ve always been more than satisfied with GCCU service.  An with the N. Ridgeville office, though Its not as convenient as my current bank (which is within a short walking distance from my apartment), the N. Ridgeville Office is still very convenient.

Sincerely,

David Igneczi

FFCCU
Guest

@David Igneczi we’re so glad you’re back! Thanks for this wonderful compliment. We’ll be sure to share this with the North Ridgeville team. We do offer online/mobile banking and a FREE app for iPhones and Droids which may be even more convenient for you. For instance, with the App you can deposit checks right form home! Check it out and let us know if we can help answer any questions. https://www.ffcommunity.com/productsservices/247-access

We look forward to seeing you again soon.

58954105400235595
Guest

Ray F

I would like to thank Karen Wiens for helping me out whenever I call for assistance with my Credit Union needs . Karen is always prompt and provides excellent service. I hope the FFCCU Knows what a great employee they have. Give her a raise. $$$

Ray F

FFCCU
Guest

@58954105400235595 thanks for sharing this Ray. Karen is awesome and we’ll be sure to pass this along. 

Mannie Saini
Guest

OMG, Where do I start, Sumintra Singh is the best! Every time I need something or just need to run ideas past her, she is always willing to help. She never seems too busy to answer any of my millions of questions and never gets upset when I change directions in a middle of the deal. I know that she is someone I can always count on and provides well received professional guidance. She always returns phone calls and emails right away so there is never any downtime with Ms. Singh. She is truly an asset to FFCCU. Mannie S. Saini

FFCCU
Guest

@Mannie Saini we’re all about serving our members! Thanks for sharing and we’ll be sure to tell Sumintra.

FFCCU
Guest

@Mannie Saini thank you so much for this awesome compliment. We’re glad that you’ve taken notice that real people, like Sumintra, can make a real difference for people. Thanks for being a member of FFCCU. We’ll be sure to share this with Sumintra. 

ACarswell
Guest

Heather provided me with excellent service this morning. She was very professional with a  situation that was very frustrating and she made it a very smooth process. She provided me with Superb customer service

ADunne
Guest

I tried registering my new debit card and what ever I did wrong I got access blocked.  I cannot physically make it to the actual office today so I went online and Karen was so helpful.  She got my card activated for me.  She was very efficient.  I appreciate her help so much.  She is an asset to the credit union.

FFCCU
Guest

@ADunne we’re glad Karen was able to help you. She and the other teammates in the Member Contact Center love to chat with our members online or on the phone. We’ll be sure to let Karen know that you were happy with her service. Thanks for being a member of FFCCU.

Martineja1
Guest

Justin was great to work with. Very helpful and professional. Hope he gets a bonus or at least free lunch for working hard and doing a great job 🙂

GKroll
Guest

I want to thank Ginny and Vee for always doing a great job every time I see them. Always friendly and helpful.  

FFCCU
Guest

@GKroll thanks for sharing!

RMahonSugalski
Guest

I don’t have a direct comment for one specific employee, but I want to give a huge thank you to everyone at the Emerald Parkway branch for simply being friendly every time I’ve walked in. Our family has been with FFCCU for roughly 5 years now, just opened my savings last year about this time. I’m very impressed with your staff at this location, I hope they don’t go anywhere else! They really treat you like we’re family!

FFCCU
Guest

@RMahonSugalski Thanks! Members matter and we mean that! So happy to hear you’re enjoying the Emerald Parkway Branch. We’ll be sure to pass this along to the team!

PamelaS12345
Guest

Thanks to Karen for her quick response to my question on CHAT and for her help in transferring funds!  Reps are always very friendly and helpful.

NewTruck
Guest

I wanted to give a huge thank you to Margaret helping me get a auto loan in record speed. I showed up without an appointment for an out of state auto loan and she handled it like a champion. I couldn’t be happier.

FFCCU
Guest

@NewTruck congratulations on your new vehicle! We’re happy to hear that you enjoyed working with Margaret. We try to make things as easy as possible for our members and love that you took the time to share this feedback. Thank you!

Yvonne Leanza
Guest

I would like to give kudos to Semintra at the North Ridgeville branch for her help with opening checking and savings accounts. She is very knowledgeable and helpful.

Jefffery williams
Guest

I would like to give a kudos to Brenda Monaco on her behalf of helping me Open a traditional IRA. She was prompt and very efficient in straightening out the my issue. She steered me in the right direction. Thank you Brenda!!!

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