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Kudos FFCCU!

Kudos FFCCU

We’re here to serve you, our members. Every day we work to provide great service and products that help real people in our community. See what members have to say about us, or post a comment of your own. You can share your comments right from here too!

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Tell Us About Your Experience With FFCCU!

317 Comments on "Kudos FFCCU!"

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Sherrie
Guest

Awesome chat with Heather! I’m all set and back in my account!

Mary Zavoda
Guest

Just had a good online chat with Karen who was very helpful.

Mike Gatti
Guest

I just wanted to say what a great experience it was working with Jennifer Stanfield in the loan process. She made everything easy,she was extremely responsive, and helped us understand every step of the process. Kudos both to FFCCU and to Jennifer.

lisa copeland
Guest

I just spoke to Alishea and she was wonderful. She helped with some decisions about savings and helped with some account issues. She Rocks!!!!!!!

Brandy
Guest

I have to give Ashley a shout out. She helped me in every way I asked, going above and beyond and was funny and relatable. She didn’t make it feel like a “business” transaction at all by making small talk, I felt easily comfortable with her and will tell my friends and family about Ashley and Firefighters Credit Union for the ultimate help and service. Thank you.

GEORGETTE CLEAVES
Guest

Karen is AWESOME!!! Always super helpful, patient and understanding.

Stacy Marinelli
Guest

Want to thank Karen for her great support!!! You were a huge help.

Janice S.
Guest

Just wanted to give kudos to Margaret G. at the Emerald Parkway Branch for coming to my rescue when I had issues using my ATM card at another bank, which ultimately left me without a card and access to my funds at FFCCU!!! We love the excellent service we always get at FFCCU. I’m glad this is our only bank now.

Amanda Accavallo
Guest

Karen was great! She worked through my problem and got it fixed right away!

Alison Mickol
Guest

Megan was extremely helpful over the live chat when helping me reset my debit card pin. The process was very quick and easy

Megan Polito
Guest

Karen was a big help and got me pointed in the right direction!! Thanks!!

GEORGETTE CLEAVES
Guest

Karen was very helpful, and patient with me. Thank you very much.

Bobby Rose
Guest

Thank you Karen so very much for your help!

James C Donaldson
Guest

Thanks to Justin for getting me back into my account with minimal difficulty. Keep Up the good work.

Kerri & Jerry Johnson
Guest
Kerri & Jerry Johnson

Ginny Hainen is the best. She always has the answers when we call or stop in and if she doesn’t she quickly finds out and gets back to us. It’s great to know we can count on her to help us out even on very short notice. Appreciate all you do Ginny! Thanks.

Paula Gould
Guest

Tomesha Vaughn has gone above and beyond in helping me with my car loan application. She was patient and knowledgeable in responding to all the questions that I had. She was very thorough and made me feel very confident with the loan process. Even though I have been a FCCU member for years, I hadn’t taken advantage of the many services offered. After discussing some of the benefits of membership, I also got a Visa card. Tomesha was very personable and is a great asset to the FCCU family. Thanks again, Tomesha!

Richard Johnson
Guest

Beverly at the downtown location is amazing! Very personable. Made me feel totally at ease. Her suggestions will help net me some great results! Kudos to you!

Pat Deighton
Guest

Randa Parsons at the Emerald Branch has been soooo helpful these past 2 weeks as we traded in a car, bought a new one, cancelled extended warranty, looked for new extended warranty, what a chore.

I could never have navigated to all this without her help.  Always pleasant, always happy to help.

Thanks Rhanda

FFCCU
Guest

@Pat Deighton congratulations on your new car! We try to be helpful and we’ll be sure to let Randa know that you appreciated her assistance. She is a rockstar.

Tammy Goeller
Guest

Sumintra Singh is a treasure and a great asset to Firefighters Community Credit Union. Always ready to help and very friendly. Thank you for such great customer service.

Deandre Moore
Guest

LeeAnn was absolutely amazing! She was very helpful and prompt. I really appreciate excellent customer service, and LeeAnn is the EPITOME of that! Thanks LeeAnn!

FFCCU
Guest

@Deandre Moore Thank you for those kind words! We’ll be sure to share this with LeeAnn.

Moni94
Guest

March 03. 2017- Kudos to Megan!!! 

FFCCU truly has wonderful customer/family service, I just had the best service and some things pointed out to me about my credit that will be a huge benefit to myself and my family. 

The people here, Megan especially, helped me so much today and pointed me to the right resources with as much information as she could give me and I truly appreciate it!

FFCCU
Guest

@Moni94 That’s awesome. We love helping people and making a real difference for them. Thanks for visiting and we’ll be sure to share this with Megan.

David Igneczi
Guest

I want to give high kudos to all the young ladies in the N. Ridgeville Office, especially Cinda , Kelsie, and all of the tellers, I have dealt with.  The are always so bright and cheerful, even on Monday mornings, always greeting me with a smile and friendly “Hello!”.

On Thursday, March 2, 2017, Cinda provided me with great assistance in setting up a separate checking account after my divorce, her empathy and compassion greatly assisted in the transition from a joint account with my ex-wife to setting up a separate checking account for myself.  She was very helpful in setting it up and also explaining all the benefits currently available through GCCU, that have improved greatly since we first set up our joint account many, many years ago (back when  the only office was located in Cleveland.

After my divorce I set up an account at a neighboring bank to where I was living, but have now returned to GCCU where I’ve always been more than satisfied with GCCU service.  An with the N. Ridgeville office, though Its not as convenient as my current bank (which is within a short walking distance from my apartment), the N. Ridgeville Office is still very convenient.

Sincerely,

David Igneczi

FFCCU
Guest

@David Igneczi we’re so glad you’re back! Thanks for this wonderful compliment. We’ll be sure to share this with the North Ridgeville team. We do offer online/mobile banking and a FREE app for iPhones and Droids which may be even more convenient for you. For instance, with the App you can deposit checks right form home! Check it out and let us know if we can help answer any questions. https://www.ffcommunity.com/productsservices/247-access

We look forward to seeing you again soon.

58954105400235595
Guest

Ray F

I would like to thank Karen Wiens for helping me out whenever I call for assistance with my Credit Union needs . Karen is always prompt and provides excellent service. I hope the FFCCU Knows what a great employee they have. Give her a raise. $$$

Ray F

FFCCU
Guest

@58954105400235595 thanks for sharing this Ray. Karen is awesome and we’ll be sure to pass this along. 

Mannie Saini
Guest

OMG, Where do I start, Sumintra Singh is the best! Every time I need something or just need to run ideas past her, she is always willing to help. She never seems too busy to answer any of my millions of questions and never gets upset when I change directions in a middle of the deal. I know that she is someone I can always count on and provides well received professional guidance. She always returns phone calls and emails right away so there is never any downtime with Ms. Singh. She is truly an asset to FFCCU. Mannie S. Saini

FFCCU
Guest

@Mannie Saini we’re all about serving our members! Thanks for sharing and we’ll be sure to tell Sumintra.

FFCCU
Guest

@Mannie Saini thank you so much for this awesome compliment. We’re glad that you’ve taken notice that real people, like Sumintra, can make a real difference for people. Thanks for being a member of FFCCU. We’ll be sure to share this with Sumintra. 

ACarswell
Guest

Heather provided me with excellent service this morning. She was very professional with a  situation that was very frustrating and she made it a very smooth process. She provided me with Superb customer service

ADunne
Guest

I tried registering my new debit card and what ever I did wrong I got access blocked.  I cannot physically make it to the actual office today so I went online and Karen was so helpful.  She got my card activated for me.  She was very efficient.  I appreciate her help so much.  She is an asset to the credit union.

FFCCU
Guest

@ADunne we’re glad Karen was able to help you. She and the other teammates in the Member Contact Center love to chat with our members online or on the phone. We’ll be sure to let Karen know that you were happy with her service. Thanks for being a member of FFCCU.

Martineja1
Guest

Justin was great to work with. Very helpful and professional. Hope he gets a bonus or at least free lunch for working hard and doing a great job 🙂

GKroll
Guest

I want to thank Ginny and Vee for always doing a great job every time I see them. Always friendly and helpful.  

FFCCU
Guest

@GKroll thanks for sharing!

RMahonSugalski
Guest

I don’t have a direct comment for one specific employee, but I want to give a huge thank you to everyone at the Emerald Parkway branch for simply being friendly every time I’ve walked in. Our family has been with FFCCU for roughly 5 years now, just opened my savings last year about this time. I’m very impressed with your staff at this location, I hope they don’t go anywhere else! They really treat you like we’re family!

FFCCU
Guest

@RMahonSugalski Thanks! Members matter and we mean that! So happy to hear you’re enjoying the Emerald Parkway Branch. We’ll be sure to pass this along to the team!

PamelaS12345
Guest

Thanks to Karen for her quick response to my question on CHAT and for her help in transferring funds!  Reps are always very friendly and helpful.

NewTruck
Guest

I wanted to give a huge thank you to Margaret helping me get a auto loan in record speed. I showed up without an appointment for an out of state auto loan and she handled it like a champion. I couldn’t be happier.

FFCCU
Guest

@NewTruck congratulations on your new vehicle! We’re happy to hear that you enjoyed working with Margaret. We try to make things as easy as possible for our members and love that you took the time to share this feedback. Thank you!

Yvonne Leanza
Guest

I would like to give kudos to Semintra at the North Ridgeville branch for her help with opening checking and savings accounts. She is very knowledgeable and helpful.

Jefffery williams
Guest

I would like to give a kudos to Brenda Monaco on her behalf of helping me Open a traditional IRA. She was prompt and very efficient in straightening out the my issue. She steered me in the right direction. Thank you Brenda!!!

DebraHegler
Guest

I met Jenny Stanfield by phone, what a gem!!! She has been helpful, thoughtful and more than a customer service professional, she’s efficient and friendly at the same time. I can hear her smile through the phone! Give her a raise and may she train others to be just like her. What enthusiasm for the customer!!! Never let her go. 

rach_starfire
Guest

Pamela was great in this “Live Chat” feature. Definitely efficient and quick. It’s nice to be able to talk to a real person instead of a voice prompt. Keep up the great work!

FFCCU
Guest

@rach_starfire We’re so glad you were able to take advantage of LiveChat! 

amyb100
Guest

Margaret Gilbride helped me get a vehicle loan recently and she was wonderful.  She was quick, a pleasure to talk to and very helpful.  I have been a PNC customer for over 3 years.  Every since I’ve lived in OH, because my Delta Credit Union is only in GA where I moved from.  I was so happy with the service I got from Margaret, the ease of getting my loan approved and taken care of.  I was able to pick up my truck within a few days of getting this started.  And yes, I first went to PNC for a loan and FFCCU was able to beat the interest rate so dramatically, it was a no “brainer” to open the loan with FFCCU with Margaret’s help.    I am going to now look at switching all of my checking and savings over to FFCCU.  Margaret also followed up with me to make sure I got the packet in the mail and that everything was ok.  She was great and I appreciate her as my Financial Services Rep.  Kudos to Margaret

jenkaw71
Guest

Wanted to send a big THANK YOU to Melissa Gamble at the Wellington branch for going above and beyond in helping my husband and me free up some money during a tight spot. She worked really hard to consolidate our credit debt into a more manageable monthly payment, thereby allowing us to keep our bills in check and give us the extra cash that we needed to keep our finances healthy. 

Jemipak
Guest

My wife and I have been dealing with Sumintra Singh via email and over the phone for the past couple of weeks and couldn’t have been more pleased with the service we received.  We applied online for a loan to buy out our current leased vehicle and received a reply practically immediately and had an approval within a day or two.  Sumintra was a true professional and is now also a valued business associate.  She walked us and talked us through the complete loan application process and she really impressed when she made a trip to FedEx for us to overnight the payoff check.  

Firefighters CCU as a whole has really made a great impression.  I also had the opportunity to deal with Virginia Hainen while Sumintra was away at a conference.  Ginny was also extremely eager to help and offer up her services.  All in an overly and much appreciated friendly manner.  

Amazing teammates.  With these two on your side – you’re already ahead of the game with aces.

Kudos and Thank You!

maddyzero
Guest

Heather was an excellent, prompt and attentive representative through your ‘Live Chat’ feature. Thanks for kicking butt!

FFCCU
Guest

@maddyzero That’s for the kind words. Keep being awesome!

danidubs80
Guest

Heather was very helpful and processed my payment vis chat, this was very convenient for me! 

FFCCU
Guest

@danidubs80 It’s great to hear you’re taking advantage of our LiveChat service! We hope you’ll keep it in mind the next time you need to contact us. 

KatieMcC
Guest

I would like to thank LeAnne, for all of her help and patience in answering my questions. She was so kind! Thanks!!!

FFCCU
Guest

@KatieMcC Thanks for giving LeeAnn Kudos, Katie. We’ll let her know you had a great experience! 

jmm1009
Guest

Would like to thank Leann for being so helpful in answering my questions today!! keep up the fantastic work! Happy New Year!!!!

FFCCU
Guest

@jmm1009 Happy New Year to you too! Keep us in mind in 2017. 

Monica76
Guest

I would like to give kudos to Ginny Hainen at the Oberlin branch.  Ginny is always so helpful with anything I need, she is quick to respond and investigate any issues.  Because of the customer service that I receive with Ginny I now have my mortgage, 2 car loans, and a personal loan with FFCCU. Ginny continually goes above and beyond and I truly appreciate the service she provides!!! 

Miller16
Guest

My husband and I just recently joined FFCCU.  Margaret Gilbride of the Grayton rd office was awesome in helping us refinance our equity and car and bike loans. She went above and beyond to help everything go smoothly. Always pleasant and willing to help us transition from a different bank. I highly recommend her and hope she gets the recognition she deserves. Kudos to Margaret!!  

                     From the Millers

FFCCU
Guest

@Miller16 Welcome Miller family! We’re glad your transition is going smoothly! 

YolandA Davis
Guest

Pamela was awesome i just recently joined the credit union and i must say I have never been so impressed as I am with their customer service

FFCCU
Guest

@YolandA Davis We’re so pleased to hear that you’re having a great experience so far! Happy Holidays!

Annette01
Guest

Happy Holiday to all that work at the Willoughby branch. Everyone that we have dealt with have all was been pleasant and very helpful I really like Valerie she has been sweet always has a very pleasant smile and greets you which make you feel special. Again great job to all. Happy Holidays to everyone.

From the Doley’s 

FFCCU
Guest

@Annette01 Have a blessed holiday season!

Bill Deighton
Guest

Hi Folks,

I would like to take this time to wish all of our Members, Teammates, Executive Staff and Board Members a  Holy and Happy Christmas and a very prosperous New Year.

To our Members, we at Firefighters Community Credit Union hope that we can continue to be your primary financial institution.  Your loyalty to our credit union is very commendable.

To our Teammates without your hard work, we would be just another credit union.

To our Executive Team, your hard work and dedication  has kept Firefighters C U  a leading force in the  Credit Union Movement.

To my fellow Board Members, without your continuing commitment we would not be what we are, a first class financial institution.

I thank you for another great year and I take great pleasure and responsibility in being your chair person.

If we can help you in your financial needs, please stop into any one of our branches  and let our great  teammates help you.

Merry Christmas to all.

Bill Deighton

Chairman

Firefighters Community Credit Union

wsimms
Guest

Thanks Heather for going above and beyond to point me in the right direction!!! I really appreciate you taking the time to dive a little deeper to make sure I will get the assistance I need. 

FFCCU
Guest

@wsimms We’re always here for you!

jjrothgery
Guest

Sumintra Singh is the best! She was extremely helpful with our equity loan. What the world needs now is more people like her! P.s. the rest of the North Ridgeville branch are pretty wonderful as well.

FFCCU
Guest

@jjrothgery Yes! Come see us again soon!

FFCCU
Guest

@jjrothgery We couldn’t agree more! 

Korticha
Guest

Thank heaven for Karen. She is a lifesaver she helped me to retrieve my account information that I didn’t save when singing up online. We need more customer service reps like her…. Awesome job Karen.

FFCCU
Guest

@Frank McDonall Happy New Year, Frank!

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