Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Jashia was amazing! Thanks for all your help!
Jashira assited me very good customer service via chat
Jashira assisted me today via chat. Very professional and quick responses.
I spoke with Jashira today, and she was accommodating. She answered my questions and provided me with helpful information.
Jashira was super helpful!
Thanks for the help today Jashira!
Mandy was freaking awesome!
Jashira handled my online requests without question with great professionalism. Thank you Jashira, you were the best! ????????????
I spoke with Jashira today to have a block removed from my debit card. She was very professional and went through the necessary steps to verify charges. The service I have had with FireFighters is why I have moved or will move all my accounts to this bank. KUDOS
Jashira was great! I quickly got the information I needed and fixed the problem.
Jashira was very helpful, was a great first experience contacting FFCCU Customer Service! Knowledgable, and friendly a job well done for sure!
Chated with Jashira today. Got the info I needed quickly and am on my way to addressing my issues.
Jashira helpful as always!!!
LeeAnn was very helpful with my problem You guys are the best! So happy to be a member!
Thank you, LeeAnn. I appreciate the help.
LeeAnna, answered my questions quickly and was very professional. Thank you for the chat option!
LeAnn was very helpful today with questions I had on applying for a loan purchasing my car out of it’s lease!
Thanks!
Jashira was great on the chat this morning. Very prompt and professional.
Thank you Jashira for your help!
LeAnn, thanks for answering my question and even offering additional information that I did not think to ask.
LeeAnn was very helpful and was able to help me really fast!
Jashira was very prompt and courteous in taking care of my request!
Sumintra is absolutely amazing!!! She turns lemons into lemonade for sure! It’s always a pleasure to work with her!
Jashira was very helpful and resolved my issue in a timely manner.
Jashira was very helpful in scheduling and appointment for me.
I had a very bad issue going on with my account (identity theft), and within time my money will be back in my account. Thanks for the help
Very helpful, quick resolution
LeeAnn was very helpful today!
Karen B. was very helpful to me today!
I had the pleasure of working with an online rep via chat and she was able to help me with solving the issue of my card being used without my authorization she was very helpful and knowledgeable what a great team member you have there!
Jashira helped me find what I was looking for right away and I really appreciate that. Everyone at the credit union has always been very helpful to me and my family over the many years I have been a member. Thank you!!!
LeeAnn, Member Services Manager, was so helpful today! I can see why she receives so many kudos! I also have to give kudos to Sumintra and Crystal (Parma Branch). Both of them are so great to work with. In fact, everyone I have worked with at FFCU (particularly the Parma location where I do my banking) has been fantastic and I really need to pay closer attention to names. So many of them deserve props for going above and beyond. Thank you!
I just had a Live Chat with LeeAnn. She was very helpful and I appreciate her going to the distance to protect my accounts by proving my identity.
Excellent experience. Very helpful.
LeeAnn, was a delight to work with. We emailed each other several times and each time she was timely. She was more informative as the conversation went on. Thank you for all your help.
Thanks so much Jashira for taking time to answer my questions
Was just trying to find my way through CUR Awards and Jashira helped walked me through the process. Very informative and excellent customer service. Thanks
Jashira was on it. Professional and helpful
Sumintra was amazing and helpful as usual when I need help with all my banking needs!
Don’t know what I’d do without her!!
Having a difficult time right now, and had great help here from my usual person I chat with all the time. Very helpful as usual. Thanks again
Jashira was a great help to me today. I was all over the place and help me get back on track . Thank you
Thanks so much Jashira helps me out quickly thanks
Jashira quickly resolved my concern in just a matter of minutes.
Jashira was great! She provided assistance to me not once but twice. She responded quickly and answered all my questions.
I was honestly unsure about opening an account over chat but Jashira was wonderful to work with and had my new account setup for me within minutes. Thank you so much for making this easy!
Jashira was very helpful!
Jashira was very helpful and quick to answer my questions.
Jashira was very helpful during the live chat and provided me with the appropriate resources.
Jashira quickly handled what I needed done. Thank you.
Jashira quickly answered my questions and gave me the information needed.