Phone Banking

Call 866.731.5971 to access your account

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  • Enter your FFCCU Account Number
  • Wait for the prompt, then enter your access code
    (you should have received an access code when you opened your account. If you need this reset, please contact us).
  • To end the call at any time, press *

Features

  • Voice Recognition option (press 8* to switch to Voice Recognition)
  • Stop payment option
  • Dividend and interest info
  • Routing #241075726
  • Loans: Past due amounts and payment information
  • Funds transfer or payment
  • Option to schedule future and recurring transfers and loan payments
  • Account history with credit card information available

KUDOS!

Whenever I have questions and start a chat I always receive a quick response with all my questions thoroughly answered. Just wanted to say THANK YOU!

-Jerry T.

Customer service is very understanding, and they make sure that your needs are met. I have been with the Firefighters Community Credit Union for over 40 years and I will remain a member.

-Teresa G.

I love FFCCU! All of the convenience of a big bank with more personalized service. Friendly and helpful staff. A great financial partner! And I love how the credit union is member owned.

-Rachel

We want to give a shout out to Margaret from the Emerald Branch, she was excellent in helping us with our accounts. She made it easy to understand and to do. She even came in on her day off to help us...

-John D.

Jovan, Bev, Jenny, and the other personnel at the Wellington branch are absolutely Rock Stars. They have always been so helpful, they are the greatest 😊

-Sue S.

Our Financial Service Rep spoke with the travel agency directly to ensure payment for our dream vacation made the deadline. The process reaffirmed that FFCCU is the best credit union for us!

-The Freeborns

Kay Cruz from the downtown Cleveland branch is amazing! Kay and FFCCU helped us when no one else could. Thank you SO MUCH for helping us move forward after our father’s passing.

Missye P.

I called about a car loan for my daughter, who is a student, and Sumintra helped determine the best option. I have been a member for 25+ years, and always get great answers and help with our financial...

-Sandy

Tiffany Zifcak worked with me on my recent home equity loan and did an amazing job. She made the process quick and easy for me. Will be using FFCCU for more of my financial needs in the future.

-Mike K.

Lisa Snell makes every customer feel heard, valued, and appreciated, turning every interaction into a positive experience. Thank you very much Lisa at the Emerald branch location!!

-Gissela S.

I would like to thank Meghan T., for taking her time with a loan we needed. We were nervous about coming in, but she was very thorough and helpful. Words can’t express how appreciated we felt!

-Alice & James D.

I’ve been with FFCCU for over 25 years and always have great experiences. Lisa Snell was no exception: whether online or meeting in person to close my auto loan, she’s fantastic!

-Julie Z.

More Kudos!