Loan Payment Center

Pay your FFCCU loan payments from another financial institution

We have several easy ways for you to make your loan payments, whether from your FFCCU account or an account at another financial institution! To make payments from your FFCCU account, simply sign into Online Banking and manage payments under the Transfer tab. To make a payment from another financial institution visit our loan payment center.

The Loan Payment Center is a convenient option when you don’t have an FFCCU deposit account. Through our loan payment center, you can automatically pull funds from a checking or savings account at another financial institution or pay with a debit card*.

Please note, the loan payment center is only for regularly scheduled payments. If you would like to make a principal only payment please call or text us at 216.621.4644.

Loans From An Outside Account

Make a one-time payment or set up recurring electronic payments from another financial institution using our ACH loan payment portal.

For instructions on making a one-time auto loan payment, view our tutorial video.

Make a Payment

Primary Mortgage From An Outside Account

Make a one-time payment or set up recurring electronic payments from another financial institution using our ACH mortgage payment portal.

Make a Payment

Loans With A Debit Card

Make a quick, one-time loan payment from your debit card from our debit card loan payment portal. Please note, a $4.95 convenience fee will be added.

Make a Payment

Primary Mortgage With A Debit Card

Make a quick, one-time loan payment from your debit card from our debit card mortgage payment portal. Please note, a $4.95 convenience fee will be added.

Make a Payment

*Debit card transactions are subject to a $4.95 convenience fee. Teammate assisted ACH transactions (via phone or in person) are subject to a $4.95 convenience fee. Teammate assisted debit card transactions are subject to a $9.95 convenience fee.

KUDOS!

Our family has benefited from over 30 years of outstanding service with Firefighters Community Credit Union. Thanks for the prompt response to my online live chat question.

-Jeffery K.

I’ve been with FFCCU for over 25 years and always have great experiences. Lisa Snell was no exception: whether online or meeting in person to close my auto loan, she’s fantastic!

-Julie Z.

I did not have my loan information and needed to know how, when, and where to make a payment. I was completely frazzled but Megan S. was able to talk me through setting up my user account,  payments,...

-Donna G.

Erica Irons went above and beyond for our home loan! In spite of storm damage causing our branch to close, she made our transaction smooth. I love FFCCU in Willoughby ❤️

-Mary Kay & Joe

Emily answered my text quickly (on a Saturday morning!) and helped me promptly with my request. I love the text feature at FFCCU!!

-Amanda J.

I experienced a problem with an automatic withdrawal. Emily provided lots of information on how to handle it and secured a refund. More than that: she gave me moral support, when I was feeling very up...

-Irene

Beth and Kathy were excellent to work with. They answered every question I had and every phone call I made. I loved those two.

-Alan S.

Jenny and Victoria from the Wellington branch were super helpful with getting things going for me, and gave me peace of mind. So grateful for their help!

-Austin L.

Lisa Snell makes every customer feel heard, valued, and appreciated, turning every interaction into a positive experience. Thank you very much Lisa at the Emerald branch location!!

-Gissela S.

Beth was great to work with! Super responsive. The entire process was so smooth and easy!

-Brooke G.

Customer service is very understanding, and they make sure that your needs are met. I have been with the Firefighters Community Credit Union for over 40 years and I will remain a member.

-Teresa G.

Kay Cruz from the downtown Cleveland branch is amazing! Kay and FFCCU helped us when no one else could. Thank you SO MUCH for helping us move forward after our father’s passing.

Missye P.

More Kudos!