Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Alison at the Broadview Heights Branch is a real pleasure to work with, even though I’m not a member (my credit union is in another state) she is always polite and treats me with respect. Thanks Alison.
@JES Thank you for complimenting Alison, this will make her day. We’re always happy to serve members, even those from out of state. It’s great that you’re taking advantage of Co-Op Shared Branching. Hope your trip to OH was a good one and thanks again for stopping by. Maybe we’ll see you again soon.
Mary is the best person we could have received at the North Ridgeville FFCCU branch. She learned my name right away, she knows my grandson who also has an account. Angie is very polite and friendly also. Beth, who floats between branches, is wonderful and so personable also. When Mary and Beth are together at North Ridgeville it is soooooo much fun to come in and talk with these Ladies and to do business with them as well.
@onebadnana Thank you for the compliment! We’re glad that we’ve been able to make banking fun for you and we’ll be sure to share this wonderful comment with Beth and Mary. We hope to see you again soon!
@onebadnana Thanks for sharing this wonderful compliment! We’re glad that we’ve been able to make banking fun! We hope to see you at the North Ridgeville Branch again soon!
@onebadnana we are so glad that you can say banking is “fun” with our teammates. That’s the way it should be! Thank you for the lovely compliment.
Margaret at the west side branch was great finishing up my new motorcycle loan for me and we had a good time too
Thank you Margaret
Also sent me a email reminding me to make sure I adjust my direct deposit for the new loan
@John and Cindi Thanks so much for being a member and for giving Margaret some Kudos! She is definitely a great asset to have on our team!
I was BEYOND impressed and satisfied at how helpful Karen Boyce was in getting my issue with Gateway One lending resolved. I mean seriously, I was blown away at the level of customer service that was provided. She really went above and beyond.
@Anthony Thanks for sharing some Kudos for Karen Boyce. We feel very lucky to have her as part of the team here at FFCCU!
@Anthony Thank you so much for giving Karen Boyce Kudos. She does a fantastic job for us in the Member Contact Center and we’re so happy to hear that you’ve experienced our awesome member service!
KUDOS to Tomesha. You always have a smile and are very helpful. Makes coming into the branch a pleasure.
@jp Thanks, JP! Tomesha is a great teammate and will be so happy to get your Kudos! Have a great day!
Thank you FFCCU and ESPECIALLY Rebecca Dudich at the Broadview Heights Branch. She is very much a asset for being professional, friendly, and just so helpful with all the “more than too many” questions I asked Her about my car loan. Being this purchase was the largest other than my home, she answered and was helpful making the application very smooth and easy. UNLIKE other financial establishments such as Key, PNC, and Chase Bank where they DON’T know you by name and your just a number, FFCCU actually cares. It is so nice to be greeted by staff who know… Read more »
@Vincent S Thanks for the kind words, Vincent! We passed your kudos along to Becky and it sure made her day. We are so glad you have found a home here at FFCCU. Please let us know if there’s anything else we can help you with!
Thank you Janet S. at the Willoughby Branch!!!! You were so kind and took the time to explain every detail. You made sure I understood everything and had a wonderful personality. I know if I have questions, I will feel comfortable going to you for help!! Thank you again!!!
Thank you Shawn and Crystal for assisting with online login issues this past week!!! Appreciate the friendly service with the transition from Sun Center to Firefighters!
Thank you for the smooth transition from Sun Center to Firefighters!!!! Shawn & Crystal have been awesome in assisting with online login issues this past week. Appreciate the same friendly service that I am used to. CH
I love visiting my FFCCU because I’m always greeted warmly, even if I am having an off day. The tellers know me by name, and are more than willing to help me with anything I need. Thanks to them, I didn’t close my account when I found out my favorite furniture at their branch was being removed. Keep up the great work, Wellington!! You are appreciated!
My daughter is heading off to college at Bowling Green State University in the fall and I just found out there is a free ATM on campus for her to access her FFCCU account! So excited! Thanks FFCCU!
@KR Yay! This is one of the many reasons we love Shared Branching and the ATM Network! Don’t forget she can also use our Mobile App, Online Banking and e-Alerts/Text Alerts to have 24/7 access to her account even when she’s away from school. Best of luck to her at BGSU!
Angie has been a BIG help to me this past year! I’ve had lost and stolen debit cards, loan questions, account questions and more and she is always there with a smiling face to help. I use to go to the LaGrange branch and have to wait for a while for someone to help me and only few were friendly. But now that I’ve moved to Elyria and the North Ridgeville branch is right around the corner I have enjoyed Angie’s fast and friendly services. Thank you Angie!
@CristinM We’re so happy to have you and that Angie has been a great help to you! And even better is that you have a convenient location nearby!
Angie at the North Ridgeville branch is always so happy and helpful. She makes paying my car payment a great experience!
@HannahMarie thanks for the Kudos! We will pass your message along to Angie, she will be thrilled to hear this! Thanks again for your continued support–we’re lucky to have you in our FFCCU family!
Tawonda is a great asset. The branch is so friendly and courteous and always know me when I walk in the door.
@Jessica E glad to hear! Thanks for the awesome Kudos!
Thank you Mija, for always being so kind and courteous! This bank is so nice and they know you when you walk through the door!
@KyleMD we love hearing from you! Thanks for your kind words about Mija and FFCCU! Hope you have a great week!
Ginny at the Oberlin office is always helpful and a pleasure to work with.
@Pete glad to hear! We’ll be sure to pass your kudos along to Ginny! 🙂
I had an urgent loan issue that required immediate attention and Ginny at the Oberlin branch and Katie at the Lagrange office handled the matter sooner than I could have imagined. Ginny even worked through part of her lunch break to take care of all the paperwork. Thank you very much.
@Alan T Thanks so much for your awesome kudos! We’re glad you were able to get the help you need from Ginny and Katie!
Cinda has always been a big help and we always love seeing her. She makes us feel like family!
@Carol You ARE family! We’re glad Cinda can make you feel right at home with us!
I met Tomesha for the first time. What a friendly and pleasant person. Thumbs up!
@Dan Porter Thanks so much! Tomesha is a great asset to our team, we’re glad you think so too!
My Husband and I have been going to your facilities for years. We have always been treated with respect and care. I wanted to drop a line to let you know that I really love coming to your bank. We can kid around a little with your tellers and go out feeling like we are family. I want to thank all of you Matt S, Valerie A, Karen who moved to the main offices ( we miss her) and all the other ladies at the Willoughby branch. Thank You so much for being the people you are.
The Doley’s
@Annette01 thanks for the kind words! We’re so lucky to have you and your husband as members. Thank YOU for being you! 🙂
@Annette01 Congrats, Annette! You have won our Kudos contest. Can you please email communications(at)ffcommunity.com so we can give you your prize. Use the subject line “Kudos Contest”
A greatful thanks to Jason Reynolds at St. Clair and Randa at Emerald Parkway for helping with our move to Tennessee. We continue to do a majority of our banking with FFCCU. SPECIAL THANKS to Sue Brondos ,a special friend who has helped through the years. To all the staff at FFCCU – Happy New Year!!!
@Dan and Robin Griffin Congrats on your move! We are so happy to hear you are still using FFCCU even down South. Have you been using Shared Branching in Tennessee? Happy New Year!
The Willoughby branch is convenient, and the staff is very friendly. Merry Christmas and a Happy New Year.
@LakewoodOhioLady Happy New Year and Merry Christmas to you as well. Thank you for your lovely kudos!
I want to give Kudos to Sandy, for all the years of loan assistance.
She’s the LeBron of Loans.
@Carl Chism We are now only referring to Sandy as LeBron! 🙂 We love it! She sends her appreciation and thanks for such a great compliment. Thanks, Carl!
Foolish me could not remember my password to my online account. I spoke with Crystal today and she was able to provide an easy to remember temporary password and instructions to change to my preferred password. She was patient and professional. Thanks, Crystal!
@CK DiBaggio We’re glad Crystal could help you! She’s a great and important asset to our team!
I want to give a huge KUDOS to Trisha Dinardi for her great customer service in helping my wife and I with our financial needs.
@Quinton Robinson So happy to hear this, Quinton. We will make sure Trisha gets the message. Thanks for being such a great member. Happy holidays!
I love when I see in my statements – NO FEE’s!!
It’s the main reason I wanted to get out of my former bank
relationship.
They were so needy. And they never did anything nice for me, like giving me a Halloween Goody Bag like FFCCU did.
I want to thank Margaret Gilbride. She got me a phenomenal rate for my new car loan. She was on the ball and very easy to talk to. That is the type of family or close friend feel that I have become accustomed to. Keep up the good work. I can’t believe how affordable this payment will be.
@Jim Vuyancih We’re happy to hear this! Margaret is a phenomenal teammate as well, just like our rates. Glad she was able to help you out. We love having you in our FFCCU family! 🙂
I want to compliment my St. Clair Avenue branch staff, and financial services representative Jason Reynolds. He is super helpful and a dynamic individual. I’m grateful for what he does and who he is. Thanks FFCCU!
@Matthew Hurd Jason is an awesome teammate, we’re happy to hear your appreciation. Thanks for being such a great member!
I think our Credit Union is great! Everyone loves Pam, at the main branch and so do I. Keep-up the good work and thank you.
P. McClarin
@Pamela A McClarin Thank YOU, Pamela! Have a great day 🙂
I been a member for quite a long time and all I have to say is Karen W., Karen C., Becky, Lisa and Brenda are the best. You are all AWESOME. Always polite and anytime I need help I can always rely on the group at the Broadview Hts.Branch. Again thank you for all you do.
Brian J
@Dispatcher Thanks, Brian! The ladies at Broadview are an awesome group- thanks for sharing the love! 🙂
I want to give Karen Wiens a big THANK YOU! She was able to help me out when nobody else could. Karen assisted me with something I needed to get done quickly and I appreciate it very much! Thanks again Karen! Great service!
Carol Sheehe
@C Sheehe Glad to hear this, Carol! Karen is awesome at what she does- we’e happy to hear she was able to help you! Have a great day!
Until now, I didn’t realize how long I have been a FFCCU member! I became a member through Chief James Neelon (Cleveland Fire) who not only was a family friend but also like a grandfather to me while growing up and set me up with my first savings account. I always enjoyed making the trip to the Downtown branch and afterward getting a corned beef at Slyman’s! I now have the convenience of visiting the Willoughby branch (and shared branches throughout Lake Co.) to deposit into that same savings account!
Wow! You’ve come a long way Firefighters Community Credit Union!
@MarloSki what a great story, Marlo! Thanks for your loyalty over the years. Isn’t shared branching great? (Psst… have you tried our remote deposit capture to deposit checks? It can save a trip to the branch, especially with busy schedules!)
Sam Goggans. Check outside the box-all of the branches that would also love to see you. Kudos to all the staff at Broadview Hts. Branch. They help me with a new loan that gives me compliments about my new smile (Dental Implants). Cheers to all!!!
I love this bank and everything about it! The friendliness of the staff, the options they have, the accounts, loans/rates, app, options and opprotunities. The only thing I wish they would improve is to upgrade their ATMs like Huntington’s where you can insert cash directly into your account without having to wait. When you deposit at their ATMs you had to have an envelope put the money inside the envelope, and wait until the next day or business day which can be up to three days for them to get it. That is the literal only thing I can think… Read more »
I have been a member of this credit union for a long time. I always refer my friends and family to join. Beth Meyer of the downtown branch is the greatest!!!!!
Major shout out to Melissa at the main branch downtown. She helped me with my first student loan and made the process cut and clear, with a smile.
Wow! While looking at your new ” KUDOS ” website, it dawned on me that I joined FFCCU when I was a North Olmsted rookie firefighter, forty seven years ago. I’m still a member. I guess I must really like it.
@Jack Barrett That is awesome! We really like you too! 🙂
The people in the Cleveland branch are always wonderful I love having all our accounts there!!
@Judy McMahon We loving having you here, too!
Hi. My name is Jim Vuyancih. My family has been members of this credit union for decades now. I love it here.
I want to send a shout out to Matt at the Willoughby branch. He has always been very nice and most of all accurate and professional. I think he even knows my account number by heart because I never have to give it to him anymore. He always takes good care of me and my other family members that have accounts here too. He is a great asset to your bank.
Thank you.
@Jim Vuyancih Matt is an awesome teammate, we love having him here at FFCCU! Michelle was a great manager as well. Make sure to welcome Karen, our new Willoughby branch manager, the next time you stop in! Karen was our Broadview Heights branch manager before she moved to Willoughby – she’s another great asset to our FFCCU team!
I love my Willoughby branch! Everyone there is absolutely delightful to work with.
Thanks, FFCCU your team is always welcoming. No matter what branch I visit the staff always welcome me and my family. They have also help me learn how to budget for my future.
Thanks,
FFCCU, great family. Keep my money safe and always have a deal for me! I love it 🙂
***** Thrilled to be joining the FFCCU Family soon. If you haven’t interacted with a team member at a branch or the Administrative Office you should! Not only are they SMART, they’re customer-focused! There’s no place like FFCCU! as Dorothy would say. 🙂
The teammates at FFCCU are great to work with. However, Remote Deposit Capture is an awesome convenience when I don’t have time to get to a branch.
I love how easy it is for me to access my account through my mobile app and online banking because I’m always on the go. But when I do have the time to stop in a branch, I love interacting with all of the FFCCU teammates. Doing my banking never has to feel like a chore!
I love the friendly faces and great services!
I love my credit union!!!
It’s one thing to visit a branch, make a transaction and leave. When I visit my FFCCU branch, the employees take time out of their schedule to talk to me and treat me like a real person. Visiting the branch isn’t a chore- it’s something I look forward to!
It’s one thing to visit a branch, make a transaction and leave. When I visit my FFCCU branch, the employees take time out of their schedule to talk to me and treat me like a real person. Visiting the branch isn’t a chore- it’s something I look forward to!
I love the ability to deposit checks from my phone! With my schedule, getting to a branch or ATM can be tricky. Remote Deposit Capture is one of the many reasons I love being a member at FFCCU !