

ATM and Debit Cards
Giving You The Power of Convenience
Our VISA Debit and ATM Cards let you access your money safely and securely when you need it. Visa® Debit Cards are linked to a checking account and allow you to make purchases anywhere Visa® is accepted: in stores, online, even over the phone. And, you can access your account at over 36,000 surcharge-free ATMs nationwide to deposit or withdraw money.
VISA® Debit Cards
With a Visa® Debit Card from FFCCU, you no longer need to worry about having enough cash on hand. Our debit cards include an EMV Chip and contactless technology, adding extra ease and security to your account! You can now use your Visa® Debit Card on contactless-enabled terminals.
- To activate Visa® Debit Card and/or set your PIN: 800-290-7893
- To report your Visa® debit card lost or stolen: 888-297-3416
- For after hours card assistance: 800-547-1827
ATM Cards
ATM-only cards are available to members that just have a savings account. They allow withdrawals from your savings account at over 30,000 surcharge-free ATMs, and allow deposits at over 7,500 surcharge-free ATMs nationwide using a personalized PIN*. Interested in being able to make purchases with a card? Consider upgrading to a Visa® Debit Card!
You can search for the location nearest you using our search tool and with our FREE Mobile App! If you are traveling outside the United States, please use the Co-Op Shared Branch and ATM locator for assistance.
KUDOS!
I cannot say enough good things about the individuals I have worked with – especially when my card number was stolen. The service I have had is why I have moved all my accounts to FFCCU. KUDOS!
-David H.
We want to give a shout out to Margaret from the Emerald Branch, she was excellent in helping us with our accounts. She made it easy to understand and to do. She even came in on her day off to help us...
John D.
I cannot thank Tilisha at the Willoughby branch enough for going above and beyond to get my auto loan approved. It was a pleasure to work with her. Words can’t express how appreciative I am.
-Percaker G.
I had the pleasure of working with Tiffany Zifcak as I was selling one of my cars being financed by FFCCU. She stayed on top of all the details and parties involved. Tiffany is terrific: likable, trus...
-John G.
The loan process was quick and easy. One of the FFCCU teammates told me about loan options when I was at the branch – by the time I was home 10 minutes later – they had already checked in.
-John S.
The FFCCU team went above and beyond to help my 16-year-old get onto her mobile app. They were very helpful and kind. Definitely #peoplehelpingpeople and #CUDifference!
-Donna P.
Clicked the “Live Chat” button, asked my question, got my answer literally within a minute. THIS is what support from a banking institution should be like. Thanks so much for your help!
-Ryan M.
Big kudos to the West Side CLE branch. I secured my new car loan with a rate better than what the dealer was offering. FFCCU has always been my go-to for car loans for this very reason!
-Bridget E.
Berto was awesome. I joined up today as a brand new member, and he helped in every possible way to make the process smooth and complete. Thanks, Berto!
Karen
Whenever I have questions and start a chat I always receive a quick response with all my questions thoroughly answered. Just wanted to say THANK YOU!
-Jerry T.
I love FFCCU! All of the convenience of a big bank with more personalized service. Friendly and helpful staff. A great financial partner! And I love how the credit union is member owned.
Rachel
Just joined the FFCCU when I refinanced my car loan. I couldn’t be happier with the service Jenny Stanfield and Ginny Hainen provided! I did almost everything online. Easy, convenient, and they saved...
-Maria K.
Talk to us today to order an ATM or debit card
Call or text 216.621.4644 or fill out the form below to get started and we’ll contact you to process your request.
*Based on member eligibility. Please contact a teammate for more information. Surcharge-free ATM options as of 1/2025. Deposit ability is at the discretion of the ATM owner. To report a lost or stolen ATM/Debit Card, please call 888-297-3416 as soon as possible.
Debit Card FAQ
You should receive your new card in early January 2025. To ensure a smooth transition, please activate it using the phone number on the sticker attached to your card before January 30. If you miss this deadline, no problem—just give us a call at 216-621-4644, and we’ll assist you with manual activation.
ATM withdrawals are subject to 2 different fees – a transaction fee charged by FFCCU, and a surcharge from the ATM servicer. ATMs in one of our surcharge-free networks will not apply this servicer charge.
You can use the ATM locator tool available on our website or in our mobile app to find surcharge-free ATMs near you.
No. Your card number and PIN will remain the same unless your card is replaced due to other issues. Your PIN and card number will not change when your card expires.
If you believe you were charged a surcharge fee in error at a surcharge-free ATM, please contact us at 216.621.4644 or message us in the mobile banking app.
No, you can still use your debit or ATM card to deposit funds, transfer money, and check balances at participating ATMs in our surcharge-free network. The same fees that have previously applied to these activities will continue to be in effect. Check the ATM locator for features available at specific ATMs.
Our partnership with the CO-OP, Alliance One, Culiance, and MoneyPass networks ensures you will still have access to over 30,000 surcharge-free ATMs nationwide.
Our team is here to help! Call or text us at 216.621.4644, visit a branch, or use our mobile app or website for support.