

ATM and Debit Cards
Giving You The Power of Convenience
Our VISA Debit and ATM Cards let you access your money safely and securely when you need it. Visa® Debit Cards are linked to a checking account and allow you to make purchases anywhere Visa® is accepted: in stores, online, even over the phone. And, you can access your account at over 36,000 surcharge-free ATMs nationwide to deposit or withdraw money.
VISA® Debit Cards
With a Visa® Debit Card from FFCCU, you no longer need to worry about having enough cash on hand. Our debit cards include an EMV Chip and contactless technology, adding extra ease and security to your account! You can now use your Visa® Debit Card on contactless-enabled terminals.
- To activate Visa® Debit Card and/or set your PIN: 800-290-7893
- To report your Visa® debit card lost or stolen: 888-297-3416
- For after hours card assistance: 800-547-1827
ATM Cards
ATM-only cards are available to members that just have a savings account. They allow withdrawals from your savings account at over 30,000 surcharge-free ATMs, and allow deposits at over 7,500 surcharge-free ATMs nationwide using a personalized PIN*. Interested in being able to make purchases with a card? Consider upgrading to a Visa® Debit Card!
You can search for the location nearest you using our search tool and with our FREE Mobile App! If you are traveling outside the United States, please use the Co-Op Shared Branch and ATM locator for assistance.
KUDOS!
Beth and Kathy were excellent to work with. They answered every question I had and every phone call I made. I loved those two.
-Alan S.
I’ve been with FFCCU for over 25 years and always have great experiences. Lisa Snell was no exception: whether online or meeting in person to close my auto loan, she’s fantastic!
-Julie Z.
The loan process was quick and easy. One of the FFCCU teammates told me about loan options when I was at the branch – by the time I was home 10 minutes later – they had already checked in.
-John S.
I’d had a poor experience with a previous lender, but took a chance and reached out to FFCCU. I am so happy I went with them and got locked in on a rate I was flabbergasted by. I’m switchi...
-Brian W.
Once again, great service here! My membership goes back almost 40 years with Firefighters Community Credit Union. Never a disappointment.
-Dave
Whenever I have questions and start a chat I always receive a quick response with all my questions thoroughly answered. Just wanted to say THANK YOU!
-Jerry T.
Just joined the FFCCU when I refinanced my car loan. I couldn’t be happier with the service Jenny Stanfield and Ginny Hainen provided! I did almost everything online. Easy, convenient, and they saved...
-Maria K.
I would like to thank Meghan T., for taking her time with a loan we needed. We were nervous about coming in, but she was very thorough and helpful. Words can’t express how appreciated we felt!
-Alice & James D.
Beth was great to work with! Super responsive. The entire process was so smooth and easy!
-Brooke G.
Our Financial Service Rep spoke with the travel agency directly to ensure payment for our dream vacation made the deadline. The process reaffirmed that FFCCU is the best credit union for us!
-The Freeborns
I love FFCCU! All of the convenience of a big bank with more personalized service. Friendly and helpful staff. A great financial partner! And I love how the credit union is member owned.
-Rachel
Thanks to Brian Velioniskis, our financial goals are back on track. He explained the options for setting up our home equity loan very clearly and made the process easy.
-Jeff C.
Talk to us today to order an ATM or debit card
Call or text 216.621.4644 or fill out the form below to get started and we’ll contact you to process your request.
*Based on member eligibility. Please contact a teammate for more information. Surcharge-free ATM options as of 1/2025. Deposit ability is at the discretion of the ATM owner. To report a lost or stolen ATM/Debit Card, please call 888-297-3416 as soon as possible.
Debit Card FAQ
You should receive your new card in early January 2025. To ensure a smooth transition, please activate it using the phone number on the sticker attached to your card before January 30. If you miss this deadline, no problem—just give us a call at 216-621-4644, and we’ll assist you with manual activation.
ATM withdrawals are subject to 2 different fees – a transaction fee charged by FFCCU, and a surcharge from the ATM servicer. ATMs in one of our surcharge-free networks will not apply this servicer charge.
You can use the ATM locator tool available on our website or in our mobile app to find surcharge-free ATMs near you.
No. Your card number and PIN will remain the same unless your card is replaced due to other issues. Your PIN and card number will not change when your card expires.
If you believe you were charged a surcharge fee in error at a surcharge-free ATM, please contact us at 216.621.4644 or message us in the mobile banking app.
No, you can still use your debit or ATM card to deposit funds, transfer money, and check balances at participating ATMs in our surcharge-free network. The same fees that have previously applied to these activities will continue to be in effect. Check the ATM locator for features available at specific ATMs.
Our partnership with the CO-OP, Alliance One, Culiance, and MoneyPass networks ensures you will still have access to over 30,000 surcharge-free ATMs nationwide.
Our team is here to help! Call or text us at 216.621.4644, visit a branch, or use our mobile app or website for support.