Online Banking

Login to Online Banking

Bank from the comfort of your own home

Members can securely access their accounts 24 hours a day, 7 days a week via Online Banking. This FREE, robust service provides a customized banking experience. Here are just a few features you’ll enjoy:

Transfer funds
Free bill pay and Person-to-Person (P2P) payment services
Custom Alerts
E-Statements and eTax Documents
Nickname your accounts
Obtain loan payoff quotes

Open new sub-accounts
Place a “stop payment” on checks
A Personalized “dashboard”, select what information is displayed upon logging in
Change email, mailing address, and phone number
Visa Credit Card account information

KUDOS!

I’ve been a long-time member but have never used the chat feature until today. Karen B was so nice and helpful- answered all my questions and was very personable. I’ve always received great service at...

-Erin S.

I’d like to give Kudos to Sue Whitt!! She always made herself available to answer phone calls, was prompt in providing documents in a way convenient to my work schedule, and found an expedited resolut...

-Frank D.

I had the pleasure of working with Tiffany Zifcak as I was selling one of my cars being financed by FFCCU. There were several tricky circumstances, and Tiffany was awesome. She stayed on top of all th...

-John G.

Thanks to Karen for helping me via Live Chat. She noticed I wasn’t using my account to my advantage and offered me a suggestion to do so. You rock! Appreciate the chat feature and have used it often.

-Gigi

A big thank you to Karen B…. you went over and above my expectations to resolve my issue. Thank you for listening to my situation and being an advocate to further protect my accounts!

-Michele K.

Thank you to Tonja, who was very professional, organized, and helpful in processing a refinance. The entire team has been the best experience in service out there.

-Dan F.

I work with banks and credit unions on a daily basis, and FFCCU goes above and beyond to help its members. Thank you all for making the process easy to understand and treating me like a person.

-Jennifer

Every one of my questions about the Ignite checking account were answered! This credit union is one of my favorites; there is such a calming environment when you enter. Staff is so helpful!!

-Jacob O.

Thank you to LeeAnn, for the prompt response to my online question. Our family has benefited from over 30 years of outstanding service with Firefighters Community Credit Union.

-Jeffery K.

FFCCU made wrapping up my new car loan as easy as anyone could ever hope! What more can you ask for?! Thanks, Firefighters Community Credit Union, always!

-Dawn B.

Our Financial Service Rep spoke with the travel agency directly to ensure payment for our dream vacation made the deadline. The process reaffirmed that FFCCU is the best credit union for us!

-The Freeborns

Melissa G. is the BESSSSSSSSTTTTTTT!! She helped me beyond the call of duty AND was super pleasant about it. My experiences at FFCCU are always good, and Melissa is great!!

-William M.

More Kudos!

Sounds Sweet? Register for Online Banking Now!

You can self-enroll easily. Click the button below, then click on “Not enrolled? Sign up here” to begin. Once you are enrolled, you’ll have further options to customize your account.

E-Statements

Through online banking, e-Statements are available to view, print or download at your convenience. After electing e-Statements, a 36-month rolling history of statements will remain available.

To sign up for e-Statements:

Log in to your Online Banking account.
Click the “Statements & documents” tab.
Opt in.

You can change your e-Statement subscription at any time by accessing the “More Services” tab and finding e-Statements there.

To Access e-Statements:

Log into online banking.
Click the “Statements and documents” tab.
Select the icon you wish to view, print, or download.

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Message or News

Important Account Information

eTax Documents: Another Benefit e-Statements

Account holders that earned $10 or more in dividends, or paid $600 or more in mortgage loan interest, are sent tax documents. With e-Statements, you also have access to e-Tax docs. An email notification is sent as soon as e-Tax Documents are available.

To Access eTax Document(s):

Log in to Online Banking
Click on the “Statements & documents” Tab
Click on the “Tax documents” sub-tab
Click on the date to view, download, or print

Please note: If you have multiple membership accounts, please log into each individual account to retrieve any Tax Documents for the account. (Tax Documents are accessible only within the individual account, they are not set up for cross-account access)

If you have any questions about e-Statements or eTax documents, please contact us. You can send us a secure message through online banking or call 216.621.4644 for more information.

Note: If you’re currently not enrolled, please give us a call at 216.621.4644 or register now for online banking.

E-Alerts

Managing your money with e-alerts has never been easier. Receive personalized e-alerts via email, text, or both. You choose to be alerted as much or as little as you’d like about what’s most important to you. Know the minute a check clears, a withdrawal is made, or use e-alerts as a reminder for upcoming payments. These alerts are so customizable that you can even use e-Alerts to notify you of birthdays, anniversaries, and other personally important dates.

To Activate E-Alerts

To add e-Alerts, log in to Online Banking. Select “Alert preferences.” You can change or add alerts to your various accounts.

Have a Loan with us? These e-Alerts are super handy!

Payment Due (Allows for multiple alerts to be set up for varying days prior to payment being due)
Balance Change

Late Payment Notification
Interest Rate Change

Account Management:

Online Banking Password Changed Alert

Email/Name/Address/Phone Number Changed

Pay bills online, or even pay a person through online banking

Safely and securely pay bills online through Online Banking (select “Pay a bill”). You can set up one-time payments (e.g., a tree stump removal service) or schedule recurring bill payments (e.g., rent or mortgage payment). You can even elect to be reminded about upcoming payments and bills too. It only takes a few minutes to set up, but it’s well worth the time and money it will save you later!

Looking to pay a person? You can do that too (select, “Pay a person”)! Split the bill, pay the sitter, or schedule a recurring payment to a family member. All this and more is possible through online bill pay! Plus, there are no hidden fees to use this service, unlike some other apps.

Bill Pay Customer Service Number: 855.266.8280 (this number does not reach FFCCU)

Note: To Access our Bill Pay, you’ll need to register for an Online Banking Account. Please call us at 216.621.4644 for a Username and Password.

Get Online Banking Now

Self-enroll for online banking easily. Just click “First Time User? Enroll Now” to begin!
Need help? Check out our FAQ to learn more about mobile banking problems and troubleshooting tips.

Bill Deighton

Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.

Anthony Missig

Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.

Ben Laurendeau

Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.

Gary D. Arbeznik

Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.

Barbara McCullough

Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.

Alyssa Garcia Evanoff

Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.

Jessica Bittner

Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.

Kathleen Riggs

Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.

Paul Humphrey

Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.

John Carrick

John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.

Dennis Corrigan

Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.

Damian Borkowski

Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.

Rich Bowman

Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.

James E. Polk

James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.

Bryan Gallagher

Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.

Robert Schwind

Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.

James Andrews, Jr.

Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.