Member Testimonials & Reviews

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments may be used for other advertising and awareness by FFCCU.
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Sue S.
Sue S.
12 days ago
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Jovan, Bev, Jenny, and the other personnel at the Wellington branch are absolutely Rock Stars . They have always been so helpful, they are the greatest 😊

Clare
Clare
12 days ago
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Spoke with LeeAnn about a missing card as well as some issues I’ve been having with my account for a second now. LeeAnn was absolutely lovely and very helpful- was able to find the cause of the problem and fix it- and made the entire experience completely painless!

Shirley
Shirley
1 month ago
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I’d like to give a big time thank you to Megan. Megan you were a huge help to me this morning and put me at ease! I really appreciate you!

Eric
Eric
1 month ago
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I have been a member since 2011. Everyone has always been very helpful and quick to respond. There have also been steady improvements year after year, especially with online banking. I love supporting a local credit union and FFCCU are definitely deserving of that support.

Amy
Amy
2 months ago
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I am very grateful and happy to be a FFCU customer for over 10 years. LeeAnn was extremely helpful in assisting me in getting a replacement card. If I could give FFCU 10+ stars, I would.

Rachel
Rachel
2 months ago
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I love FFCCU! All of the convenience of a big bank with more personalized service. Friendly and helpful staff. A great banking partner! And I love how the credit union is member owned.

New FFCCU member
New FFCCU member
2 months ago
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We want to give a shout out to Margaret from the Emerald Branch, she was excellent in helping us with our accounts. She made it easy to understand and to do. She even came in on her day off to help us! THANKS Margaret!

Patty S.
Patty S.
3 months ago
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Lisa Snell was great! She made our experience at the Emerald Branch friendly and efficient. Lisa is very knowledgeable and answered my questions and phone calls quickly. I’m happy with whole process and look forward to seeing Lisa again! I will use the Firefighters Credit Union in the future!

Denny Johnson
Denny Johnson
3 months ago
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Suzette was quick and efficient. I brought up a technical issue and She made a call to get it resolved. I love how ALL the employees that answer messages do their job. Excellent work!

Suzette
Suzette
1 month ago
Reply to  Denny Johnson

Hello, Denny! Thank you, it was my pleasure assisting you!

Kim M.
Kim M.
3 months ago
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The quick response was A-1. the respect was apparent and the knowledge? –muah!– [chef’s kiss] Thanks to Susan.

Mary Kay and Joe
Mary Kay and Joe
4 months ago
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We worked with Erica Irons on a home loan and she went above and beyond our expectations! When it was time for funding our money, she contacted me because her branch was closed due to storms we had the previous night. She was able to wire the money for us, which made our transaction so much smoother. Erica is always friendly and happy to help! I love FFCCU in Willoughby ❤️

Haley K.
Haley K.
4 months ago
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I was chatting with Will today through the live ask, he was so helpful! Fixed my issue in three messages and was super pleasant to talk to. Thanks, Will! 🙂

Karen
Karen
4 months ago
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Berto was awesome. I joined today and he helped in every possible way to make the process smooth and complete. Thanks Berto!

Andy S
Andy S
4 months ago
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Jamaica was prompt and very helpful today with addressing an ongoing issue. Decisively solved and we are very satisfied with her efforts. Thanks Jamaica!

Nancy Peppler
Nancy Peppler
4 months ago
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Suzette was great to work with through chat today. She got me exactly what I needed and was quick too!

Suzette
Suzette
3 months ago
Reply to  Nancy Peppler

Thank you! It was my pleasure assisting you!

Jerry Tomasek
Jerry Tomasek
5 months ago
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Whenever I have questions and start a chat I always receive a quick response with all my questions thoroughly answered. LeeAnn was awesome again in today’s chat. Just wanted to say THANK YOU!

Samantha Elam
Samantha Elam
5 months ago
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I love how they answer your question in a timely manner and they make sure you understand what is going on.

Maria K.
Maria K.
5 months ago
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Just joined the FFCCU when I refinanced my car loan. I couldn’t be happier with the service that Jenny Stanfield and Ginny Hainen provided me! I was able to do most everything online. It was super easy and convenient. They also saved me a lot of money! 🙂

Last edited 5 months ago by Maria K.
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