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Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments may be used for other advertising and awareness by FFCCU.

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Tell Us About Your Experience With FFCCU!

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Lindsay
Guest
Lindsay

LeeAnn was very helpful and polite as well as quick to respond and look up my information. Thank you!

John Broska
Guest
John Broska

Beverly Minnich assisted me and my family on two sperate car loans. She knocked it out of the park and did a great job getting done! Thanks for all the help.

Charles D Palmer
Guest
Charles D Palmer

Jashira was fantastic and very helpful

Suzanne Lipps
Guest
Suzanne Lipps

Recently, my other bank had changed to a third party bill pay service. They had been sending my monthly deposits to my daughter’s account, which we should have noticed but didn’t! It was a mess but Randa, as always, handled all the necessary paperwork and figured it all out. Thank you Randa!

Stephanie Jackson
Guest
Stephanie Jackson

Megan was great, fast and efficient

Debi
Guest
Debi

LeeAnn was very helpful & quick in handling my request!! Thank you very much!!

Michelle
Guest
Michelle

Kudos to Carol Merker at the St. Clair branch. She helped me open a checking and savings account and explained all the services available to me with FFCCU. She patiently answered all my questions and made something that could be dry and boring – fun and the time flew.
Thank you Carol!!

Tricia Bassett
Guest
Tricia Bassett

I had an easy question and Megan answered it so efficiently! I learned how do something new and completed my online banking in just a few minutes. Thank you!!

Norma Monaco
Guest
Norma Monaco

LeAnn was very friendly and helpful. I appreciate not having to make phone calls which take forever. She took care of my questions quickly and was very easy to talk to.

Mark Weston
Guest
Mark Weston

Jashira was able to address my concerns very quickly. Thank you

Mary Chura
Guest
Mary Chura

Kudos to Megan for her online help and service! She did an excellent job of explaining the solution to me!

AKEELAH
Guest
AKEELAH

MEGAN WAS THE BEST!!!!

Michaela
Guest
Michaela

LIVE CHAT with Megan went very smooth she was quick provided help and even went the extra mile to help me in the future to avoid my confusion. šŸ™‚ KUDOS!

timothy sitz
Guest
timothy sitz

Thank you Jashira for the quick service!

Dawson Boyd
Guest
Dawson Boyd

Meghan and Jovan in Wellington are great! Always so welcoming to the members, calling them by name and always making sure they are well taken care of. This is another reason why i love banking with FFCCU!

Matt Tucker
Guest
Matt Tucker

Major kuddos to Abby Flores for for having the skill time and patience to work with me in an attempt to purchase a vehicle out of state that went horribly wrong as she told me it would. Of course I didn’t listen and had to be a hard head only to find out how true her words were. However, once the purchase of a vehicle I wanted in the state of Michigan went south Abby flew in like a superhero, voided all the documents and did a new loan for me for an alternate vehicle. I am the owner of an awesome new Truck. Just words of wisdom unless you have the time, money and patience to jump the many hoops involved just to be able to even get the title to a vehicle you want to purchase out-of-state DO NOT EVEN ATTEMPT IT… ITS A TOTAL NIGHTMARE… STICK WITH PURCHASING VEHICLES IN YOUR OWN STATE. Bless you Abby and I hope those above you in your chain of command know what a valuable asset you are and whatever they are paying you… its not enough!
Matthew Tucker
Mentor on the Lake Ohio

Mike
Guest
Mike

A great live chat experience! Kudos to Megan for her very friendly attitude, caring nature and efficient resolution. Thank you!!!

Georgette Cleaves
Guest
Georgette Cleaves

Megan was very helpful and thorough. Thanks so much!

Sharon Rome
Guest
Sharon Rome

Good morning. I would like to thank Karen Crisler for helping me on the live Chat. She was Pleasant, Helpful and Prompt in getting me the information that I needed. It was an very good experience for me with Ms. Crisler with the Live Chat. Thank you and I would use the live Chat again. Kudos to Ms. Crilser

Herb Fall
Guest
Herb Fall

Megan was great. Quick responses and actions. Thank you!!

Georgette Cleaves
Guest
Georgette Cleaves

Jashira was amazing! She clearly remembered our conversation from the day before about fraudulent charges on our account and was quick to assist me the next day. Her customer service is exceptional.

Lawrence Ferrone
Guest
Lawrence Ferrone

KUDOS to Karen on assisting me with ordering my checks.

Brendan
Guest
Brendan

I just wanted to thank Sumintra Singh and her staff at the the North Ridgeville office.
Her time and experience made our loan application a very pleasant event.
We will be utilizing more of their services moving ahead.

Chris
Guest
Chris

I chatted with LeeAnn today, she was very helpful with my questions.

Grace
Guest
Grace

Kudos to Karen for being super helpful, knowledgeable and patient while assisting via live chat today! šŸ™‚

Aaron
Guest
Aaron

I spoke with Megan today on chat. She was very helpful and really knows her job! Thank you Megan for all of the information you provided me today.

Kul Bhushan
Guest
Kul Bhushan

Today 2 different Karens helped us avoid a meltdown by solving a credit/debit card issue via live chat when our branch was closed, but theirs was still open. Now we can resume our normal(never) life! They even alerted us to another issue we will tackle later that we were unaware of! Cudos to both Karens!!

O.W.
Guest
O.W.

My online agent was patient & extremely helpful.

Lindsey Mikula
Guest
Lindsey Mikula

Shout out to Sue Whitt and Sumintra Singh! They were extremely helpful and were able to set up my accounts with ease. They are also available often and are on top of answering emails quickly! Thank you both so much for your hard work and great customer service!

shifu
Guest
shifu

FFCCU is always very helpful

Rodney Montgomery
Guest
Rodney Montgomery

Shout out to Megan for helping me with loan issues. Thanks Megan!

TMcCoy
Guest
TMcCoy

I love the option of having live chat, Lee Ann was awesome.

Peter
Guest
Peter

Jashira was great, she quickly assisted me with no issues!! Online Chat is great.

Tody Vinson
Guest
Tody Vinson

LeeAnn, you are simply AMAZING! THANK YOU so much for all the information you provided!

Richard l MAJORAS
Guest
Richard l MAJORAS

Shout out to Vee at Oberlin for helping out with some visa issues, thanks Vee!

Susan Brewer
Guest
Susan Brewer

Pamela was very helpful on the chatline today, as well as fast and accurate. I appreciate her and the entire FFCCU team.

Nancy
Guest
Nancy

Karen provided great customer service during a chat session today! Thanks Karen!

Ginger Rose
Guest
Ginger Rose

Karen Crisler
#PeopleHelpingPeople
#CUDifference

MAD KUDOS FOR KAREN !!!

Ginger Rose
Guest
Ginger Rose

Karen Crisler was so nice and EXTREMELY HELPFUL !! Easy as 1 ,2,3!
A1 CUSTOMER SERVICE by Karen Crisler!

Franklyn
Guest
Franklyn

Very helpful.

Donna
Guest
Donna

Jashira was awesome and helped me through the online chat to unlock my account. Super easy and was a quick fix. Thank you!

Stephanie Manney
Guest
Stephanie Manney

Alishea is very knowledgeable about the service that are provided. Great response time. It was a pleasure Chatting with her.

Alise K
Guest
Alise K

Alishea was great and answered my questions right away!

Ming
Guest
Ming

Karen is very nice and helpful all the time.

teneshia
Guest
teneshia

Karen was very pleasant and very helpful.

Joseph Knight
Guest
Joseph Knight

LeeAnn on the Chat service helped me with my issue fast friendly and professional I highly recommend the online chat service thanks again LeeAnn you were awesome!

Chrissy Doctor
Guest
Chrissy Doctor

LeeAnn as always was a great help. She scheduled an appointment to meet with someone and let me know all the documents that I need to bring in for my appointment.

Mark
Guest
Mark

LeeAnn was awesome! Super fast, friendly and informative. A+

Cullen O'Connor
Guest
Cullen O'Connor

LeeAnn was super helpful and resolved my issues quickly !

Eric Short
Guest
Eric Short

Megan was very helpful and professional

Your savings insured up to $250,000 per account. Not Federally insured.

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