Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Jashira was very kind and helpful. A good experience overall.
Hi, Carol. Thank you for your feedback and for being an FFCCU member!
Karen & Kate did a great job trying to help with me with the Billpay/Safari issue. It was very frustrating to not get any answers from Bill Pay other than “we’re aware of it and we’re working on it” They both gave great tips and suggestions how to deal with it until the situation is resolved.
Hi, Dawn. Thank you for your feedback! We know it’s frustrating when Bill Pay doesn’t work properly and you don’t get the answers you’re looking for. We’re glad Karen and Kate were able to give you suggestions. Thank you for you being a member of FFCCU.
I wasn’t even sure I wanted to refinance my new home because the previous lender was awful and I knew what a hassle it would be. I took a chance and reached out to Mike McNally hoping it wouldn’t be horrible experience like the builders bank. He made it almost as easy as signing up for a credit card. The man is a genius and works hard to streamline the transition. I never had a question he didn’t answer and had the appraiser out in 3 days. I am so happy I went with them and he locked me on… Read more »
Hi, Brian. Thank you for your wonderful review! We’re happy that Mike was able to help you refinance your new home. Please let us know if there’s anything else we can assist you with.
Jashira was great help answered my questions right away!
Hi, Paul. We’re glad Jashira was able to answer your questions! Thank you for being an FFCCU member.
Thank you Karen for your help with an unusual IT problem and answering all my questions
Hi, Mark. We appreciate your feedback! Thanks for being an FFCCU member.
Jashira was very helpful on the online chat.
Hi, Jonathan. We’re glad Jashira was able to help you. Thank you for your feedback and for being an FFCCU member!
LeAnn was very helpful on the online chat.
Hi, Katie. Thank you for your feedback and for being an FFCCU member.
Karen Crisler was very helpful and patient. Excellent customer service, knowledge, and experience.
Hi, Hamid. We appreciate your feedback! Thank you for being an FFCCU member.
Megan was awesome and prompt in assisting me with all my questions. Thanks Megan!!
Hi, Sandor. Thanks for your feedback and for being an FFCCU member!
I have relied on Karen’s knowledge and assistance several times over the years. She is terrific! She can either fix the issue or can guide you through it. She is truly a treasure!
Hi, Deb. We appreciate your feedback about how Karen has helped you. Thank you for being an FFCCU member!
Karen was very thorough and helpful. Excellent experience!
Hi, Veronica. Happy New Year! Thanks for your feedback and for being an FFCCU member.
Got all the information I needed. Everything went great.
Hi, Robert. Happy New Year! Thank you for your feedback and for being an FFCCU member.
Karen did a great job helping me tonight. She was able to do everything needed and helped me with a problem that I was told in person at a branch could not be easily solved. Thank you so much for you help.
Hi, Dylan. Happy New Year! We’re glad Karen was able to resolve the problem you had. Thank you for being an FFCCU member.
Thank you Jashira! You did a great job and took less time than waiting on hold on the phone.
Hi, Heather. Happy New Year! Thank you for your feedback and for being an FFCCU member.
Megan was my angel in disguise today and I am so thankful for her help in resolving my unfortunate dilemma. Kudos to Megan!
Hi, Sandra. Happy New Year! Thank you for your feedback and for being an FFCCU member.
Less than 5 minutes.. problem solved! I always get amazing service from FFCCU. Thank you Megan on LIVE CHAT!
Hi, Jack. Super! Thanks for letting us know how Megan assisted you quickly and for being an FFCCU.
Karen was excellent in helping me!
Hi, John. Thanks for letting us know and for being an FFCCU member.
LeAnn was very helpful with an issue I was having viewing checks online. She was very patient and helped me efficiently with everything I needed.
Hi, Jen. We appreciate your feedback and are glad you received the help you needed. Thank you for being an FFCCU member!
LeeAnn was a great help in solving an issue. I appreciate the ability to be able to chat online for a quick response.
Hi, Julie. We’re glad that LeeAnn was able to help you quickly. Thank you for being an FFCCU member.
I spoke with Jashira today, she was very knowledgeable and helpful. Thank you Jashira! 🙂
Hi, Cherie. We’re glad that Jashire was able to help you. Thank you for being an FFCCU member.
I spoke with Megan 12/27 and she answered my question and took care of the problem I had with my account. Great job Megan.
Hi, Tonya. Thank you for your feedback and for being an FFCCU member.
Michael McNally responded to all my questions in a timely manner, kept me informed, and was very helpful throughout the mortgage loan process.
Hi, Michael. Thank you for choosing FFCCU and allowing Mike to help you through the mortgage loan process.
Karen C helped me tremendously this morning! I love FFCCU!
Hi, Kaci. Thanks for your feedback and for being an FFCCU member.
Spoke with Megan via chat this morning. Inquiring about my loan payments and how they posted to my account. I just wanted to make sure that the payments that I set up to be reoccurring were not making me delinquent. She confirmed that all was fine. I love the online chat! For timely on response and for me has always answered or resolved my issue in under 5 minutes 🙂
Hi, Chrissy. Thank you for letting us know and for being an FFCCU member.
Megan did an awesome job helping me out!!
Hi, John. Thank you for your feedback and for being an FFCCU member.
Karen did a great job and was very helpful!
Thank you, Laura, for letting us know and for being an FFCCU member!
Karen C. was awesome! She provided excellent customer service to help me with my online account needs.
Thank you, Julie, for your feedback and for being an FFCCU member!
Jashira was very helpful in changing an appointment.
Excellent! Thank you, Michelle, for being an FFCCU member.
Karen was helpful and efficient. No long waits for response in live chat.
Thanks, Michelle for your feedback and being an FFCCU member!
Karen was great! Helped quickly and professionally. Thank you, Karen!
Thanks, Scott for your feedback and for being an FFCCU member!
Thanks for the help, Karen!
Hi, Nick! Thank you for your comment and for being an FFCCU member.
Jashira was very helpful with all of my questions about applying for a personal loan!
Thank you, Courtney, for letting us know! We appreciate that you’re a member of FFCCU.
Jashira answered all my questions super promptly and was very knowledgeable. I’ve been with FFCU for years (since I opened up my first account in high-school) and have never had a bad experience with anyone. Now, I live in NYC and I still REFUSE to go to what my friends call “a real bank.” Nothing beats quality customer service!
Wow! Thank you, Toni, for letting us know. We hope you’re enjoying NYC and appreciate you being an FFCCU member.
Karen helped me out big time when I needed it. Thanks a bunch!
Thanks, Joe! We appreciate you being an FFCCU member.
The agent was helpful in changing email address on my account
Thanks, Ken for letting us know! We appreciate you being an FFCCU member.
Karen was very helpful today. Needed temporary increase in daily VISA debit amount in order to make a big purchase. She took care of it very quickly. Purchase made. She then reset account to protect it from fraudulent activity. Kudos to her for looking out for the membership.
That’s great! Thank you, Joe, for letting us know and for being an FFCCU member.
Karen was absolutely great and so was the manager.
Wonderful! Thank you, James, for being an FFCCU member.
Megan Scott was super helpful and responsive. I love being a member of FFCCU. 🙂 Thanks, Megan!
Mark, we like having you as an FFCCU member! Thank you for your comment.
Sumintra was so so helpful. Thank you Sumintrafor being so amazing!
Awesome! Thanks, Kevin, for letting us know and being an FFCCU member.
Shout out to Megan for helping me with some questions and transfers. Above and beyond!
That’s what we like to read! Thank you, April for your comment and for being an FFCCU member.
Sumitra is the best!
We think so too! Thank you, Brandi, for being an FFCCU member.
Karen is amazing! She rocks.
We think Karen’s great too! Thank you, Dave, for being an FFCCU member.
Karen is AMAZING. She rocks!
Thanks, Brandi! And thank you for being an FFCCU member.
Karen helped me during my live chat session. She made the process quick and easy. Thanks Karen!
Thank you, Mike, for your feedback and for being an FFCCU member!
Karen was very helpful, and addressed my problem during my live chat session.
That’s what we like to read! Thank you, Maurcie, for being an FFCCU member.
Megan was beyond helpful helping me get auto payments set up. Thank you, Megan!
That’s great! Thank you, Taylor, for being an FFCCU member.
LeeAnn was very helpful in getting me set up to receive a new debit card after mine was blocked.
We’re glad LeeAnn was able to help! Thank you, Lisa, for being an FFCCU member.
Fast service. Greatly appreciated it. Very helpful. Was able to answer all of my questions.
We appreciate you, Kim, for being an FFCCU member! Thank you for your feedback.
Jashira was a great help today!!
Wonderful! Thank you, Heather, for your feedback and for being an FFCCU member.
Karen was so quick to answer my question and very polite! Thanks, Karen!
Great! Thank you, Julia, for your feedback and for being an FFCCU member.