Kathy Riggs

FIREFIGHTERS COMMUNITY CREDIT UNION

Kathleen Riggs is a distinguished leader in the financial services industry, currently serving as the Chief Retail Officer at FFCCU since June 2013. With over three decades of experience in the field, Kathy has held various key positions, demonstrating her expertise and commitment to excellence.

Prior to her role at FFCCU, Kathleen served as the Vice President and Senior Relationship Manager at a large commercial bank, where she played a pivotal role from 2006 to 2013.

Kathy's academic background includes a Bachelor of Arts degree in Psychology from Kent State University. Her education has provided her with a deep understanding of human behavior, which she leverages in her leadership roles to foster positive relationships and drive organizational growth.

Kathleen is a certified trainer of CUNA's Creating Member Loyalty Program. This program focuses on developing essential skills to enhance member and employee experiences in credit unions. Kathy's expertise as a trainer underscores her commitment to continuous learning and development within the industry.

With her wealth of experience, strategic vision, and dedication to excellence, Kathleen Riggs continues to make significant contributions to FFCCU and the financial services sector as a whole. Her leadership and expertise are instrumental in driving success and fostering a culture of excellence within the organization.

Kathy Riggs

Education and Certifications

Kent State University, BA, Psychology
Certified Trainer, Creating Member Loyalty Program, America’s Credit Unions

Expertise

Relationship Management, Client Engagement, Creating Member Loyalty

RECENT ARTICLES BY Kathy

You’re Making a Difference in the Lives of Other Members!

You’re Making a Difference in the Lives of Other Members!

Maybe your intention was only to open up a savings account or to secure financing for a vehicle, but when you did that - you did…

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