Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lowerwest side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Jashira was very helpful and quick with responses. Great customer service!
Jashira was very nice and courteous! She resolved my issue immediately and inquired if she could assist me further. I appreciated the great customer service and the desire to do more in addressing any further concerns!
I have interacted with Jashira multiple times through the Live Chat option and each time she has provided quick, courteous, thorough, knowledgeable information and responses!
Jashira via live chat was the absolute best!! She helped me resolve the fraud attempt and issuing me a new card. I couldn’t be more pleased with the help and service received today!
LeeAnn was awesome and helped me get a new card. Very knowledgeable
Jashira via live chat was awesome! She helped me resolve an overdraft issue right after I had just made a deposit to fix the original issue. The overdraft was my fault but the timing on my deposit didn’t work out the way I intended. She was very helpful and kept me informed along the way as she looked into things behind the scenes.
Jashira via live chat was a life saver! She helped me resolve my spending limit issue for my hotel reservation quick and fast via chat when I was unable to call from my international travel location. OMG thank you so much! I couldn’t believe how smoothly that went.
Would like to say thank you to Jashira. Thank you for helping me get back into my account and setting up loan payments finally. I been struggling for years and Jashira was able to help me in 2 minutes. 😀
Sue and Sarah at North Ridgeville are awesome, along with everyone else who works there. Love dealing with FFCCU, from personal loans, motorcycle loans, Rv loans, they’ve got you covered and it’s easy. We’ll be doing a lot more business in the future and recommending many to do the same.
LeeAnn is pretty much amazing! She was so helpful and friendly when I contacted FFCU regarding an issue with fraudulent activity. She not only helped me with that and shared other resources to resolve that issue, but she also got me signed up with another type of Savings Account that will earn more interest! She’s swell! Thanks LeeAnn!
Jashira was a great help. Thank you
Jashira was very helpful answered my question right away and helped me to do a wire transfer.
Jashira was very efficient in helping me open an account online. I was able to complete the entire transaction via our livechat.
Thank you Jashira
The reason for my contact today, was to find out about an auto loan.
Jashira was an excellent help today, very knowledgeable, and recommended further assistance.
Karen B was great! Answered all questions and helped me to set up my online banking.
Jashira was quick to respond to my request for a new debit card. She even waived the fee! I always appreciate the friendly service at FFCCU!
Quick chat with one of your agents got me the info I needed very quickly. Thank you!!
I always appreciate the team at FFCCU for answering all my questions! Jashira has helped me several times over the past few days with questions about my account. The chat function is so helpful, and Jashira is very knowledgeable and efficient. Thank you!
Jashira was very helpful with a question I had today. Thank You Much!!!
When I was attempting to remotely activate my new debit card, the automated assistant did not recognize my account number, either when verbally given or typed in. Jashira to the rescue once again–in less than 60 seconds she had the problem solved. It is always a pleasure working with her!
Dorian did a great job! Thank you!
Jashira really helped a lot my card expired last month and she got me another sent so I didn’t have to call only took 3 mins for me thank you Jashira
I appreciate the help that I received today from Dorian!
Thanks Dorian for answering all of my questions!
It was a real treat chatting with Jashira. She was friendly and very knowledgeable. Thanks girl:-)
Always a pleasure to deal with Jashira. She is knowledgeable, efficient, patient, and friendly. The chat feature is a great option, especially for those of us whose hearing isn’t so sharp anymore.
Jashira is great! She has fixed multiple problems for me over Live Chat without me having to waste time waiting on hold or trying to figure out which extension to use. A++++
I just got off a chat with Jashira. She got me all set up with opening a new account and linking it to the old one. Super knowledgeable and took less than 10 minutes! Thanks so much for your help!
Jashira was very helpful and quickly answered my question and took care of my issue.
Just got off chat while doing some online banking. Was incurring a fee I was not familiar with. Got my answer, got it fixed, and got a partial refund even though it was my bad. All good now. Thanks for your help.
LeeAnn is one of the customer service reps and is the best!! She has answered every one of my questions about the Ignite checking account! This bank is one of my favorites; there is such a calming environment when you enter and staff are so helpful. Definitely recommend FFCCU!! 🙂
My question was answered quickly and easily today. What a great chat experience!!
I spoke with Jashira virtually to help set up my online account. Not only was this done seamlessly, but she also helped me find discounts on my auto loan policy. Absolutely fantastic…
I had a virtual chat with LeeAnne to resolve an account issue. She was very informative and helped me not only resolve my question, but a few other things that came up, too. 10/10!
Leeann, is a very kind, and professional, person..( we could use more like her) Leeann, Keep up the good work! It will surely payoff..
LeeAnn was an amazing help! Got right to business, very personable and a pleasure to talk to. 5/5 for sure!
I had a virtual chat with LeeAnne. She was extremely professional and very helpful. Great experience and service.
Jashira is always pleasant and efficient in answering my inquiries and resolving my issues. 1st class service everytime.
Teller 0418 went above and beyond to help my 16 year old get onto her mobile app. She was so helpful and kind. She is definitely a #peopleHelpingpeople and a #CUDifference!
Jashira was quick and efficient
Jashira was able to answer my question very quickly.
Jashira was great again!!
Jashira was most helpful
Angela was great, answered my questions and responded politely and professionally.
A big thank you to LeeAnn who helped me this morning! She eased this old lady’s mind
LeeAnn was very pleasant and helpful for not being in the loan department and even though she could not answer all my questions, she gave my phone number to someone who can.
Jashira was quick to resolve the issue. Very nice.
Jashira was thorough, and quick. As well as super nice to work with!
Jashira was an awesome and swift help today. Thank you