Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lowerwest side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Jashira answered my question super fast and with perfect detail! Thanks!!
Great customer service as always
LeeAnn was quick to reply and efficient in directing me toward the answers I needed. Thanks!
Nastacia was a big help today! Fast & efficient!
Thank you Jashira! You were so very helpful and pleasant answering my questions. You understood my concern and knew exactly how to help.
LeeAnn, was a great help today.
Lee Ann really help me out about my payment and made real easy for me to get what,I really needed. Thank you so much.
I really appreciated the help from the live chat teller today. Lee Ann was very helpful and professional … many thanks!
LeeAnn was phenomenal. She helped me out tremendously today.
Thank you Jashira! You made my day today!
Jashira was very helpful when I needed help with my card. They waited very patiently as I searched for the information needed to get into my account and when I figured out the issue was from my own ignorance and mistake, they were kind about the situation. Great service!
JASHARA WAS VERY PATIENT AND THUROGH WHEN ORDERING ME A NEW CREDIT . she is a courtious person and a great asset to your team
Thank you so much Jashira helping answer my questions. Very thorough.
LeeAnn was very helpful. Thought I had to go into the bank to renew a CD term but it turns out I didn’t with her help. Thanks LeeAnn!
LeeAnn was a great help!
LeeAnn was pleasant quick and thorough, I enjoyed chatting with her! Thanks!!
Dorian was very patient and looked into my issue.
Chatted with someone new, Dorian, and she was able to help me out even though I went through a outside line, not through the he on line banking. Sorry about that again.😂😀
Extremely helpful and very kind. Was able to solve the issue I was having in a few minutes.
LeeAnn was very helpful with a issue I had and I really appreciate the help she provided me with
Very helpful, appreciate the information Jashira gave me regarding refinancing a car loan. Informative, helpful, upbeat and has someone calling me right away to try to help me.
Thanks again to Jashira for all your help with my mess in my account. Your Great. Always.
great customer service
Karen B was very helpful! Thanks for everything!
Christopher made everything with wrapping up my new car loan easy as anyone can every hope for! What more can you ask for! They got a great new addition adding Christopher to the team!!! Thanks FFCCU always!
Jashira is great. Always very helpful.
Jashira is very efficient and extremely helpful. Her support helped me resolve my issue without feeling lost. As a member I appreciate that kind of support.
Sue Whitt goes above and beyond for her customers. I have shopped around many financial institutions over the years. I have never, once met anybody else like her. She communicates quickly and effectively. She is knowledgeable and informative during the process. I could NOT be happier with her performance. She is an excellent asset to both the Firefighters Credit Union and also the customers!!!!!!
Many thanks, Sue. 😊
I am having issues with my account unfortunately again. And going through the chat line, I have the same person who help me before. Very happy. I know things will be taken care of.
LeeAnn was quick and helpful thank you!
Jashira a pleasure as always.
Jashira was so extremely helpful! Knew exactly what i needed !
Jashira was very helpful!
LeeAnn was quick and helpful with my request!
Chatting with Jashira with the Live Chat was easy and quick! Thanks for having a chat option for accessibility purposes! Phone calls are not easy for me and the chat made it super easy!
Jashira was polite and professional – as always.
I had a very positive interaction on live chat today (just now) with Karen B. She was friendly and efficient
Most of all she was able to help me right away — within minutes. I truly appreciate her and her efforts
Lost my debit card and Leann helped get me a new one all through chat!
Jashira was a great help today! Fixed my problem in no time!
Thank you so much!
Thank you Jashira for resolving my bill pay issue! Fast and courteous, too!
LeeAnn was wonderful and answered all of my questions promptly!
LeeAnn was very helpful today!
LeeAnn was very helpful Thank you
LeeAnn is very wonderful and resolve my issue right away. She deserves a promotion.
LeeAnn was again super helpful today and helped to resolve my issue right away!
Thank you LeeAnn for your assistance andI the answer I needed within seconds!!
Thank you to LeeAnn who was very helpful and quick to assist!
LeeAnn was very helpful and I was able to accomplish what I wanted within minutes.
LeeAnn was super helpful in assisting me today! Thank you again!