Member Testimonials & Reviews

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments may be used for other advertising and awareness by FFCCU.
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AmyA
AmyA
11 months ago
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Shout out to Sumintra Singh! We recently took out a home equity loan and she helped make the process so quick and easy! The whole team at FFCCU North Ridgeville is fantastic and so helpful.

Erin
Erin
11 months ago
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LeeAnn B. was amazing. She helped me out on chat and got me back into my account within minutes, and was so kind and cheerful! I would give 6 stars if I could!

Bruce Horowitz
Bruce Horowitz
11 months ago
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LeeAnn is great to work with and resolves things instantly. She knows her “stuff”!

Shelley
Shelley
11 months ago
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Brandon at the Parma location has been wonderful to work with. He set up our accounts about a month ago, and everything went so smoothly. Since then, I’ve had small issues pop up here and there (all on me). Brandon walks me through the appropriate steps while exercising great patience and kindness to rectify these issues. The FF Community is perfect for those that have grown weary of big banking and Brandon is a huge part of what makes this community work!

Shalena Hackney Duah
Shalena Hackney Duah
11 months ago
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Brandon out of the Parma office is so amazing and precise. I can’t thank him enough. Stay amazing, Brandon, you rock!!

Erin Szudarek
Erin Szudarek
1 year ago
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I’ve been a long time member but never used the chat feature until today. Karen B was so nice and helpful- answered all my questions and was very personable. I’ve always received great customer service at FFCCU and today was no exception 😊. Thank you again, Karen !

Bill G.
Bill G.
1 year ago
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Rhonda Balash did a great job closing our loan. Rhonda kept me informed on the status of the loan, answered my questions quickly, and was prepared the day of our signing so not to take up too much of our time on a Saturday to complete the paperwork. Again, great job Rhonda!

Karin H
Karin H
1 year ago
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I contacted Fire Fighters online chat two times in two days and both were handled by Jashira Diaz. Just wanted to say how helpful Jashira was with both of my questions and handled them quickly and efficiently.

Percaker G.
Percaker G.
1 year ago
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I cannot thank Tilisha Champ at the Willoughby branch enough for going above and beyond to get my auto loan approved. She was very professional and answered all my questions, and it was a pleasure to work with her. Words can’t express how appreciated I am. I would definitely recommend her to everyone.

Patrick and Dana W.
Patrick and Dana W.
1 year ago
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We wanted to give a shout-out to Pooran and Sumintra Singh. What beautiful and helpful people! They made our loan go so quickly and smooth. Thank you all so much.

Richard D.
Richard D.
1 year ago
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A shoutout to Randa Parsons who has been extremely helpful during the process of refinancing my home. She was always accessible and returned all calls quickly. FFCCU is a better place because of people like Randa Parsons. Thank you Randa!

Brooke B.
Brooke B.
1 year ago
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Megan Scott helped me resolve an issue with my credit card through the online chat very quickly and efficiently, without redirecting me to another department or making me wait forever. I appreciate her help!

Sierra
Sierra
1 year ago

Jashira helped me out quick and efficiently!

Alice Faye Davis AND James S Davis
Alice Faye Davis AND James S Davis
1 year ago

I would like to thank Meghan T., For taking her time out with a loan we needed, we were very nervous about coming into the credit union, but she was very thorough and helpful. She was very knowledgeable and knew her job. Meghan thank you so much for taking care of us. Words can’t express how appreciated we were!

Michael Collins
Michael Collins
1 year ago

Jashira was responsive and helpful with my questions. Gooooo FFCCU!

Barb S.
Barb S.
1 year ago

Kudos to employee Lisa Snell at the Emerald Parkway office. She helped me through the steps of switching my accounts around when my husband died last year. I came in yesterday to sort out a credit card issue. Lisa went above and beyond in her help to me. She is an excellent team member at FFCCU and I really appreciate her suggestions for my future banking needs.

David Walters
David Walters
1 year ago

Wow!!! These guys keep giving me the best customer service!!! Kudos BIG TIME to Vee and Jovan at The Wellington Office. I’m an 8 year Member and can say my Credit Union performs like nothing else. They take such a personal interest in all my issues great and small. Keep up the great work.

Renee
Renee
1 year ago

Jashira gave superb assistance with putting in an order for a new card for me because of fraudulent charges, and she also got the dispute paper work to my email super fast. Thank you Jashira!

Thann
Thann
1 year ago

Sumintra was very personable and professional setting up our new accounts. Her customer service was like a breath of fresh air compared to other institutions I’ve dealt with.

Michael Harrigan
Michael Harrigan
1 year ago

I was lost and confused about a couple of things about my accounts. Lisa snell went above and beyond to get everything straight and really took the time to explain everything. I would just like to say Thank you

Janine
Janine
1 year ago

Carol provides superb service always taking the time to answer questions and give guidance. Thank you Carol !!

Elizabeth
Elizabeth
1 year ago

Jashira is a real one. Does everything quickly and efficiently, much appreicated!!!

Jennifer
Jennifer
1 year ago

I would like to thank Jashira for providing excellent and quick customer service today.

The Freeborn's
The Freeborn's
1 year ago

MAKING THE IMPOSSIBLE POSSIBLE – We cannot thank Tiffany Zifcak, our Financial Service Rep, enough for her tireless determination to ensure we had our home equity loan completed in time for our dream vacation payment deadline. We had unusual time constraints due to an out of town hospitalized parent that only allowed us to be available a few days a week. We were truly shocked at how much she went above and beyond to ensure our dream trip would be possible. She was in constant contact with us through the process and was always one step ahead of the process.… Read more »

Brian
Brian
1 year ago

Megan Scott helped me with my auto loan and it was a great experience. She made the process easy to understand, convenient and fast. I would definitely recommend using Megan to process auto loans.

Amy
Amy
1 year ago

Christopher helped me with my auto loan today at the Willoughby branch. He was a pleasure to work with and I would recommend him to everyone.

Thomas
Thomas
1 year ago

Christopher at the Grayton Rd. Branch was a pleasure to work with. Christopher was very professional, answered all my questions and made the entire auto loan process very easy.

Cassandra
Cassandra
1 year ago

Jashira was very helpful with my situation and handled the problem in a timely fashion!

Shalon K
Shalon K
1 year ago

Jashira was awesome! Knew exactly what I needed! thanks again

Trish
Trish
1 year ago

Karen B helped with with the fraudulent charges made to my account and issuing me a new card

Last edited 1 year ago by Trish
Joseph Fadzl
Joseph Fadzl
1 year ago

Just had online experience with Nastacia. She helped me with problem activating my new VISA card. Took care of problem in seconds. Could not be happier with her customer service.

Kenneth
Kenneth
1 year ago

Jashira answered all my questions and was very helpful.

Merrill
Merrill
1 year ago

Jashira is always very helpful 🙂

Dennis
Dennis
1 year ago

Jashira did a great job. She answered questions quickly and understood my needs. Thanks.

Beverly
Beverly
1 year ago

Jashira was a HUGE HELP! THANK YOU

Erin Y
Erin Y
1 year ago

Had a great experience chatting with Jonathan today. He was able to help me with my issue quickly and being able to chat instead of trying to call was much easier on me which I appreciate!

Brian
Brian
1 year ago

Jashira was super helpful!

Ed
Ed
1 year ago

Jashira was great. Thank you!

rosemary
rosemary
1 year ago

lee Ann helped me today to get back on the right track when I was sooo wrong and now I can breathe easier

Robert Sudik
Robert Sudik
1 year ago

LeeAnn was of great help

Ryan M.
Ryan M.
1 year ago

LeeAnn was very quick and efficient to respond when it came to answering questions about my auto loan. Clicked the “Live Chat” button, asked my question, got my answer literally within a minute. THIS is what support from a banking institution should be like. Thanks so much for your help!

Merrill
Merrill
1 year ago

Thank you to Jashira for always being so helpful!

William
William
1 year ago

Jashira was excellent. She was able to do everything I needed and was fast and accurate. Awesome!

Dave
Dave
1 year ago

Nastacia did a great job!

Vicki
Vicki
1 year ago

Karen B did a fabulous job answering my question. Thanks a bunch Karen!

Dana
Dana
1 year ago

Jashira was so helpful and friendly!! Thank you so much!!

kathy boyd
kathy boyd
1 year ago

Thanks to Jashira , helped me order checks very easy process walked me through everything .Great Service

Lhabart
Lhabart
1 year ago

Very helpful and friendly

Ray Tetreault
Ray Tetreault
1 year ago

Thanks, Jashira for the quick, concise, personal AND professional chat service.

Sean
Sean
1 year ago

Thanks to Karen B in helping me this morning! She took care of things quickly!