Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Shout out to Sumintra Singh! We recently took out a home equity loan and she helped make the process so quick and easy! The whole team at FFCCU North Ridgeville is fantastic and so helpful.
LeeAnn B. was amazing. She helped me out on chat and got me back into my account within minutes, and was so kind and cheerful! I would give 6 stars if I could!
LeeAnn is great to work with and resolves things instantly. She knows her “stuff”!
Brandon at the Parma location has been wonderful to work with. He set up our accounts about a month ago, and everything went so smoothly. Since then, I’ve had small issues pop up here and there (all on me). Brandon walks me through the appropriate steps while exercising great patience and kindness to rectify these issues. The FF Community is perfect for those that have grown weary of big banking and Brandon is a huge part of what makes this community work!
Brandon out of the Parma office is so amazing and precise. I can’t thank him enough. Stay amazing, Brandon, you rock!!
I’ve been a long time member but never used the chat feature until today. Karen B was so nice and helpful- answered all my questions and was very personable. I’ve always received great customer service at FFCCU and today was no exception 😊. Thank you again, Karen !
Rhonda Balash did a great job closing our loan. Rhonda kept me informed on the status of the loan, answered my questions quickly, and was prepared the day of our signing so not to take up too much of our time on a Saturday to complete the paperwork. Again, great job Rhonda!
I contacted Fire Fighters online chat two times in two days and both were handled by Jashira Diaz. Just wanted to say how helpful Jashira was with both of my questions and handled them quickly and efficiently.
I cannot thank Tilisha Champ at the Willoughby branch enough for going above and beyond to get my auto loan approved. She was very professional and answered all my questions, and it was a pleasure to work with her. Words can’t express how appreciated I am. I would definitely recommend her to everyone.
We wanted to give a shout-out to Pooran and Sumintra Singh. What beautiful and helpful people! They made our loan go so quickly and smooth. Thank you all so much.
A shoutout to Randa Parsons who has been extremely helpful during the process of refinancing my home. She was always accessible and returned all calls quickly. FFCCU is a better place because of people like Randa Parsons. Thank you Randa!
Megan Scott helped me resolve an issue with my credit card through the online chat very quickly and efficiently, without redirecting me to another department or making me wait forever. I appreciate her help!
Jashira helped me out quick and efficiently!
I would like to thank Meghan T., For taking her time out with a loan we needed, we were very nervous about coming into the credit union, but she was very thorough and helpful. She was very knowledgeable and knew her job. Meghan thank you so much for taking care of us. Words can’t express how appreciated we were!
Jashira was responsive and helpful with my questions. Gooooo FFCCU!
Kudos to employee Lisa Snell at the Emerald Parkway office. She helped me through the steps of switching my accounts around when my husband died last year. I came in yesterday to sort out a credit card issue. Lisa went above and beyond in her help to me. She is an excellent team member at FFCCU and I really appreciate her suggestions for my future banking needs.
Wow!!! These guys keep giving me the best customer service!!! Kudos BIG TIME to Vee and Jovan at The Wellington Office. I’m an 8 year Member and can say my Credit Union performs like nothing else. They take such a personal interest in all my issues great and small. Keep up the great work.
Jashira gave superb assistance with putting in an order for a new card for me because of fraudulent charges, and she also got the dispute paper work to my email super fast. Thank you Jashira!
Sumintra was very personable and professional setting up our new accounts. Her customer service was like a breath of fresh air compared to other institutions I’ve dealt with.
I was lost and confused about a couple of things about my accounts. Lisa snell went above and beyond to get everything straight and really took the time to explain everything. I would just like to say Thank you
Carol provides superb service always taking the time to answer questions and give guidance. Thank you Carol !!
Jashira is a real one. Does everything quickly and efficiently, much appreicated!!!
I would like to thank Jashira for providing excellent and quick customer service today.
MAKING THE IMPOSSIBLE POSSIBLE – We cannot thank Tiffany Zifcak, our Financial Service Rep, enough for her tireless determination to ensure we had our home equity loan completed in time for our dream vacation payment deadline. We had unusual time constraints due to an out of town hospitalized parent that only allowed us to be available a few days a week. We were truly shocked at how much she went above and beyond to ensure our dream trip would be possible. She was in constant contact with us through the process and was always one step ahead of the process.… Read more »
Megan Scott helped me with my auto loan and it was a great experience. She made the process easy to understand, convenient and fast. I would definitely recommend using Megan to process auto loans.
Christopher helped me with my auto loan today at the Willoughby branch. He was a pleasure to work with and I would recommend him to everyone.
Christopher at the Grayton Rd. Branch was a pleasure to work with. Christopher was very professional, answered all my questions and made the entire auto loan process very easy.
Jashira was very helpful with my situation and handled the problem in a timely fashion!
Jashira was awesome! Knew exactly what I needed! thanks again
Karen B helped with with the fraudulent charges made to my account and issuing me a new card
Just had online experience with Nastacia. She helped me with problem activating my new VISA card. Took care of problem in seconds. Could not be happier with her customer service.
Jashira answered all my questions and was very helpful.
Jashira is always very helpful 🙂
Jashira did a great job. She answered questions quickly and understood my needs. Thanks.
Jashira was a HUGE HELP! THANK YOU
Had a great experience chatting with Jonathan today. He was able to help me with my issue quickly and being able to chat instead of trying to call was much easier on me which I appreciate!
Jashira was super helpful!
Jashira was great. Thank you!
lee Ann helped me today to get back on the right track when I was sooo wrong and now I can breathe easier
LeeAnn was of great help
LeeAnn was very quick and efficient to respond when it came to answering questions about my auto loan. Clicked the “Live Chat” button, asked my question, got my answer literally within a minute. THIS is what support from a banking institution should be like. Thanks so much for your help!
Thank you to Jashira for always being so helpful!
Jashira was excellent. She was able to do everything I needed and was fast and accurate. Awesome!
Nastacia did a great job!
Karen B did a fabulous job answering my question. Thanks a bunch Karen!
Jashira was so helpful and friendly!! Thank you so much!!
Thanks to Jashira , helped me order checks very easy process walked me through everything .Great Service
Very helpful and friendly
Thanks, Jashira for the quick, concise, personal AND professional chat service.
Thanks to Karen B in helping me this morning! She took care of things quickly!