Routing #: 241075726

Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments may be used for other advertising and awareness by FFCCU.
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Carol T.
Carol T.
3 months ago

Jashira was very kind and helpful. A good experience overall.

Amandah Blackwell
Admin
3 months ago
Reply to  Carol T.

Hi, Carol. Thank you for your feedback and for being an FFCCU member!

Dawn
Dawn
4 months ago

Karen & Kate did a great job trying to help with me with the Billpay/Safari issue. It was very frustrating to not get any answers from Bill Pay other than “we’re aware of it and we’re working on it” They both gave great tips and suggestions how to deal with it until the situation is resolved.

Amandah Blackwell
Admin
4 months ago
Reply to  Dawn

Hi, Dawn. Thank you for your feedback! We know it’s frustrating when Bill Pay doesn’t work properly and you don’t get the answers you’re looking for. We’re glad Karen and Kate were able to give you suggestions. Thank you for you being a member of FFCCU.

Brian W.
Brian W.
4 months ago

I wasn’t even sure I wanted to refinance my new home because the previous lender was awful and I knew what a hassle it would be. I took a chance and reached out to Mike McNally hoping it wouldn’t be horrible experience like the builders bank. He made it almost as easy as signing up for a credit card. The man is a genius and works hard to streamline the transition. I never had a question he didn’t answer and had the appraiser out in 3 days. I am so happy I went with them and he locked me on… Read more »

Amandah Blackwell
Admin
4 months ago
Reply to  Brian W.

Hi, Brian. Thank you for your wonderful review! We’re happy that Mike was able to help you refinance your new home. Please let us know if there’s anything else we can assist you with.

Paul D.
Paul D.
4 months ago

Jashira was great help answered my questions right away!

Amandah Blackwell
Admin
4 months ago
Reply to  Paul D.

Hi, Paul. We’re glad Jashira was able to answer your questions! Thank you for being an FFCCU member.

Mark
Mark
4 months ago

Thank you Karen for your help with an unusual IT problem and answering all my questions

Amandah Blackwell
Admin
4 months ago
Reply to  Mark

Hi, Mark. We appreciate your feedback! Thanks for being an FFCCU member.

Jonathan D.
4 months ago

Jashira was very helpful on the online chat.

Amandah Blackwell
Admin
4 months ago
Reply to  Jonathan D.

Hi, Jonathan. We’re glad Jashira was able to help you. Thank you for your feedback and for being an FFCCU member!

Katie G.
Katie G.
4 months ago

LeAnn was very helpful on the online chat.

Amandah Blackwell
Admin
4 months ago
Reply to  Katie G.

Hi, Katie. Thank you for your feedback and for being an FFCCU member.

Hamid B.
Hamid B.
4 months ago

Karen Crisler was very helpful and patient. Excellent customer service, knowledge, and experience.

Amandah Blackwell
Admin
4 months ago
Reply to  Hamid B.

Hi, Hamid. We appreciate your feedback! Thank you for being an FFCCU member.

Sandor K.
Sandor K.
4 months ago

Megan was awesome and prompt in assisting me with all my questions. Thanks Megan!!

Amandah Blackwell
Admin
4 months ago
Reply to  Sandor K.

Hi, Sandor. Thanks for your feedback and for being an FFCCU member!

Deb G.
Deb G.
4 months ago

I have relied on Karen’s knowledge and assistance several times over the years. She is terrific! She can either fix the issue or can guide you through it. She is truly a treasure!

Amandah Blackwell
Admin
4 months ago
Reply to  Deb G.

Hi, Deb. We appreciate your feedback about how Karen has helped you. Thank you for being an FFCCU member!

Veronica P.
Veronica P.
4 months ago

Karen was very thorough and helpful. Excellent experience!

Amandah Blackwell
Admin
4 months ago
Reply to  Veronica P.

Hi, Veronica. Happy New Year! Thanks for your feedback and for being an FFCCU member.

Robert A S. Jr.
Robert A S. Jr.
4 months ago

Got all the information I needed. Everything went great.

Amandah Blackwell
Admin
4 months ago

Hi, Robert. Happy New Year! Thank you for your feedback and for being an FFCCU member.

Dylan
Dylan
4 months ago

Karen did a great job helping me tonight. She was able to do everything needed and helped me with a problem that I was told in person at a branch could not be easily solved. Thank you so much for you help.

Amandah Blackwell
Admin
4 months ago
Reply to  Dylan

Hi, Dylan. Happy New Year! We’re glad Karen was able to resolve the problem you had. Thank you for being an FFCCU member.

Heather O.
Heather O.
4 months ago

Thank you Jashira! You did a great job and took less time than waiting on hold on the phone.

Amandah Blackwell
Admin
4 months ago
Reply to  Heather O.

Hi, Heather. Happy New Year! Thank you for your feedback and for being an FFCCU member.

Sandra A.
Sandra A.
4 months ago

Megan was my angel in disguise today and I am so thankful for her help in resolving my unfortunate dilemma. Kudos to Megan!

Amandah Blackwell
Admin
4 months ago
Reply to  Sandra A.

Hi, Sandra. Happy New Year! Thank you for your feedback and for being an FFCCU member.

Jack
5 months ago

Less than 5 minutes.. problem solved! I always get amazing service from FFCCU. Thank you Megan on LIVE CHAT!

Amandah Blackwell
Admin
5 months ago
Reply to  Jack

Hi, Jack. Super! Thanks for letting us know how Megan assisted you quickly and for being an FFCCU.

John
John
5 months ago

Karen was excellent in helping me!

FFCCU
Admin
5 months ago
Reply to  John

Hi, John. Thanks for letting us know and for being an FFCCU member.

Jen S.
Jen S.
5 months ago

LeAnn was very helpful with an issue I was having viewing checks online. She was very patient and helped me efficiently with everything I needed.

FFCCU
Admin
5 months ago
Reply to  Jen S.

Hi, Jen. We appreciate your feedback and are glad you received the help you needed. Thank you for being an FFCCU member!

Julie I.
Julie I.
5 months ago

LeeAnn was a great help in solving an issue. I appreciate the ability to be able to chat online for a quick response.

FFCCU
Admin
5 months ago
Reply to  Julie I.

Hi, Julie. We’re glad that LeeAnn was able to help you quickly. Thank you for being an FFCCU member.

Cherie N.
Cherie N.
5 months ago

I spoke with Jashira today, she was very knowledgeable and helpful. Thank you Jashira! 🙂

FFCCU
Admin
5 months ago
Reply to  Cherie N.

Hi, Cherie. We’re glad that Jashire was able to help you. Thank you for being an FFCCU member.

tonya
tonya
5 months ago

I spoke with Megan 12/27 and she answered my question and took care of the problem I had with my account. Great job Megan.

FFCCU
Admin
5 months ago
Reply to  tonya

Hi, Tonya. Thank you for your feedback and for being an FFCCU member.

Michael R. C.
Michael R. C.
5 months ago

Michael McNally responded to all my questions in a timely manner, kept me informed, and was very helpful throughout the mortgage loan process.

FFCCU
Admin
5 months ago
Reply to  Michael R. C.

Hi, Michael. Thank you for choosing FFCCU and allowing Mike to help you through the mortgage loan process.

Kaci G
Kaci G
5 months ago

Karen C helped me tremendously this morning! I love FFCCU!

FFCCU
Admin
5 months ago
Reply to  Kaci G

Hi, Kaci. Thanks for your feedback and for being an FFCCU member.

Chrissy D.
Chrissy D.
5 months ago

Spoke with Megan via chat this morning. Inquiring about my loan payments and how they posted to my account. I just wanted to make sure that the payments that I set up to be reoccurring were not making me delinquent. She confirmed that all was fine. I love the online chat! For timely on response and for me has always answered or resolved my issue in under 5 minutes 🙂

FFCCU
Admin
5 months ago
Reply to  Chrissy D.

Hi, Chrissy. Thank you for letting us know and for being an FFCCU member.

John
John
5 months ago

Megan did an awesome job helping me out!!

FFCCU
Admin
5 months ago
Reply to  John

Hi, John. Thank you for your feedback and for being an FFCCU member.

Laura
Laura
5 months ago

Karen did a great job and was very helpful!

FFCCU
Admin
5 months ago
Reply to  Laura

Thank you, Laura, for letting us know and for being an FFCCU member!

Julie I.
Julie I.
5 months ago

Karen C. was awesome! She provided excellent customer service to help me with my online account needs.

FFCCU
Admin
5 months ago
Reply to  Julie I.

Thank you, Julie, for your feedback and for being an FFCCU member!

Michelle S.
5 months ago

Jashira was very helpful in changing an appointment.

FFCCU
Admin
5 months ago
Reply to  Michelle S.

Excellent! Thank you, Michelle, for being an FFCCU member.

Michelle S.
5 months ago

Karen was helpful and efficient. No long waits for response in live chat.

FFCCU
Admin
5 months ago
Reply to  Michelle S.

Thanks, Michelle for your feedback and being an FFCCU member!

Scott
Scott
5 months ago

Karen was great! Helped quickly and professionally. Thank you, Karen!

FFCCU
Admin
5 months ago
Reply to  Scott

Thanks, Scott for your feedback and for being an FFCCU member!

Nick
Nick
5 months ago

Thanks for the help, Karen!

FFCCU
Admin
5 months ago
Reply to  Nick

Hi, Nick! Thank you for your comment and for being an FFCCU member.

Courtney H
Courtney H
5 months ago

Jashira was very helpful with all of my questions about applying for a personal loan!

FFCCU
Admin
5 months ago
Reply to  Courtney H

Thank you, Courtney, for letting us know! We appreciate that you’re a member of FFCCU.

Toni A.
5 months ago

Jashira answered all my questions super promptly and was very knowledgeable. I’ve been with FFCU for years (since I opened up my first account in high-school) and have never had a bad experience with anyone. Now, I live in NYC and I still REFUSE to go to what my friends call “a real bank.” Nothing beats quality customer service!

FFCCU
Admin
5 months ago
Reply to  Toni A.

Wow! Thank you, Toni, for letting us know. We hope you’re enjoying NYC and appreciate you being an FFCCU member.

JOE
JOE
6 months ago

Karen helped me out big time when I needed it. Thanks a bunch!

FFCCU
Admin
5 months ago
Reply to  JOE

Thanks, Joe! We appreciate you being an FFCCU member.

Ken S.
Ken S.
6 months ago

The agent was helpful in changing email address on my account

FFCCU
Admin
5 months ago
Reply to  Ken S.

Thanks, Ken for letting us know! We appreciate you being an FFCCU member.

Joe
Joe
6 months ago

Karen was very helpful today. Needed temporary increase in daily VISA debit amount in order to make a big purchase. She took care of it very quickly. Purchase made. She then reset account to protect it from fraudulent activity. Kudos to her for looking out for the membership.

FFCCU
Admin
5 months ago
Reply to  Joe

That’s great! Thank you, Joe, for letting us know and for being an FFCCU member.

James B.
James B.
6 months ago

Karen was absolutely great and so was the manager.

FFCCU
Admin
5 months ago
Reply to  James B.

Wonderful! Thank you, James, for being an FFCCU member.

Mark S.
Mark S.
6 months ago

Megan Scott was super helpful and responsive. I love being a member of FFCCU. 🙂 Thanks, Megan!

FFCCU
Admin
5 months ago
Reply to  Mark S.

Mark, we like having you as an FFCCU member! Thank you for your comment.

Kevin W.
Kevin W.
6 months ago

Sumintra was so so helpful. Thank you Sumintrafor being so amazing!

FFCCU
Admin
5 months ago
Reply to  Kevin W.

Awesome! Thanks, Kevin, for letting us know and being an FFCCU member.

April W.
April W.
6 months ago

Shout out to Megan for helping me with some questions and transfers. Above and beyond!

FFCCU
Admin
5 months ago
Reply to  April W.

That’s what we like to read! Thank you, April for your comment and for being an FFCCU member.

BRANDI J.
BRANDI J.
6 months ago

Sumitra is the best!

FFCCU
Admin
5 months ago
Reply to  BRANDI J.

We think so too! Thank you, Brandi, for being an FFCCU member.

Dave J.
Dave J.
6 months ago

Karen is amazing! She rocks.

FFCCU
Admin
5 months ago
Reply to  Dave J.

We think Karen’s great too! Thank you, Dave, for being an FFCCU member.

BRANDI J.
BRANDI J.
6 months ago

Karen is AMAZING. She rocks!

FFCCU
Admin
5 months ago
Reply to  BRANDI J.

Thanks, Brandi! And thank you for being an FFCCU member.

Mike
Mike
6 months ago

Karen helped me during my live chat session. She made the process quick and easy. Thanks Karen!

FFCCU
Admin
5 months ago
Reply to  Mike

Thank you, Mike, for your feedback and for being an FFCCU member!

Maurice H.
Maurice H.
6 months ago

Karen was very helpful, and addressed my problem during my live chat session.

FFCCU
Admin
5 months ago
Reply to  Maurice H.

That’s what we like to read! Thank you, Maurcie, for being an FFCCU member.

Taylor
Taylor
6 months ago

Megan was beyond helpful helping me get auto payments set up. Thank you, Megan!

FFCCU
Admin
5 months ago
Reply to  Taylor

That’s great! Thank you, Taylor, for being an FFCCU member.

LISA S.
LISA S.
6 months ago

LeeAnn was very helpful in getting me set up to receive a new debit card after mine was blocked.

FFCCU
Admin
5 months ago
Reply to  LISA S.

We’re glad LeeAnn was able to help! Thank you, Lisa, for being an FFCCU member.

KIM D.
KIM D.
6 months ago

Fast service. Greatly appreciated it. Very helpful. Was able to answer all of my questions.

FFCCU
Admin
5 months ago
Reply to  KIM D.

We appreciate you, Kim, for being an FFCCU member! Thank you for your feedback.

Heather
Heather
6 months ago

Jashira was a great help today!!

FFCCU
Admin
5 months ago
Reply to  Heather

Wonderful! Thank you, Heather, for your feedback and for being an FFCCU member.

Julia
Julia
6 months ago

Karen was so quick to answer my question and very polite! Thanks, Karen!

FFCCU
Admin
5 months ago
Reply to  Julia

Great! Thank you, Julia, for your feedback and for being an FFCCU member.

Your savings insured up to $250,000 per account. Not Federally insured.

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