Routing #: 241075726

Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments may be used for other advertising and awareness by FFCCU.
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David W.
David W.
1 year ago

Jashira was very professional and kind. Thank you!

FFCCU
Admin
1 year ago
Reply to  David W.

Thanks for being a member, David!

Anthony E M.
Anthony E M.
1 year ago

Thanks Megan. I was running through last minute pre trip items and she helped me prepare for travel including placing a notice on my credit card.

FFCCU
Admin
1 year ago
Reply to  Anthony E M.

Thanks for the Kudos, Anthony!

Georgia E.
Georgia E.
1 year ago

Jashira Diaz was awesome in helping me with my online account. She was informative and very patient when helping me get done with what I needed. She also has a beautiful personality and it was pleasant to talk to her. Thank you Jashira for your help.

FFCCU
Admin
1 year ago
Reply to  Georgia E.

That’s great to hear. Thanks for the Kudos, Georgia!

Valerie
Valerie
1 year ago

Karen C. was knowledgeable about the issue with the other service customer and was able to direct me on how to get the issue resolved. Thanks again Karen!

FFCCU
1 year ago
Reply to  Valerie

Thanks for the Kudos! Glad Karen was able to help you. 🙂

Bruce H
Bruce H
1 year ago

Lee Ann was very helpful and addressed an error promptly!

FFCCU
Admin
1 year ago
Reply to  Bruce H

Thanks for the Kudos!

Carlon
Carlon
1 year ago

LeeAnn on the Chat service was delightful. she was very patient with all of my questions and helpful in answering everything. Thanks LeeAnn.

FFCCU
Admin
1 year ago
Reply to  Carlon

Thanks for the Kudos, Carlon!

Hunter O.
Hunter O.
1 year ago

Karen helped me resolve my issue quickly and easily via online chat!

FFCCU
Admin
1 year ago
Reply to  Hunter O.

Glad to hear it! Thanks for being a member, Hunter!

Chrissy D.
Chrissy D.
1 year ago

Contacted via online chat to verify that my insurance company provided the information that was needed for my auto loan. LeeAnn answer my question in less than 2 minutes. I always have a great experience with any representative I have encountered.

FFCCU
Admin
1 year ago
Reply to  Chrissy D.

Great to hear, Chrissy! Thanks for the Kudos!

David C.
David C.
1 year ago

LeeAnn was very helpful with my question on Skip A Pay. Also, a shoutout to Jashira who was able to get me back to LeeAnn after I timed out due to my multi-tasking.

FFCCU
Admin
1 year ago
Reply to  David C.

Our Member Contact Center is always willing to help! Thanks for being a member, David!

VALENCIA L.
VALENCIA L.
1 year ago

LeeAnn IS AWESOME!!!! She was very pleasant and helpful.

FFCCU
Admin
1 year ago
Reply to  VALENCIA L.

Right!? Thanks for being a member, Valencia. You’re awesome too!

Jimmy C.
Jimmy C.
1 year ago

I had a quick question and LeeAnn was excellent. What a great organization!!!

FFCCU
Admin
1 year ago
Reply to  Jimmy C.

She is excellent! Thanks for the Kudos!

Phil P.
1 year ago

I just would like to thank Karen from the Emerald Parkway location for all the great information regarding how to understand my credit and my financial situation to strengthen my overall financial health. I also would like to give Kudos to Mrs. Abby Flores for being patient with me and helping me to get a good deal on my car loan. I really appreciate all you have done. Thank you Both.
Sincerely,
Mr. Pearson

FFCCU
Admin
1 year ago
Reply to  Phil P.

Sounds like they were a big help to you! Thanks for being such a wonderful member, Phil!

Carol
Carol
1 year ago

Leann was extremely helpful helping me figure out what some charges on my account where were the vendor name was nothing I recognized. She even went as far as to Google the vendor and helped me figure out what the charges were for and that they were in fact legit.

FFCCU
1 year ago
Reply to  Carol

Thank You for the kind words Carol and for being such a great member!

JOHN
JOHN
1 year ago

Karen was responsive and solved my issue.

FFCCU
1 year ago
Reply to  JOHN

Thanks for the Kudos John and Thanks for being a Member!

Joyce
Joyce
1 year ago

Karen was very helpful and understanding. Great service!

FFCCU
1 year ago
Reply to  Joyce

Thanks for the Kudos Joyce! We think Karen is awesome too!

Mike
Mike
1 year ago

Thanks Karen!!! Excellent customer service.

FFCCU
Admin
1 year ago
Reply to  Mike

Thanks for being a member, Mike!

Rick D
Rick D
1 year ago

I needed online assistance. Megan was able to get everything going for me. Fantastic service. Very clear, efficient. Thank you!

FFCCU
Admin
1 year ago
Reply to  Rick D

Sure thing Rick! Thanks for the Kudos!

Matthew K.
Matthew K.
1 year ago

Jashira was very helpful in getting the information I needed!

FFCCU
Admin
1 year ago
Reply to  Matthew K.

Thanks for being a member, Matthew!

Latasha McD.
Latasha McD.
1 year ago

Karen was very helpful and efficient and I really appreciated her time!

FFCCU
Admin
1 year ago
Reply to  Latasha McD.

She’s good at what she does! Thanks for the Kudos, Latasha.

Sue
Sue
1 year ago

LeeAnn was very helpful in answering my questions quickly. Saved me a phone call!

FFCCU
Admin
1 year ago
Reply to  Sue

Our live chat is pretty useful! Thanks for the Kudos!

Ryan M.
Ryan M.
1 year ago

Megan was able to help me with my transaction issue. great chat feature with avoiding phone calls. FFCCU rocks. Go Tribe!

FFCCU
Admin
1 year ago
Reply to  Ryan M.

Thanks, Ryan. Go Tribe indeed!

Jimmy C.
Jimmy C.
1 year ago

Megan was spectacular on the Online Chat to help me with an issue I was having. She is a model for what customer service should be! I’d give her 10 stars anyday…

Thanks Megan!

FFCCU
Admin
1 year ago
Reply to  Jimmy C.

Awesome, Jimmy! Thanks for the Kudos!

rosemary
rosemary
1 year ago

Thanks again, LeeaAnn for all your help with my son’s problems.

FFCCU
Admin
1 year ago
Reply to  rosemary

Thanks for the Kudos, Rosemary!

Douglas F.
Douglas F.
1 year ago

Thanks to LeeAnn for the help in replacing my debit card.

FFCCU
Admin
1 year ago
Reply to  Douglas F.

Thanks for the Kudos, Douglas!

Julie S
Julie S
1 year ago

Thanks to Karen for helping me solve a mystery!! 😉

FFCCU
Admin
1 year ago
Reply to  Julie S

She’s good at that! Thanks for the Kudos!

Brian J.
Brian J.
1 year ago

Karen was great and helped me out a lot!

FFCCU
Admin
1 year ago
Reply to  Brian J.

That’s great! Thanks for being a member, Brian!

C K.
C K.
1 year ago

Megan was awesome. Lighting fast service! WOO HOO!!!

FFCCU
Admin
1 year ago
Reply to  C K.

Thanks for the Kudos!

William F G.
William F G.
1 year ago

Megan was helpful, professional and fast

FFCCU
Admin
1 year ago
Reply to  William F G.

Thanks for the Kudos, William!

Ryan M.
Ryan M.
1 year ago

Jashira was very helpful with all the questions that I had. Great employee.

FFCCU
Admin
1 year ago
Reply to  Ryan M.

Thanks for being a member, Ryan!

Philip Y.
Philip Y.
1 year ago

Megan was very helpful in figuring out why I couldn’t make an online purchase.

FFCCU
Admin
1 year ago
Reply to  Philip Y.

Thanks for the Kudos, Philip!

Jennylee G.
Jennylee G.
1 year ago

Megan in the chat window has been very helpful. She answered all of my questions and helped me get an application submitted for a refinance of a vehicle I have. She was very patient and this is why I continue being a part of this wonderful credit union. Thank you.

FFCCU
Admin
1 year ago
Reply to  Jennylee G.

We’re glad to hear she could help you out like that. Thanks for being a member, Jennylee!

Rebecca
Rebecca
1 year ago

Megan is absoultey wonderful, she answered all my questions and gave me some great advice!

FFCCU
Admin
1 year ago
Reply to  Rebecca

Thanks for the Kudos, Rebecca!

Elizabeth
Elizabeth
1 year ago

Megan was extremely helpful and polite. She resolved my issue very quickly. Great customer service.

FFCCU
Admin
1 year ago
Reply to  Elizabeth

We’re always happy to help! Thanks for the Kudos!

Richard T.
Richard T.
1 year ago

Sumintra was extremely helpful and did a wonderful job assisting me. Thanks again

FFCCU
Admin
1 year ago
Reply to  Richard T.

Thanks for the Kudos, Richard!

Stephanie J.
Stephanie J.
1 year ago

Jahsira was very knowledgeable and the information that I received was very helpful.

FFCCU
Admin
1 year ago
Reply to  Stephanie J.

Thanks for being a member, Stephanie!

Erin C.
Erin C.
1 year ago

I spoke with Karen today and she was so very helpful! I loved the easy Live Chat option too! Thanks so much, Karen, for the tips, information, and kindness!

FFCCU
Admin
1 year ago
Reply to  Erin C.

Awesome to hear, Erin! Thanks for being a member.

Eddie J H.
Eddie J H.
1 year ago

Karen was very helpful in my chat session. I had a question concerning my loan application and she was gave me the information I was looking for.

FFCCU
Admin
1 year ago
Reply to  Eddie J H.

Thanks for the Kudos, Eddie!

Mandy N.
Mandy N.
1 year ago

Jashira was awesome, quick,to the point and super helpful. thank you!!! I will always be banking with FFCU!

FFCCU
Admin
1 year ago
Reply to  Mandy N.

We’re happy to have you with us, Mandy!

Stephanie
Stephanie
1 year ago

Sumintra Singh is outstanding! Helped us every step of the way!!!! So glad to have her at the North Ridgeville branch. Friendly helpful and courteous. Sumintra you rock. Thank you!

FFCCU
Admin
1 year ago
Reply to  Stephanie

Awesome, thanks for the Kudos!

Theresa T.
Theresa T.
1 year ago

Thanks to Jashira and LeeAnn for prompt action helpful and professional took care of my problem A.S.A.P
Thank you both from the bottom of my heart.

FFCCU
Admin
1 year ago
Reply to  Theresa T.

Thank you for the Kudos, Theresa! We’re happy they could help you out like that.

David R.
David R.
1 year ago

Many thanks to Sumintra at the North Ridgeville office. Helpful, professional and prompt response to email and calls. Thank you again!

FFCCU
Admin
1 year ago
Reply to  David R.

And thank you for being a member!

Cherie N.
Cherie N.
1 year ago

I had the pleasure of speaking through IM with Karen and Megan on different occasions. Both ladies where very knowledgeable, helpful, and patient with me. They made the process go smooth and answered all my question in a timely manner.

FFCCU
Admin
1 year ago
Reply to  Cherie N.

We’re happy they were able to help you out, Cherie! Thanks for the Kudos!

Troy H.
Troy H.
1 year ago

We love FFCCU everyone is so helpful, I went to transfer money from our savings to checking and accidently sent it to my credit card, with no balance due and after a quick message via mobile app the transaction was cancelled

FFCCU
Admin
1 year ago
Reply to  Troy H.

We’re always happy to help, Troy! Thanks for being a member!

Reed R
Reed R
1 year ago

Sue Whitt recently helped me with an auto loan. She stayed late on Saturday and got all the paperwork and information auto dealer needed. She made the process seamless. She should be recognized for the great customer service.

FFCCU
Admin
1 year ago
Reply to  Reed R

That’s awesome that she went the extra mile for you. I’ll send this comment to her manager so she gets proper recognition. Thanks for being a member, Reed!

Sharon V.
Sharon V.
1 year ago

Lets hear it for Jashira! She was more than helpful, kind and considerate. Any and all questions were answered in a timely manner! Thanks so much.

FFCCU
Admin
1 year ago
Reply to  Sharon V.

Great to hear, thanks Sharon!

Curtis M.
Curtis M.
1 year ago

Karen did a wonderful job helping me with all my questions, awesome lady….

FFCCU
Admin
1 year ago
Reply to  Curtis M.

She sure is, thanks Curtis!

tom w.
tom w.
1 year ago

Alishea handled my chat question very efficiently. Thank you for the quick response

FFCCU
Admin
1 year ago
Reply to  tom w.

Thanks for being a member, Tom!

Diane C
Diane C
1 year ago

Hello- I just wanted you all to know that I absolutely love how user friendly the website and how friendly the live chat rep was…Her name was Pamela…Good job FFCU keep up the good work….Diane C.

FFCCU
Admin
1 year ago
Reply to  Diane C

Thanks, Diane that means a lot!

V. Short
1 year ago

Megan in Live Chat is very thorough and helpful. She went above and beyond to try to assist me with a situation I have never encountered. I love the fact that she took the time to read and understand the information I was relaying to her, which is not always done during live chats. She’s also very pleasant to chat with! Thank you, Megan!

FFCCU
Admin
1 year ago
Reply to  V. Short

That’s great that she was able to help you out! Thanks for being a member, V!

Sharon V.
Sharon V.
1 year ago

Love Live Chat.
I just got off the line with Alishea and she is such a peach. She was more than willing to answer all of my questions and explain everything to me on how things can and do happen with automatic payments. She is one of the reasons I keep my account with Firefighters Community Credit Union. Thanks for such great customer service with Alishea on your team. Sincerely Sharon

FFCCU
Admin
1 year ago
Reply to  Sharon V.

We’re happy to hear she could help you out like that, Sharon. Thanks for being a member!

Your savings insured up to $250,000 per account. Not Federally insured.

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