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Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments will post no later than the next business day.

1225
Tell Us About Your Experience With FFCCU!

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David Worley
Guest
David Worley

Jashira was very professional and kind. Thank you!

Anthony E Missig
Guest
Anthony E Missig

Thanks Megan. I was running through last minute pre trip items and she helped me prepare for travel including placing a notice on my credit card.

Georgia Eason
Guest
Georgia Eason

Jashira Diaz was awesome in helping me with my online account. She was informative and very patient when helping me get done with what I needed. She also has a beautiful personality and it was pleasant to talk to her. Thank you Jashira for your help.

Valerie
Guest
Valerie

Karen C. was knowledgeable about the issue with the other service customer and was able to direct me on how to get the issue resolved. Thanks again Karen!

Bruce H
Guest
Bruce H

Lee Ann was very helpful and addressed an error promptly!

Carlon
Guest
Carlon

LeeAnn on the Chat service was delightful. she was very patient with all of my questions and helpful in answering everything. Thanks LeeAnn.

Hunter Overstreet
Guest
Hunter Overstreet

Karen helped me resolve my issue quickly and easily via online chat!

Chrissy Doctor
Guest
Chrissy Doctor

Contacted via online chat to verify that my insurance company provided the information that was needed for my auto loan. LeeAnn answer my question in less than 2 minutes. I always have a great experience with any representative I have encountered.

David Caldwell
Guest
David Caldwell

LeeAnn was very helpful with my question on Skip A Pay. Also, a shoutout to Jashira who was able to get me back to LeeAnn after I timed out due to my multi-tasking.

VALENCIA LEWIS
Guest
VALENCIA LEWIS

LeeAnn IS AWESOME!!!! She was very pleasant and helpful.

Jimmy Cilenti
Guest
Jimmy Cilenti

I had a quick question and LeeAnn was excellent. What a great organization!!!

Phil Pearson
Guest
Phil Pearson

I just would like to thank Karen from the Emerald Parkway location for all the great information regarding how to understand my credit and my financial situation to strengthen my overall financial health. I also would like to give Kudos to Mrs. Abby Flores for being patient with me and helping me to get a good deal on my car loan. I really appreciate all you have done. Thank you Both.
Sincerely,
Mr. Pearson

Carol
Guest
Carol

Leann was extremely helpful helping me figure out what some charges on my account where were the vendor name was nothing I recognized. She even went as far as to Google the vendor and helped me figure out what the charges were for and that they were in fact legit.

JOHN
Guest
JOHN

Karen was responsive and solved my issue.

Joyce
Guest
Joyce

Karen was very helpful and understanding. Great service!

Mike
Guest
Mike

Thanks Karen!!! Excellent customer service.

Rick D
Guest
Rick D

I needed online assistance. Megan was able to get everything going for me. Fantastic service. Very clear, efficient. Thank you!

Matthew Kerr
Guest
Matthew Kerr

Jashira was very helpful in getting the information I needed!

Latasha McDowell
Guest
Latasha McDowell

Karen was very helpful and efficient and I really appreciated her time!

Sue
Guest
Sue

LeeAnn was very helpful in answering my questions quickly. Saved me a phone call!

Ryan Murar
Guest
Ryan Murar

Megan was able to help me with my transaction issue. great chat feature with avoiding phone calls. FFCCU rocks. Go Tribe!

Jimmy Cilenti
Guest
Jimmy Cilenti

Megan was spectacular on the Online Chat to help me with an issue I was having. She is a model for what customer service should be! I’d give her 10 stars anyday…

Thanks Megan!

rosemary
Guest
rosemary

Thanks again, LeeaAnn for all your help with my son’s problems.

Douglas Freeman
Guest
Douglas Freeman

Thanks to LeeAnn for the help in replacing my debit card.

Julie S
Guest
Julie S

Thanks to Karen for helping me solve a mystery!! 😉

Brian Johnson
Guest
Brian Johnson

Karen was great and helped me out a lot!

C Knapp
Guest
C Knapp

Megan was awesome. Lighting fast service! WOO HOO!!!

William F Gross
Guest
William F Gross

Megan was helpful, professional and fast

Ryan Murar
Guest
Ryan Murar

Jashira was very helpful with all the questions that I had. Great employee.

Philip Yenyo
Guest
Philip Yenyo

Megan was very helpful in figuring out why I couldn’t make an online purchase.

Jennylee Gandarilla
Guest
Jennylee Gandarilla

Megan in the chat window has been very helpful. She answered all of my questions and helped me get an application submitted for a refinance of a vehicle I have. She was very patient and this is why I continue being a part of this wonderful credit union. Thank you.

Rebecca
Guest
Rebecca

Megan is absoultey wonderful, she answered all my questions and gave me some great advice!

Elizabeth
Guest
Elizabeth

Megan was extremely helpful and polite. She resolved my issue very quickly. Great customer service.

Richard Thompson
Guest
Richard Thompson

Sumintra was extremely helpful and did a wonderful job assisting me. Thanks again

Stephanie Jackson
Guest
Stephanie Jackson

Jahsira was very knowledgeable and the information that I received was very helpful.

Erin Calvey
Guest
Erin Calvey

I spoke with Karen today and she was so very helpful! I loved the easy Live Chat option too! Thanks so much, Karen, for the tips, information, and kindness!

Eddie J Harm
Guest
Eddie J Harm

Karen was very helpful in my chat session. I had a question concerning my loan application and she was gave me the information I was looking for.

Mandy Novak
Guest
Mandy Novak

Jashira was awesome, quick,to the point and super helpful. thank you!!! I will always be banking with FFCU!

Stephanie
Guest
Stephanie

Sumintra Singh is outstanding! Helped us every step of the way!!!! So glad to have her at the North Ridgeville branch. Friendly helpful and courteous. Sumintra you rock. Thank you!

Theresa Thurmond
Guest
Theresa Thurmond

Thanks to Jashira and LeeAnn for prompt action helpful and professional took care of my problem A.S.A.P
Thank you both from the bottom of my heart.

David Richmond
Guest
David Richmond

Many thanks to Sumintra at the North Ridgeville office. Helpful, professional and prompt response to email and calls. Thank you again!

Cherie Norris
Guest
Cherie Norris

I had the pleasure of speaking through IM with Karen and Megan on different occasions. Both ladies where very knowledgeable, helpful, and patient with me. They made the process go smooth and answered all my question in a timely manner.

Troy Hrdlicka
Guest
Troy Hrdlicka

We love FFCCU everyone is so helpful, I went to transfer money from our savings to checking and accidently sent it to my credit card, with no balance due and after a quick message via mobile app the transaction was cancelled

Reed R
Guest
Reed R

Sue Whitt recently helped me with an auto loan. She stayed late on Saturday and got all the paperwork and information auto dealer needed. She made the process seamless. She should be recognized for the great customer service.

Sharon Vaughn
Guest
Sharon Vaughn

Lets hear it for Jashira! She was more than helpful, kind and considerate. Any and all questions were answered in a timely manner! Thanks so much.

Curtis Meredith
Guest
Curtis Meredith

Karen did a wonderful job helping me with all my questions, awesome lady….

tom wright
Guest
tom wright

Alishea handled my chat question very efficiently. Thank you for the quick response

Diane C
Guest
Diane C

Hello- I just wanted you all to know that I absolutely love how user friendly the website and how friendly the live chat rep was…Her name was Pamela…Good job FFCU keep up the good work….Diane C.

V. Short
Guest
V. Short

Megan in Live Chat is very thorough and helpful. She went above and beyond to try to assist me with a situation I have never encountered. I love the fact that she took the time to read and understand the information I was relaying to her, which is not always done during live chats. She’s also very pleasant to chat with! Thank you, Megan!

Sharon Vaughn
Guest
Sharon Vaughn

Love Live Chat.
I just got off the line with Alishea and she is such a peach. She was more than willing to answer all of my questions and explain everything to me on how things can and do happen with automatic payments. She is one of the reasons I keep my account with Firefighters Community Credit Union. Thanks for such great customer service with Alishea on your team. Sincerely Sharon

Your savings insured up to $250,000 per account. Not Federally insured.

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