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Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments may be used for other advertising and awareness by FFCCU.

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Tell Us About Your Experience With FFCCU!

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Kevin Gibson
Guest
Kevin Gibson

Karen Crisler did a good job sticking with my chat and going an extra step to correct a loan application. Thank you!

Kim
Guest
Kim

Megan very helpful answering my questions thru live chat

Brian
Guest
Brian

Megan Scott was very helpful. I just recently became a member, so I had a ton of questions. She was able to answer all of my questions. If I ever need help again, I plan to reach out to her directly.

Tess
Guest
Tess

Sumintra was incredibly helpful, easy to talk to and exemplified excellent customer service going above and beyond her duties.

Kim
Guest
Kim

Jashira was very responsive and provided reassurance regarding the direct deposit issues this morning. Great customer service from FFCCU as always 🙂

Carla
Guest
Carla

Karen Crisler was amazing and very helpful, I appreciate her professionalism.

Junietta Frederick
Guest
Junietta Frederick

I would like to thank Karen Crisler for her help today very nice to talk with her thank you again

Mary
Guest
Mary

LeeAnn was great help with accessing my account today. Thank you LeeAnn!

Tricia
Guest
Tricia

LeAnne was very helpful on the chat today. Thanks again!

Benjamin Chin
Guest
Benjamin Chin

After having an issue with my debit card, Megan was amazing and fixed everything really quickly AND gave me tips and suggestions on how to get even more out of my accounts with FFCCU. Thank you Megan!

Cindy Six
Guest
Cindy Six

Dick and I would like to acknowledge the wonderful service provided to us by Beth Meyer. We applied for a loan to purchase an automobile and she continually went out of her way to support our endeavor. We had issues with the dealership and Beth continually went to bat for us to guarantee we received the best service possible. Beth’s professionalism and sincere care for us as longtime customers was truly evident every time we talked with her. It was not an easy fix, but Beth’s persistence was much appreciated by the both of us. It truly was a pleasure to work with Beth Meyer. She is indeed an asset to the Fire Fighters Community Credit Union!

Nicole McCorvey
Guest
Nicole McCorvey

Megan is awesome!!!!

Kevin
Guest
Kevin

Megan was very knowledgeable and helpful!

Chad Hudock
Guest
Chad Hudock

Megan saved your Credit Union 3 customers by taking time online to help clear up all of my problems with my account. Thank you.

Judy
Guest
Judy

I enjoyed chatting with my representative hopefully you will be able to help me further.

Colleen
Guest
Colleen

Jashira helped me quickly and efficiently! Thank you so much

Matt
Guest
Matt

Karen was very quick and helpful.

Damein D Cook
Guest
Damein D Cook

She was awesome.

Eneida Hartman
Guest
Eneida Hartman

Lee Ann helped me log on. I had not logged on for awhile. She was a joy to work with!

Todd
Guest
Todd

Megan was quick and very helpful. Thanks very much

Karen
Guest
Karen

Megan was able to help me log into my mobile app after it was ‘frozen’ suspended. She was very professional and I appreciate all the security questions to keep my information secured. Thank you Megan for your help this morning.

Elizabeth
Guest
Elizabeth

Alishea was super helpful today!!! I had a question and she answered it quickly!!

Rachel
Guest
Rachel

Aisha was very helpful today in my live chat conversation. I’ve moved and had some questions about access to ATM’s and ordering checks. She was able to answer all of my questions quickly and accurately. I didn’t have long wait times during the chat and seemed very attentive to our conversation.

Rob Johnson
Guest
Rob Johnson

I was at the Emerald Parkway location on Monday and happened to get the same teller as my previous visit: Aaliyah.

I’ve never had bad service at FFCCU, but Aaliyah stood out for me as being not only professional and efficient, but also very personable.

Even though I presented her both times with some goofy problem I had, she was very friendly in helping me out. Yes, that’s it exactly: I felt like she was a friend who was helping me out.

To find out her name and how to leave this comment, I politely interrupted Kim, who was all smiles and went out of her way, so now I am mentioning her, too!
I figured I better leave that FFCCU before I had to comment on the whole staff! Anyway, nice job all the way around.

Kyle
Guest
Kyle

I had a few things I did not understand going on with my account so I contacted online support and spoke with Megan. Megan not only fixed the issues but helped me to enroll in overdraft protection and explained how all of it worked (which had never been explained to me before). Thanks Megan!

Chrissy
Guest
Chrissy

I had a couple of questions about getting a new auto loan. Wanted to make the purchase as painless and smooth as possible. Megan was able to answer all of the questions that I had. Encouraged me to go and apply for the loan now and the amount and type of vehicle could be changed. Time to go car shopping!

Beck K
Guest
Beck K

Jashira was very helpful today!! She went above and beyond to make sure I got what I needed and was taken care of.

Joe LaNasa
Guest
Joe LaNasa

Was having trouble with the App and my password. Karen let me know it wasn’t me. It is the app, she then got me set up with my new password. THANKS!

Rachel Thompson
Guest
Rachel Thompson

Had an issue with a merchant and Karen was very helpful. Great customer service.

Ron Beatty
Guest
Ron Beatty

I needed a new password and talked to Karen, she was very helpful. Thank you!

Anita
Guest
Anita

I spoke to Karen today. She was so very kind and helpful. I was having trouble reading my statement and she helped me through it. Thank you Karen!

Marina
Guest
Marina

Karen was beyond amazing! I am out of the country at the moment and I was unable to make a call to verify an issue. She did it on my behalf! I’m very grateful I had her as my agent. Very efficient too! I expected to be up all night trying to resolve my issue but it was fixed really quick – thanks to her!

David Hartwell
Guest
David Hartwell

LeeAnn was very helpful in answering my questions. She was able to get me back up and running on the website. Unfortunately, Android updated to ver. 9 and it is causing an issue with the mobile app. Curse you Android. Ha.

Love this credit union.

Kathleen McComb
Guest
Kathleen McComb

Megan did a great job helping me online today! Thank you!

Ingrid
Guest
Ingrid

Alishea was very helpful today! Thank you!

Keri Berardinelli
Guest
Keri Berardinelli

LeeAnn helped me out today. She was so courteous and helpful. Thank you!

Alise Stawicki
Guest
Alise Stawicki

LeeAnn helped me with my 12 month certificate questions today. She was very efficient and helpful!

Patricia Douglas
Guest
Patricia Douglas

I had Karen in my chat box. She was very helpful to me and very fast response. Thank You again Karen

Mandie McCarthy
Guest
Mandie McCarthy

LeeAnn was very wonderful today in helping to rectify an issue with our sons account who is in college. Thank you to LeeAnn!

Cindy L Irish
Guest
Cindy L Irish

Had a question about a loan I was applying for and Karen figured it out for me.

Jannan Klingshirn
Guest
Jannan Klingshirn

I needed assistance with my username, Karen assisted me with this issue, and it was taken care of immediately. She also shared some new services available. Thank you so much!

Alise Stawicki
Guest
Alise Stawicki

Alishea did an awesome job helping me! My issue was solved very quickly and without any problems.

AmyO
Guest
AmyO

I was not able to make a principal payment on a loan using the online system, but LeAnn could do it for me via Live Chat. And, that is SWEET! Thank you!

Robert Crowe
Guest
Robert Crowe

The on-line chat assistance is top notch, Thanks.

Karen Steiner
Guest
Karen Steiner

I don’t have a million bucks..but everytime I have to do anything with FFCU they make me feel like I do. Can’t thank everyone enough.

Sandra Renee Jackson
Guest
Sandra Renee Jackson

Shout out to LeeAnn. She handled my situation very professionally. I am pleased!

Kathleen R Jones
Guest
Kathleen R Jones

Karen was very helpful. I have been trying to find a bank or credit union that had an account for teens. I have been unsuccessful until a friend told me about the FFCCU Ignite Account. I chatted with Karen and she answered every one of my questions and I was very satisfied. She is like my “Own Personal Banker” and hopefully I will be able to open an account with your credit union.

Carol Tyler
Guest
Carol Tyler

Love the chat service – quick and efficient.

Lisa
Guest
Lisa

Karen was very friendly and helped ease my mind about my cards being stolen in Europe. She was able to cancel the cards promptly and offer me assistance in other ways that I inquired about. She is knowledgeable and does her job well. She also appreciated my sense of humor!

Claire Gauntner
Guest
Claire Gauntner

Megan was really helpful and fast. Thanks. Love the chat service at FFCCU!

Your savings insured up to $250,000 per account. Not Federally insured.

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