Routing #: 241075726

Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments will post no later than the next business day.

1189
Tell Us About Your Experience With FFCCU!

avatar
645 Comment threads
544 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
411 Comment authors
FFCCUCarlonHunter OverstreetChrissy DoctorDavid Caldwell Recent comment authors
  Subscribe  
Notify of
drew
Guest
drew

I needed info on my membership status and mortgage information and Karen was awesome!

Megan D.
Guest
Megan D.

Megan was wonderful – she helped me set up one-time online bill pay…makes what I need to do easier! Thank you, Megan!

Susan Daugherty
Guest
Susan Daugherty

Very friendly, knowledgeable and efficient agent, assisted me with finding my debit card and resetting the PIN. Thanks, Megan!

Janet Vavro
Guest
Janet Vavro

Thanks to Alishea for the information! She was courteous and helpful!

Michael Gorman
Guest
Michael Gorman

Hello, I just had a great online chat with Megan. She gave me some good info and set me up with an appointment for a Dare to Compare Account Review.

Doyle Garrett
Guest
Doyle Garrett

My thanks to LeeAnn who helped me via LiveChat. Quick response, helpful and got me exactly the information I needed. Thank you.

Treasa
Guest
Treasa

Just got payoff on a loan for today and it was very simple and very easy!! No waiting in lines or on hold on the phone or transferred from one place to another. Thank you Karen!

Janet
Guest
Janet

Brianna was wonderful and completed my task quickly. Thank you!!

Dakota Rock
Guest
Dakota Rock

Karen was much help with ordering me a new card, however I was disappointed to hear the cards retained the same old black design ):

Ronald Uda Gibbs, Sr.
Guest
Ronald Uda Gibbs, Sr.

Prompt and friendly service! Really helped me today with payment information for my credit card.

Terry
Guest
Terry

This morning I had the pleasure of Live Chat with Megan. She was very pleasant and helpful. She made me feel valued because she took the time to fully inform me of everything that would be necessary in my loan payoff process and receiving my title. Very pleasant experience! Well done Megan!

Gigi
Guest
Gigi

I love and use the Live Chat feature often. I have never been disappointed with the service I’ve received through that. Today, Megan not only answered my initial questions, but took the extra time to verify that information was correct and clarify next steps.

Alfred
Guest
Alfred

Great! Prompt and efficient.

Charles Cunningham Jr
Guest
Charles Cunningham Jr

I chatted with Megan and she was amazing. She took care of me in no time and gave me all the info that I needed

Danielle Mosley
Guest
Danielle Mosley

I had a chat with Alishea this afternoon. I requested a new debit card since my chip is no longer working. She verified my information, which made me feel comfortable and I have a new card on the way. Quick and easy. Thank you!

Alan Sebor
Guest
Alan Sebor

Chatted with Karen this morning, regarding my account and auto deposits. All was handled in a professional manner and very quickly, along with a new ATM card. Thanks to Karen, a true professional!

David Hartwell
Guest
David Hartwell

Spoke with Alishea this morning for assistance on adding e-alerts to my accounts. She was very helpful. I cannot say enough about the individuals I have worked with. Especially when my card number was stolen. I am glad I switched to this bank.

Carol Tyler
Guest
Carol Tyler

Received excellent help with an address problem on our accounts. Many thanks to Karen.

Lisa S
Guest
Lisa S

Brenda and Carol took care of me and handled my auto loan and account opening swiftly and efficiently!! I dread doing anything at banks because it always takes so long and they made it so easy and were so friendly and helpful! I really appreciate their help and timely responses!!

Michele K
Guest
Michele K

Got help quickly to reissue a debit card that was cracked and the magnetic strip not working at times. LeeAnn took great care of me by ordering me another. Thank you LeeAnn. I appreciated the help 😉

Sabrina Cali
Guest
Sabrina Cali

Thank you LeeAnn for your help with my kids accounts, it was fast and she was great! Thanks again for having great employees who care.

Toni
Guest
Toni

Breanna rocks! She assisted me with setting up my online banking account today. I was holding on the phone for assistance, but this way was much faster and quite easy.

Owen
Guest
Owen

LeeAnn made setting up my online banking account quick and easy via the live chat service. Thank you!

James
Guest
James

LeeAnn was very helpful and was determined to help and find my answers I needed.

Cheryl Derai
Guest
Cheryl Derai

Had an issue with my new checking account over the Christmas weekend and was assisted by LeeAnn via live chat. Wasn’t expecting much to come of it, but was happily surprised! Not only did Lee Ann provide useful background information, she offered a solution that will make banking significantly easier & more convenient for me going forward.

Oren Hargrove
Guest
Oren Hargrove

I had a great experience with Karen today. Not only did she assist me with my questions about my loan application, but she also helped set up a Christmas fund for next year. And she changed how my pay was being direct deposited into my account so that it was more efficient.

Susan Lautner
Guest
Susan Lautner

Karen was incredibly helpful with getting my login info for first time online banking. The Online Chat was very simple and quick! Thanks, Karen!!

Dave Hooker
Guest
Dave Hooker

Breanna made it easy to update some account information and quickly got me on my way. Thank you!

Jordan Campbell
Guest
Jordan Campbell

Shout out to Breanna she was amazing with helping me open another account…she answered all my questions and made sure I understood everything she truly deserves a raise if she hasn’t had one already!!!! Thanks again!!!!!

Janet Vance
Guest
Janet Vance

I reached out to Karen about my application.. seems it didnt process very well.. Karen was fantastic at helping me.. I wish more people were as caring as she was.. Thank You Karen!!!!

Tynisa Taylor
Guest
Tynisa Taylor

LeeAnn was absolutely amazing this morning! She helped with a balance inquiry and opened a new account for me!!!! Her kindness and patience is very much appreciated. Have a very Merry Christmas!

Cella
Guest
Cella

Megan helped me with something I thought I’d have to come into the branch to accomplish. She was helpful, efficient, and kind. Her professionalism translated in the chat room. Thank you!

Thao Mai Thi Tran
Guest
Thao Mai Thi Tran

Shout out to LeeAnn. Thanks for helping me answer my questions and providing the information that I need.

Bre
Guest
Bre

Breanna was amazing and extremely helpful in answering my questions!

Patrick
Guest
Patrick

Breanna was the bomb! She helped me and even gave me a courtesy refund of a fee. Give her a raise!

Dawn Reed
Guest
Dawn Reed

LeeAnn was fantastic and tried to answer all my questions and the ones she could not help me with she connected me to the proper person

Joe
Guest
Joe

Shoutout to LeAnn helped me out greatly and took care of my issues in no time at all! Great chat feature

Denny Johnson
Guest
Denny Johnson

Kudo’s to Sumintra Singh! Her smile is genuine her greeting is personal and she is quick to assist with anything. On our last visit she noticed it was my birthday and gave me a warm “Happy Birthday”. She makes our large credit union business seem like a local mom & pop operation. Thank You Sumintra!

michael Aumock
Guest
michael Aumock

The online chat was quick fast amazing, she was great thank you.

FranklynFranklyn
Guest
FranklynFranklyn

The associate was able to rectify my problem.

FranklynFranklyn
Guest
FranklynFranklyn

The conversation was very informative and helpful.

Brenda Pursley
Guest
Brenda Pursley

You are so good. Once I get the updated info I need I will update this!

T Martin
Guest
T Martin

Aleshia was awesome and thorough!

Guest
Guest
Guest

Breanna did an awesome job, and was very confident with the service she provided!

Gabby
Guest
Gabby

LeeAnn was a TREMENDOUS help! Something I’ve been working on resolving for 5-6 months; she walked me thru in 5-6 minutes and I couldn’t be more appreciative. Thank you so much for your patience and assistance !!!!!

Linda Shank
Guest
Linda Shank

I “chatted” with Megan this morning and she was great! Very thorough in researching my issue and providing feedback as to what the problem is and when it will be resolved. Thanks for great service Megan!!

Aimee Fuller
Guest
Aimee Fuller

Thank you Breanna for all your help! Got me all set to pay off my car loan and all in a matter of minutes!

Olivia
Guest
Olivia

Alishea was was wonderful, she answered all my questions and was so helpful!

Marina
Guest
Marina

Karen was fantastic! Fixed my issue and was kind enough to refund a fee (that was even my own mistake). 🙂

Marlena Pate
Guest
Marlena Pate

Karen was great to work with and resolved my issue. Very helpful

Your savings insured up to $250,000 per account. Not Federally insured.

Firefighters Community Credit Union (FFCCU) is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 216.621.4644. All products and services available on this website are available at all FFCCU branches.

Update Your Browser:
Enjoy a more complete browsing experience on this and other Web sites by updating your browser now!