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Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments will post no later than the next business day.

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Tell Us About Your Experience With FFCCU!

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Valencia L.
Guest
Valencia L.

Great experience chatting with Megan today. I went into the branch and although it was done in a pleasant manner I was dismissed. Megan made sure that my questions were answered and that process was completed prior to ending the chat. I appreciate her assistance. MEGAN you ROCK!!!

Ashley
Guest
Ashley

Kudos to Breanna for helping resolve my questions fast! Thanks so much for the assistance.

Valencia Lewis
Guest
Valencia Lewis

KAREN IS AWESOME!! Thank you for your assistance.

Jordan
Guest
Jordan

Kudos to Megan! She was super helpful and patient with all my questions and truly helped me understand everything I wanted to know! It was by far the best customer service experience I’ve had with any company!

Linda
Guest
Linda

Kudos to Megan for the help today answering a few quick questions.

Erin
Guest
Erin

Kudos to LeeAnn! I was having issues with logging in online and she found the issue and corrected it!

George Balasko
Guest
George Balasko

Kudos to Megan. I had a quick question and she had a quick and thorough answer.

T Martin
Guest
T Martin

LeeAnn was thorough and quick. I enjoyed our helpful chat!

Rodney Prince
Guest
Rodney Prince

Kudos to Megan. She was very helpful and patient with me trying to get on line.

Jennifer L Krejsa
Guest
Jennifer L Krejsa

Karen quickly helped me with my question via chat. I love having the option of using online chat.

Mike Monahan
Guest
Mike Monahan

Karen was great. She took care of our issue quickly!!!

Chris
Guest
Chris

Props to Leanne for sending ya boy in the right direction.

Ryan Jones
Guest
Ryan Jones

A great big shout out to Megan! She was so incredibly helpful! One of the best customer service reps I have ever had the pleasure of speaking to. On a scale of 1-5, I would give her an irrefutable 10. This woman deserves a promotion.

Linda Shank
Guest
Linda Shank

A Shout Out to Breanna! I just worked with Breanna via online chat and she was AWESOME! Very polite and was able to assist me with my questions. Thank you for great service!

GINGER ROSE
Guest
GINGER ROSE

SHOUT OUT TO KAREN ON LIVE CHAT!!
A BEING SO PATIENT WITH MY MAD CONFUSION AND WAS UBER NICE. SERIOUSLY, THANK YOU.
ACCOUNT MEMBER SINCE 1995
FOR A REASON!!SHOUT OUT TO DUDE HELPING ME OVER THE PHONE.
5 STAR CUSTOMER SERVICE!

Ashley Campbell
Guest
Ashley Campbell

Shoutout to Karen for helping me get into my account. She was very quick and efficient.

Russ J.
Guest
Russ J.

Breanna was very knowledgeable and helpful..That’s why I have been a member for 38 years..Great people..

K Ryder
Guest
K Ryder

I have been a member of a “big name” bank for 10 years until some recent issues with account security. I joined FFCCU less than 2 months ago and feel more comfortable already than I did in 10 years elsewhere. Just utilized live chat to order checks as I was having IT issues doing so through my dash board. Breanna was very helpful and her friendliness came across through the conversation. Very pleased with my switch to FFCCU!

Georgette Cleaves
Guest
Georgette Cleaves

I had an issue with alerts not coming through to my new phone/carrier – Karen was extremely helpful and patient. She quickly determined the problem and fixed everything – I tried to do it myself, but I was unsuccessful. I am very thankful and appreciative for her. Thank you so much!

Debra
Guest
Debra

Megan was very helpful and patient (definition: able to accept or tolerate delays, problems, or suffering without becoming annoyed or anxious) after I created some confusion during our chat session. Solved the issue for which I am very grateful and happy.

Jessica Kaminskie
Guest
Jessica Kaminskie

LeeAnn was very courteous and helpful on the online chat!

mo martin
Guest
mo martin

Karen was very helpful and solved my online banking problems super fast! thank you!!!!!:)

Georgette Cleaves
Guest
Georgette Cleaves

Pamela was very helpful and knowledgeable!

Anonymous D
Guest
Anonymous D

FSR Beverly was extremely helpful! Within a few minutes, she not only found the root of the issue but also fixed it. On top of that, she clarified all the “fine print” and common oversights.

Kyle
Guest
Kyle

Would like to give a shout out to Pamela! My account had been frozen (more than likely a user error on my part) and she was fast, efficient, and pleasant to work with to give me access again to my online account. People like Pamela are what keep my wife and I loyal to FireFighters. Thank you Pamela!

Kelly M
Guest
Kelly M

I just wanted to give a shout out to Jenny at the Wellington branch! There was a small issue that needed her attention. She was off when I called to ask about it & I was told she would handle it on her next day working (which was the next day) Jenny handled it promptly and efficiently! Thank you Jenny for your prompt response to this matter!

Carol Holstein
Guest
Carol Holstein

LeeAnn was very helpful in helping me to get into my account. I had written my username down differently than what FFCCU had. She was able to change it for me, and guide me back in to change my password. I had been called by another gal this morning in response to a temporary password that she had sent me. Now all is well. I am very happy with FFCCU!!!

Nicole
Guest
Nicole

LeAnn was very helpful!

Cortney
Guest
Cortney

Megan was amazing! Very helpful and very easy to talk to. Thanks Megan! 🙌🏽

robert
Guest
robert

Was helped once again by Karen! A consummate professional! Had a small problem with one of my accounts and she quickly and skillfully resolved my issue! Thanx so much Karen! Appreciate the help! You guys rock!

Shaun
Guest
Shaun

I was helped by Breanna today. Not one issue, but two issues, she helped me quickly and she was very polite. I truly appreciate the help!!

Merrill
Guest
Merrill

Breanna was very helpful today! She helped resolve my issue and I really appreciate it!

Gabby
Guest
Gabby

I was just working with Breanna and she was terrific. Very patient and knowledgeable. She provided me all the information I needed and then some which was awesome! Thanks again!

joseph kean
Guest
joseph kean

LeeAnn assisted me with a question I had about advantage checking, THANKS

Todd Kirkpatrick
Guest
Todd Kirkpatrick

Karen helped me with ATM deposit information regarding same day payments and did a fantastic job! FFCCU is an outstanding place to bank!

Jennifer
Guest
Jennifer

I greatly appreciated Megan helping me out today. I would highly recommend FFCCU to my friends.

Joshua Larson
Guest
Joshua Larson

First time working with a credit union and it was a fantastic experience. The North Ridgville branch was outstanding and I will definitely be doing business with them again.

Celeste Gartland
Guest
Celeste Gartland

Very convenient and fast service today from Alishea on the LIVE CHAT. I wish I would have known it was that easy – I would reached out a lot sooner.

Mike J
Guest
Mike J

I’ve always loved this credit union, and LeeAnn reinforced that today with her efficient, helpful, polite and professional manner.

Marius
Guest
Marius

I can tell from the comments below mine that LeeAnn is on fire today! Her help was quick, got my problem solved in seconds. Thanks LeeAnn!

Kelly Lewis
Guest
Kelly Lewis

Worked with LeeAnn today on an issue with my account. Not only was she able to answer my question quickly, she was also able to assist with another issue that happened to pop into my head at the same time and she got that resolved as well! She’s a keeper! Give this woman a raise!

Pamela M
Guest
Pamela M

Utilized live chat today and my agent, LeeAnn was very helpful and efficient. I originally had one issue I wanted assistance with, but since I had her on the line I dumped three additional issues on her plate. She handled each of them with ease, eliminating my need to go into a branch or calling. Thanks again LeeAnn you rock!

Eric and Madaline
Guest
Eric and Madaline

Heather was such a big help to us! We originally had the pleasure of working with her a few months back for a car loan, and knew we wanted her handle our other business as well. She was kind, understanding and willing to help. She is a great asset to the company and excels in customer service.

Debi
Guest
Debi

The live chat reps are always so helpful! Thank you to Lee Ann for assisting with my questions today!!

Sarah Truitt
Guest
Sarah Truitt

I locked myself out of my account using the wrong password in my app! I used Live Chat with Alishea, She was very professional and unfroze my account right away but only after verifying it was me! I appreciate the security.

Norleen Biddulph
Guest
Norleen Biddulph

KUDOS to Lee Ann for helping ….. everyone is so kind at the Credit Union….

Dawn
Guest
Dawn

KUDOS TO JENNY. THANKS FOR ALL YOUR HELP. WE APPRECIATE YOU!!

Tricia Bassett
Guest
Tricia Bassett

Thanks for a quick and concise reset of my online password!

Linbell Jr Lewis
Guest
Linbell Jr Lewis

Kudos to Karen for ability to resolve two issues for me. Very professional. Thank you again Karen.

Suzanne
Guest
Suzanne

I want to compliment Mary Beth, who has been more helpful than I could have ever hoped anyone to be. Her professionalism and the gift of going the extra mile really takes her to a level rarely found these days. She has become like a friend…..Thank you.

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