Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Thanks to Karen for helping me get my account access unlocked. She was able to get it unlocked for me quickly.
Thanks for the Kudos Colleen. We’re glad Karen was able to help!
Thanks to LeeAnn for her great customer service in live chat today. I was surprised to see a live chat option on here (I’m new) and even more surprised to get an answer to my question without even leaving the house. You guys are great!
Welcome to FFCCU, Laurel! We hope we continue to surprise you!
Thanks so much to Sumintra for her warm welcome and all her help opening up a savings account for my son today. She was patient, informative, and super nice. I am recommending FFCCU to everyone. What a wonderful savings program they have for our little ones!
Thanks for the Kudos, Kristen! We’re glad to include the kids in the fun!
Kudos to Ashley. She was patient when my husband and I came in to open our 3 kids accounts. That meant a lot to my husband and I. As well as her explaining to the kids about the accounts, she took it to their level and didn’t just talk to the “adults”. We liked that. Very kind.
We hope you and the kids enjoy Sparky’s Kids Club! Thanks for the Kudos, Nicole.
Thank you for being patient and answering all of my questions for me.
Glad we could help, Lydia! Thanks for the Kudos.
Thank you so much Megan for your patience and knowledge!
Thanks for leaving us Kudos!
Thank you, Meagan, on live chat for answering all of my questions!
Awesome! Thanks for the Kudos, Niki.
I recently took a equity loan out on my house for upgrades with ffccu and couldn’t be happier with the process. Abby at the willoughby branch went above and beyond to get me what I requested, she kept me in the loop every step of the way and I was very impressed. I will always have a close relationship with them and will definitely be telling friends and family about my experience, kudos Abby!!!!!
That’s great news! We’re glad to have you as a member, Michael! Thank for the Kudos.
Shout out to Ginny at Oberlin who helped me to transition my kids from their plain old savings account to debit/credit cards, ATM cards, and auto loans and they progressed from high school to the air force/college.
Thanks for the Kudos! Glad to hear Ginny could help your family out!
Thanks to Ginny at the Oberlin office for taking the time and consideration with solving the recent problem I experienced with the ATM. She is always very helpful. Great asset!
She sure is. Thanks for the Kudos, Charles!
Big thank you to Pamela that helped me through an issue via the live chat!
That’s great to hear! Thanks for the Kudos!
Kudos to Alishea for being informative and helpful; Thank you Alishea.
Thanks for the Kudos!
Ashley is the best. She helped me so much just by talking through my financial concerns. She gave outstanding perspective and numerous options. She was knowledgeable but also so easy going, non judgmental and relatable.
Thank you Ashley Fox for all of your help. You are a shinning star!
This is great to hear, thanks for the Kudos! Excellent job, Ashley, keep up the good work.
Thank you Pamela for help with setting up an appointment with a staff member quickly!! Thank you for taking your time to help!
Glad to have helped, Sabrina. Great work, Pamela.
LeeAnn does a great job.
Agreed! Thanks for the Kudos.
LeeAnn is killin it.
All day, every day.
LeeAnn assisted me through the online chat and was very helpful and resolved all my issues. Great experience!
Glad we could help, Eric. Great work, LeeAnn!
LeeAnn was super knowledgeable, kind and helpful!
Thanks for the Kudos, Misty!
Alishea was fast and courteous.
Glad we could help out, Russ!
LeeAnn on the online chat was fast, reassuring and resolved the problem quickly! Thank you LeeAnn!
Thanks for the Kudos, Jason! Glad we could help you out. Great job, LeeAnn!
Karen on the live chat was extremely helpful and was able to answer all of my questions. Very convenient.
Awesome work, Karen! Thanks for the Kudos, Tommi.
Heather on the livechat is awesome she really helped me, the live chat is a great feature.
Thanks for the Kudos, Debbie! Great job, Heather.
Sumintra Singh of the North Ridgeville branch provides fantastic customer service. She is always very responsive and goes out of her way to help. Thanks for all that you do!
Thank you for the Kudos, Riannon! We’re happy to help. Great job, Sumintra!
Hi, and thank you. I am proud to be a member of an organization that is fair and above all helpful. I was with another credit union for 20 years and wasn’t treated as well and I appreciate FFCCU for that reason. Proud to be a member and look forward to future business. Thank you.
That’s great to hear, Sophia! We appreciate you and all of our members, too. You are all very important to FFCCU! Thank you so much!
Thank you for taking the time to help me tonight.
Sure thing, Pat!
Thank you for being so helpful and patient especially during a holiday weekend when we’re all ready to start our celebrating. Thanks again Megan!
Thanks for the Kudos! Glad Megan could help you out. Nice work, Megan!
VEE AND SUE FROM THE NORTH RIDGEVILLE BRANCH ARE AMAZING! I’M DEFINITELY NOT, “JUST ANOTHER NUMBER ” TO THESE WONDERFUL WOMEN. THEY TAKE CARE OF ME EVERY TIME I COME IN.
THANKS AGAIN VEE AND SUE!!!!
They sure are amazing! We appreciate the enthusiasm!!! Good work Vee & Sue.
LeeAnn was very nice and helpful. A pleasure to chat with.
Glad she could help you! Thanks for the Kudos, and great work LeeAnn!
Megan was great on live chat. Very professional and knowledgeable.
Glad to hear we could help! Great work, Megan.
Here’s the thing: Heather and LeeAnn got you COVERED, ok? They know what’s up and are super helpful and friendly. Great job 🙂
They sure are! Thanks for the Kudos!
LeeAnn was extremely helpful on the live chat. She was quick and knowledgable. Great feature to have here. Thanks!
Thanks for the Kudos! Whenever you have questions, Live Chat is quick and easy! Or just give us a call.
Heather – the live chat rep who helped me – was excellent. She was able to get me the information I needed quickly and was a pleasure to deal with.
That’s great to hear, John. I’m glad Heather could help you! Great work, Heather.
LeeAnn was very helpful and very quick. Thank you.
Glad we could help out! Great job LeeAnn.
Thanks to the LIVE CHAT, I was able to reset my PIN for my new ATM card. THANKS FFCCU.
Glad we could help you, Elspeth!
I had the pleasure of chatting with Alishea today for a debit card question. She was great!
Great to hear! Thanks, Ron. Great work, Alishea.
Pamela was very helpful and efficient with the questions I had.
Glad we could help, thanks for the Kudos! Good work, Pamela.
I just needed some questions answered and Heather was of great help.
That’s great work, Heather! Thanks for the Kudos, Cathy.
I just re-financed my car at the FFCCU branch on Grayton Rd. I got a great rate and no hassles. Trisha DiNardi was very professional, helpful, and friendly throughout the process. I would recommend this location to anyone looking to do the same.
That’s awesome that we could help you get a better rate! Thanks for the Kudos. Well done, Trisha.
Pamela was very quick, nice and helpful. I would like to thank Pamela for all her help.
Good to hear, DeSean! Great work, Pamela!
Shoutout to Karen who helped guide me through the online banking process she was very experienced and knowledgeable thanks Karen
We’re always happy to help! Great work, Karen.
Tomesha Vaughn was extremely prompt, helpful, friendly, and caring. She worked hard to help me find the best options to pay down and consolidate my debt. Contacting FFCCU was one of the best decisions I have made!
Thanks for the Kudos, Shelly! Great job, Tomesha.
I chatted online with Karen today and she was so helpful! She helped me figure out the best way to deposit my checks and transfer between accounts. She was patient and kind the entire time. Online banking will be so much easier for me now! Thanks again!
Thanks for the Kudos, Rachel! We’re glad to help! Awesome work, Karen.
Karen is ALWAYS so very helpful to me when I chat online. Sometimes I need really in-depth info, and she is always EXCELLENT.
That’s great to hear, thanks for sharing! Excellent job, Karen.
Tomesha Vaughn you’re very good at your job. Hope we can do business in near future. Accurate and on point.
Thanks for your help.
Glad we helped you J. Thanks for sharing!
Thanks. Beverly, you did a beautiful job.
Thanks for the Kudos, Thomas!
Thanks LeAnn for all the great info!
Thanks for sharing!
I spoke with LeAnn today, she was so nice. I have to say everyone I have spoken with has been very friendly and helpful!
Great to hear! Thanks for being a member 🙂
Alishea, thank you so much for providing me with information regarding opening a new account, and how it affects my credit. I really appreciated the information.
Megan was excellent today. I was getting frustrated and she fixed me up in a jiffy!! Great person and a great help. Truly appreciate all her help!!
Awesome chat with Heather! I’m all set and back in my account!