Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Karen Crisler did a good job sticking with my chat and going an extra step to correct a loan application. Thank you!
That’s awesome, thanks for being a member Kevin!
Megan very helpful answering my questions thru live chat
Thanks for the Kudos, Kim!
Megan Scott was very helpful. I just recently became a member, so I had a ton of questions. She was able to answer all of my questions. If I ever need help again, I plan to reach out to her directly.
We’re glad she could help you out! Welcome to the credit union, Brian–it’s great to have you!
Sumintra was incredibly helpful, easy to talk to and exemplified excellent customer service going above and beyond her duties.
Sumintra is super helpful! Thanks for the Kudos, Tess!
Jashira was very responsive and provided reassurance regarding the direct deposit issues this morning. Great customer service from FFCCU as always 🙂
Glad she could help you out! Thanks for the Kudos!
Karen Crisler was amazing and very helpful, I appreciate her professionalism.
Thanks, Carla! We appreciate you being a member!
I would like to thank Karen Crisler for her help today very nice to talk with her thank you again
That’s great, Junietta! Thanks for the Kudos!
LeeAnn was great help with accessing my account today. Thank you LeeAnn!
Great to hear! Thanks for being a member, Mary!
LeAnne was very helpful on the chat today. Thanks again!
Thanks for the Kudos, Tricia!
After having an issue with my debit card, Megan was amazing and fixed everything really quickly AND gave me tips and suggestions on how to get even more out of my accounts with FFCCU. Thank you Megan!
She is pretty amazing! Thanks for the Kudos, Benjamin!
Dick and I would like to acknowledge the wonderful service provided to us by Beth Meyer. We applied for a loan to purchase an automobile and she continually went out of her way to support our endeavor. We had issues with the dealership and Beth continually went to bat for us to guarantee we received the best service possible. Beth’s professionalism and sincere care for us as longtime customers was truly evident every time we talked with her. It was not an easy fix, but Beth’s persistence was much appreciated by the both of us. It truly was a pleasure… Read more »
That’s awesome that she was able to give you such a great experience! We’re happy that everything worked out. Thanks for being a member!
Megan is awesome!!!!
Agreed!! Thanks for the Kudos!
Megan was very knowledgeable and helpful!
Yeah, she’s pretty awesome!
Megan saved your Credit Union 3 customers by taking time online to help clear up all of my problems with my account. Thank you.
Glad you’re still with us! Hopefully it’s nothing but smooth sailing going forward.
I enjoyed chatting with my representative hopefully you will be able to help me further.
We hope so too! Thanks for the Kudos, Judy!
Jashira helped me quickly and efficiently! Thank you so much
Thanks for being a member, Colleen!
Karen was very quick and helpful.
Great to hear! Thanks for the Kudos!
She was awesome.
Agreed!
Lee Ann helped me log on. I had not logged on for awhile. She was a joy to work with!
Welcome back! Great to have you as a member, Eneida.
Megan was quick and very helpful. Thanks very much
You’re very welcome, Todd! Thanks for being a member!
Megan was able to help me log into my mobile app after it was ‘frozen’ suspended. She was very professional and I appreciate all the security questions to keep my information secured. Thank you Megan for your help this morning.
Anytime, Karen! Thanks for being a member.
Alishea was super helpful today!!! I had a question and she answered it quickly!!
That’s great to hear, Elizabeth! Thanks for being a member!
Aisha was very helpful today in my live chat conversation. I’ve moved and had some questions about access to ATM’s and ordering checks. She was able to answer all of my questions quickly and accurately. I didn’t have long wait times during the chat and seemed very attentive to our conversation.
We’re always happy to help, Rachel. Hope you had a good move! Thanks for being a member.
I was at the Emerald Parkway location on Monday and happened to get the same teller as my previous visit: Aaliyah. I’ve never had bad service at FFCCU, but Aaliyah stood out for me as being not only professional and efficient, but also very personable. Even though I presented her both times with some goofy problem I had, she was very friendly in helping me out. Yes, that’s it exactly: I felt like she was a friend who was helping me out. To find out her name and how to leave this comment, I politely interrupted Kim, who was all… Read more »
That’s awesome Rob, we’re always happy to hear that we are making our members happy! We hope to see you again soon. Thanks for being a member!
I had a few things I did not understand going on with my account so I contacted online support and spoke with Megan. Megan not only fixed the issues but helped me to enroll in overdraft protection and explained how all of it worked (which had never been explained to me before). Thanks Megan!
We’re happy to help when you need it! Thanks for the Kudos, Kyle.
I had a couple of questions about getting a new auto loan. Wanted to make the purchase as painless and smooth as possible. Megan was able to answer all of the questions that I had. Encouraged me to go and apply for the loan now and the amount and type of vehicle could be changed. Time to go car shopping!
That’s awesome, good luck! We hope you find your dream car, Chrissy.
Jashira was very helpful today!! She went above and beyond to make sure I got what I needed and was taken care of.
That’s awesome, we’re happy she could help you! Thanks for the Kudos!
Was having trouble with the App and my password. Karen let me know it wasn’t me. It is the app, she then got me set up with my new password. THANKS!
She’s super helpful! Thanks for being a member, Joe!
Had an issue with a merchant and Karen was very helpful. Great customer service.
She’s great, isn’t she? Thanks for the Kudos!
I needed a new password and talked to Karen, she was very helpful. Thank you!
That’s great to hear, Ron. Thanks for being a member!
I spoke to Karen today. She was so very kind and helpful. I was having trouble reading my statement and she helped me through it. Thank you Karen!
She’s very helpful, indeed! Thanks for being a member, Anita!
Karen was beyond amazing! I am out of the country at the moment and I was unable to make a call to verify an issue. She did it on my behalf! I’m very grateful I had her as my agent. Very efficient too! I expected to be up all night trying to resolve my issue but it was fixed really quick – thanks to her!
That’s awesome that she was able to fix the issue, it can sometimes be hard when you’re not at home to take care of things like this. Thanks for the Kudos!
LeeAnn was very helpful in answering my questions. She was able to get me back up and running on the website. Unfortunately, Android updated to ver. 9 and it is causing an issue with the mobile app. Curse you Android. Ha.
Love this credit union.
Yeah, we’re working on the fix! Their update came out of nowhere and caused some issues. Thanks for the kudos!
Megan did a great job helping me online today! Thank you!
Any time, Kathleen. Thanks for being a member!
Alishea was very helpful today! Thank you!
Thank you for being a member, Ingrid!
LeeAnn helped me out today. She was so courteous and helpful. Thank you!
She sure is! Thanks for the Kudos, Keri!
LeeAnn helped me with my 12 month certificate questions today. She was very efficient and helpful!
Happy to hear LeeAnn could help you! Thanks for being a member, Alise.
I had Karen in my chat box. She was very helpful to me and very fast response. Thank You again Karen
Anytime! Thanks for being a member!
LeeAnn was very wonderful today in helping to rectify an issue with our sons account who is in college. Thank you to LeeAnn!
We’re happy to hear that, thanks for being a member Mandie!
Had a question about a loan I was applying for and Karen figured it out for me.
We’re here for whatever you need! Thanks for the Kudos!
I needed assistance with my username, Karen assisted me with this issue, and it was taken care of immediately. She also shared some new services available. Thank you so much!
That’s great, Jannan! Thanks for being a member!
Alishea did an awesome job helping me! My issue was solved very quickly and without any problems.
Glad to hear she could help you out, thanks for being a member!
I was not able to make a principal payment on a loan using the online system, but LeAnn could do it for me via Live Chat. And, that is SWEET! Thank you!
Thanks for giving us Kudos!
The on-line chat assistance is top-notch, Thanks.
Thanks for being a member!
I don’t have a million bucks..but everytime I have to do anything with FFCU they make me feel like I do. Can’t thank everyone enough.
Maybe some day, right?!? Thanks for being a member Karen, it’s great to have you with us!
Shout out to LeeAnn. She handled my situation very professionally. I am pleased!
She’s #1 for sure! Thanks for being a member, Sandra!
Karen was very helpful. I have been trying to find a bank or credit union that had an account for teens. I have been unsuccessful until a friend told me about the FFCCU Ignite Account. I chatted with Karen and she answered every one of my questions and I was very satisfied. She is like my “Own Personal Banker” and hopefully I will be able to open an account with your credit union.
We hope so too, Kathleen! Ignite is a great way to get teens ready for the future!
Love the chat service – quick and efficient.
It sure is! Thanks for being a member, Carol.
Karen was very friendly and helped ease my mind about my cards being stolen in Europe. She was able to cancel the cards promptly and offer me assistance in other ways that I inquired about. She is knowledgeable and does her job well. She also appreciated my sense of humor!
Glad to hear she helped you through that! Thanks for the Kudos!
Megan was really helpful and fast. Thanks. Love the chat service at FFCCU!
It’s a great way to get help, isn’t it?! Thanks for the Kudos, Claire!