Coronavirus (COVID-19)
Updated Tuesday, June 8, 2021
Per state of Ohio guidelines, masks are no longer required. Face coverings will be optional for both teammates and members. If you are wearing a mask, one of our teammates may still ask you to show your face for identification purposes.
Updated Tuesday, October 6, 2020
Our Oberlin Branch will be open only on Tuesdays from 9 am -5 pm. All other branches are operating at their normal business hours.
Updated Monday, May 11, 2020
Welcome Back! We’ve missed you!
The closing of our lobbies must have been frustrating—it certainly was for us! Beginning Monday, May 11, 2020, all branch lobbies, except Oberlin, will be open during normal business hours.
To combat the spread of COVID-19, please observe the following guidelines:
- To maintain adequate space, a limited number of individuals will be permitted inside a branch at one time
- Please observe all social distancing signs within a branch
- If you are not feeling well, please refrain from entering
- Face coverings must be worn, but you may be asked to remove yours momentarily for ID purposes
- We encourage members to use drive up service for basic transactions
- Shared branching transactions are still being processed in the drive thru only
- We encourage our at-risk members to schedule an appointment with a teammate to complete their banking.
Need cash fast? Use the ATM or drive-through. And don’t forget that you may access your accounts through online banking and the mobile app.
Have questions? Email us at communications@ffcommunity.com, or contact a friendly teammate at 216-621-4644!
Stay healthy, stay safe!
*Our lobby access is subject to change based on the health crisis.
Updated Sunday, March 22, 2020
Today, Governor Mike DeWine announced a stay-at-home order for all Ohioan’s that will extend until April 6.
As an essential business, FFCCU will remain open to serve our members, however, our lobbies will remain closed. Drive through teller services will continue to be available at all branches except our Oberlin location. Members can also access their accounts through the FFCCU mobile app, online banking, transact phone banking or any of our ATMs. Our contact center is also staffed and in service during normal business hours.
We appreciate your membership, and wish you and yours health and safety during this uncertain time.
Updated Tuesday, March 17, 2020
At FFCCU, our top priority is our members’ and teammates’ health and well-being. As a precautionary measure to help stop the spread of COVID-19, beginning on March 18, we will be closing all branch lobbies temporarily. We are still available to meet your banking needs in the following ways: drive-thru, mobile banking, online banking, ATMs, and transact phone banking.
Drive-thru transactions can be done with one of our teammates, at the following branches, during normal business hours:
– Downtown Cleveland
– West Cleveland (Emerald Parkway)
– North Ridgeville
– Parma
– Willoughby
– Wellington
FFCCU ATM and debit cards can be used at more than 31,000 Surcharge-Free ATMs nationwide. Find a
surcharge-free ATM.
Remote banking services, including our mobile app and online banking, are available free of charge.
Our 24-hour Trans-Act Line gives you access to your accounts anytime at 1.866.731.5971
If you need assistance with remote services, reach out to our member contact center at 216-621-4644.
FFCCU is focused on minimizing any disruption in service; however, our first and foremost priority is to keep our members and employees safe. We will continue to monitor the situation diligently and adapt our plans as needed. Should this lobby closure need to be extended, we will keep you updated. Thank you for understanding and for being a valued member.
Updated Thursday, March 12, 2020
The Coronavirus (COVID-19) has become a real issue in Cuyahoga County and for everyone across the nation and globe.
At FFCCU, our top priority is the safety of our teammates and members.
As concerns about the virus grow, we are following the guidelines from the Centers for Disease Control and Prevention (CDC) and taking appropriate precautions.
This means understanding how it affects our teammates and members and then making the necessary adjustments to ensure business continuity while keeping everyone safe.
Click here to read our response to the Coronavirus (COVID-19) outbreak.
Thank you for your patience and understanding.
P.S. You can access your account 24/7 using ATMs, ffcommunity.com, or the FFCCU Mobile app. Through these channels, you can check balances, transfer funds, deposit checks, or find the nearest ATM.
