Teammate Times

Firefighters Community Credit Union - Teammate Times
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 Teammate Retirements

We are excited to share that two of our teammates will be retiring this year. Please join us in congratulating them and thanking them for their many years of service and dedication to our credit union and our members.

Karen W. will be retiring on April 17. Karen joined us on February 13, 1995, and throughout her career she has held a variety of roles, including teller, back-office associate, branch manager and Loan Officer. Her dedication, knowledge, and genuine care for her work and teammates have made a lasting impact over the years. We truly appreciate the difference she has made, especially within the loan department, and are excited for her as she begins this well-earned retirement.

Ginny will be retiring on June 30. Ginny joined SCFCU on October 23, 2006, as a Member Service Representative and continued her journey with us through the merger on January 1, 2015 to become a FSR. Throughout her time here, Ginny has made a lasting impact through her hard work, commitment, and the positive energy she brings to both our team and our members. We are grateful for everything she has contributed and wish her all the best in this next chapter.

Details about retirement celebrations for both Karen and Ginny will be shared as we approach their retirement dates. We hope everyone will join us in recognizing them and celebrating their incredible careers.

Marketing Update!

D2C SEASON

It’s the time of year where marketing focuses in on D2C! Be sure to tell your friends, family, members and anyone that will listen that we are here to help! Most folks that come in to sit down with us walk away with more financial education and the tools to take control of their finances and potentially save money!

 Teammate Times Page
 

Getting the lowdown on what’s going on behind the scenes at FFCCU happens monthly through the Teammate Times page:

ffcommunity.com/teammate-times

Be sure to bookmark the page and check in at the start of each month. While hosted on the FFCCU website, it’s not available to the public.

Tiny pig and money jar with "Financial Goals" on a whiteboard

2026 Goals Summary

GOALS WE MET:
ROA of .65% which exceeded the goal of .58% or more. We netted $1.87M in total. That’s a pretty good year.

Delinquency ratio of .60% (avg) with a goal of 1.00% or less. We had a bit of a spike at the end of the year (not abnormal) and DQ is trending upward across the industry but, we did well over the course of the year in general.

Charge-off ratio of .21% with a goal of .50% or less. That’s a very low charge-off ratio which means the quality of loans we approve is very good overall.

Net Operating expense ratio of 2.67% with a goal of 2.75% or less. We do a good job of controlling expenses considering everything the CU offers.

GOALS UNMET:
Loan growth of 1.50% with a goal of 4.00% or more. Ending at 1.50% is very good considering we were negative 1.50% at the end of October. Great finish to the year.

Loan/Share ratio of 77.51% with a goal of 80.00% or more. Share growth for 2025 was higher than loan growth which moved us in the wrong direction. We’d definitely like to see this ratio higher but, 77.51% is still pretty good.

2026 GOAL COMING SOON

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A Season of Progress from The Barrier Brigade

The Barrier Brigade has been busy unwrapping and busting barriers this past quarter! Click here to see the latest wins and be sure to check out the December 2025 Account Closure Letter.

A message from Nichole Coyle

Last month I had a great conversation with a teammate about IRA savings
accounts.  IRA savings and money market accounts can be great for short
term needs and certain circumstances, however, due to their lower interest
rates, they’re not always the best options for long-term growth.

If you notice a member holding $10,000+ in an IRA savings or IRA money market account, it may be worth a referral conversation. Sometimes members don’t realize these accounts are designed for short-term holding and often earn very little over time. Also, sometimes, members set up the account for the
short-term and time just gets away from them.

I’m happy to help members review whether a Roth or Traditional IRA invested for long-term growth may better align with their goals. A quick introduction can
help ensure their retirement dollars are working for them.
 

Nichole Coyle, CFP®, CSLP®
Financial Planner

Cetera Advisor Networks LLC
Located at: Firefighters Community Credit Union
2300 St Clair Ave NE Cleveland, OH 44114
216.621.4644 x1607 office
330.607.2213 mobile
Investment Advisor Representative offering advisory services and securities through Cetera Advisor Networks LLC, a Broker-Dealer and Registered Investment Advisor, Member FINRA/SIPC. Cetera is under separate ownership from any other named entity.
Cetera is not affiliated with the financial institution where investment services are offered.  Investments are: Not FDIC/NCUSIF insured * May lose value * Not financial institution guaranteed * Not a deposit * Not insured by a federal government agency.
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Impact Crew’s January – July charitable organization will be Food Strong! Proceeds from our in-branch candy bar sales during this time will go to food strong to fight hunger!
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