Teammate Times

Firefighters Community Credit Union - Teammate Times
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BAI Training

As part of our Red Flag Training, we’re assigning “Identity Theft Prevention: Safeguarding Information” in BAI. This course should appear in the ‘Required Courses’ field on your Dashboard in BAI. Newer teammates who joined FFCCU after 10/9/2025 will not be required to take it since they completed it as part of new hire training. All teammates who’ve been assigned this course must complete it by Friday, 3/13/2026.

Baby Guess Game Winner

 

Congratulations Lynesha on the birth of your baby boy, Reygn!

Baby Reygn was born on February 12, 2026
The winner of the baby guess game is…Pooran Singh!

Marketing Update!

Dare2Compare Campaign Wrap-Up

As we close out February, our Dare2Compare campaign has officially come to an end. Thank you to every team and teammate who helped support this effort over the past two months. From conversations in our branches to support behind the scenes, this campaign was a true team effort.

Dare2Compare encourages members and non-members to take a closer look at their current financial situation and explore whether their accounts, loans, or services are still the best fit for their needs. Instead of focusing on one specific product, the goal is to create meaningful conversations that help members save money, simplify their finances, and better understand the value of being part of or becoming a part of Firefighters Community Credit Union. These discussions reinforced what sets us apart. We are not just completing transactions. We are building relationships and providing guidance that supports our members’ financial well-being.

Marketing supported the campaign with targeted messaging, digital outreach, and in-branch materials to keep Dare2Compare visible across our footprint. 

Even though the campaign window is ending, the Dare2Compare mindset continues. Taking time to review, educate, and look for better solutions is part of how we serve members every day.

Thank you again for the energy and teamwork that made this campaign a success.

Tiny pig and money jar with "Financial Goals" on a whiteboard

Here is our first Goals update of 2026. Keep in mind that we’ve only had one month in the books so far, so the ratios are not very seasoned yet.

ROA –   Goal .73% or more (Independent of the Bonus Accrual)

We are off to a good start for Net Income this year with a total of $252,483.42 for January which projects to an ROA of .97%.

Delinquency – Goal 1.00%(avg) or less

As Paul and me both mentioned at the Summit, delinquency is a bit higher this time of the year and delinquency in general, has been increasing across the industry. We are starting off with a ratio of .81%.  

Charge Offs – Goal .50% or less 

Charge-offs were a bit higher than last years’ average at $79,671.77. Recoveries were low at $9,737.45. This results in a ratio of .34%.  

Net Operating Expense ratio – Goal 2.79% or less (Independent of the Bonus Accrual)

January’s operating expenses were $1.23M. January is typically a little higher than most months because of higher taxes at the start of the year. Also, fee and other income start off lower in the first couple of months each year. We are starting off with an annualized ratio of 2.86%. Again, it’s early and there is plenty of time for this ratio to normalize.

Loan Growth – Goal 3.00% or more

As usual, loans start off a little slow at the beginning of the year. We disbursed 191 loans for $6.14M. This is not as bad as some starts that we’ve had in recent years. We start off with a ratio of -.25%. It looks like February will be better so don’t let the negative start bother you too much.  

Loan/Share – Goal 78.00% or more

Since loan balances decreased ($600K) in January and we had growth in shares of $2.2M, our starting ratio is 76.79%. There will be months where loans outgrow shares and vice-versa so this ratio will bounce around over the course of the year.  

All in all, not too bad. 

 
 

A message from Nichole Coyle

The number of referrals you have sent over has been amazing! 
 
As a quick refresher, here are some ways to identify a member that is more likely to become a qualified referral:
 
✔ Member has a specific account or situation (IRA savings, old 401k, inheritance, large savings, etc.) – Remember that any type of guaranteed interest account we can offer requires a minimum of $20,000 but, there are no minimums for investment accounts. For example, if we are looking to compete with a certificate and the member wants a guaranteed interest rate, the minimums are almost always $20,000.
✔ They have at least a few years to invest. (We aren’t able to help members much with a short time horizon such as a few months to only a year or so and generally I refer them back to the credit union for a shorter term certificate, money market, etc.)
✔ They have expressed uncertainty, curiosity, or openness
✔ Member agrees to speak with the advisor
✔ They provide their preferred contact info
✔ Member has agreed to a specific time for an introduction call and knows I will be reaching out at that scheduled time. (You have all been doing such an amazing job scheduling intro calls!  Because you’re doing so well, my calendar is filling up! If there is a more urgent situation than my calendar currently allows, please feel free to email me the referral instead of using Calendly and let me know what the urgency is. Please just provide the same information that you would have in Calendly (name, email, phone number, reason for the referral, etc).  
 

Again, you’re all doing an amazing job referring members so we can help with their investment needs! Keep up the good work 🙂

Nichole Coyle, CFP®, CSLP®
Financial Planner

Cetera Advisor Networks LLC
Located at: Firefighters Community Credit Union
2300 St Clair Ave NE Cleveland, OH 44114
216.621.4644 x1607 office
330.607.2213 mobile
Investment Advisor Representative offering advisory services and securities through Cetera Advisor Networks LLC, a Broker-Dealer and Registered Investment Advisor, Member FINRA/SIPC. Cetera is under separate ownership from any other named entity.
Cetera is not affiliated with the financial institution where investment services are offered.  Investments are: Not FDIC/NCUSIF insured * May lose value * Not financial institution guaranteed * Not a deposit * Not insured by a federal government agency.
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Impact Crew’s January – July charitable organization will be Food Strong! Proceeds from our in-branch candy bar sales during this time will go to food strong to fight hunger!
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