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Kudos FFCCU!

Kudos FFCCU

Kudos to all of us! Together, our members and teammates are making a REAL difference!

Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.

Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!

Note: Comments will post no later than the next business day.

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Tell Us About Your Experience With FFCCU!

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CyAnn Murphy
Guest
CyAnn Murphy

Alishea was very helpful with helping with my issues. She was patient with me and really helped explain things to me that I was ignorant to.

Kelly Lewis
Guest
Kelly Lewis

LeeAnn was very helpful in navigating me through the set up process! Being completely lost most times when I am on the computer, I didn’t even know what a browser was until she told me, she was very patient with all my questions and did a fabulous job with her knowledge and skills! Thank you so much LeeAnn, you have made my day!

Cheryl L. Long
Guest
Cheryl L. Long

Megan was very helpful and answered my question completely and promptly! Great customer service!

Kara
Guest
Kara

Shoutout to LeeAnn! Very quick and helpful!

Kelly Gallagher
Guest
Kelly Gallagher

LeeAnn was very helpful!

Elizabeth Smith
Guest
Elizabeth Smith

LeeAnn is amazing, hands down! Informational and quick response time!

Debi
Guest
Debi

Big Kudos to Megan for assisting me so quick!

Anand
Guest
Anand

Thank you Megan for assisting me with my Check reorder issue. You were super helpful.

STARSHA BASIT
Guest
STARSHA BASIT

Thank you Karen. She was very helpful and made sure I was satisfied.

Matt Konyesni
Guest
Matt Konyesni

LeeAnn was a huge help and made the experience very easy!

Stephanie
Guest
Stephanie

Thank you, Megan, for helping me figure out that a charge from London on my checking account was legit, after all! And for helping me figure out what services are available to out-of-state members.

Lisa Kracheck
Guest
Lisa Kracheck

Pooran Singh reached out to me to tell me about a promotion the FFCU was having in June for loan refinancing. He was very professional, and walked me through the process of refinancing my home equity loan. The new loan’s term and interest rate is going to save me a lot of money. Thank you Pooran!

Melissa
Guest
Melissa

LeeAnn was awesome! She went out of her way to find the answers to my questions in a very timely fashion :)!! Thanks LeeAnn!

Tricia Bassett
Guest
Tricia Bassett

LeeAnn was very helpful when I asked about financial counseling. I feel excited about the appointment I set up and hopeful that something good will come of it. Budgeting with another adult can be tricky so I am grateful to have a 3rd party guide us.

Karen A.
Guest
Karen A.

LeeAnn was so helpful! It was so easy to open a new checking acct. Thank you very very much 🙂

John Rosson
Guest
John Rosson

Alishea was a pleasure to chat with. Wanted to order an ATM card and she was able to take care of it very quickly. Great experience.

Cameron
Guest
Cameron

Alishea was awesome! She was polite and respectful but also answered every question I had. It was much appreciated and I hope to speak with her again if need be.

Ashley
Guest
Ashley

Alishea was great to work with. She was thorough. I needed a replacement ATM Card, but ultimately decided to open a checking account as it would be easier to handle my banking with. The process was quick and easy.

Brady
Guest
Brady

Breanna worked through all of the questions I had and was very nice and patient with me. She is the best customer service rep that I have worked in a long time!

Karen Rys
Guest
Karen Rys

Connected with Karen through Live Chat – what a great service. I really appreciated being thanked for being a Member. KUDOS to Karen.

Zeljko
Guest
Zeljko

Karen was great and made everything I needed go smoothly.

Renee
Guest
Renee

I love when I reach out to companies and learn something new to better help myself in the future, I call it Proactive and Future Value and Breanna certainly gave me that. Thanks Breanna for a job well done!

J. Sudy
Guest
J. Sudy

Thanks Megan for the help over chat. You went above and beyond!

Demetrius
Guest
Demetrius

A BIG thank you to LeeAnn for helping me with my account information and the next steps to take! Much appreciated!

David A Wiseman
Guest
David A Wiseman

Thank you so much LeeAnn for your help regarding car loan info, much appreciated.

Chris DuRell
Guest
Chris DuRell

Thank you so much Tomesha!!!!
When I walked in to the Wellington office I was dreading the process of applying for a loan. With your upbeat and positive attitude, it was easy and effortless. Thank you again, you rock!!!

Jenna R
Guest
Jenna R

Thank you Alishea for your help today!

April
Guest
April

This was my first time experience with FFCCU and I have to say Abby from Willoughby location truly made my first time experience amazing. She has helped me buy out my lease and purchase my car! Abby was very professional, organized, fast and efficient. I recommend her to anyone in the 440 area! Thanks for a great experience!

Pamela
Guest
Pamela

Alishea of the Live Chat was very helpful and efficient. She responded promptly and answered questions thoroughly. She was very precise in helping me navigate the site. Thanks a ton!

Chris
Guest
Chris

Megan was very helpful in setting a travel notice on my debit and credit card though online chat. Thank you for all your help. Hopefully the app will add Iceland as a country and this website add the CO-OP link to search for shared International ATMs/Branches.

Ben
Guest
Ben

Carol & Randa were super helpful in getting a fast turn-around on my lease buyout! Made for what is likely the best auto purchase experience I’ve had.

Alison
Guest
Alison

Megan was very helpful on chat. She ordered me a new debit card and saved me a trip to a branch. Thanks again, Megan!

Meagan
Guest
Meagan

Alishea was super helpful! Makes me so glad I set up an account with FFCCU, the customer service is top notch!

timothy dodd
Guest
timothy dodd

Karen was great she did everything quick and painless

Dave
Guest
Dave

Karen was extremely helpful this morning, I love having the chat option when I need help online

Nichole
Guest
Nichole

LeeAnn was really helpful on Chat this afternoon and very pleasant to work with.

Debi
Guest
Debi

LeeAnn was super helpful and efficient handling a matter with me via chat this morning!

Mark
Guest
Mark

Kudos to Megan for helping set-up my on-line account!

Christine M Smith
Guest
Christine M Smith

Kudos to LeeAnn for assisting me this morning with concerns. As well as with the additional request that came up during our chat.

Alice
Guest
Alice

Megan was awesome on Live Chat. This let me handle some very confidential personal matters while at my desk at work. Thank you for this!

Marie Gray
Guest
Marie Gray

Bre was such a delightful representative, that she and I were able to share a laugh as she coached me through the Online Banking.

Once again I am very proud of the way Bre, and past representatives have treated me. Hats off to such a wonderful representative at FFCCU.

Maggey
Guest
Maggey

Used live chat today with Megan and she was very helpful!!

Jo Jones
Guest
Jo Jones

Used live chat today with Megan and she was awesome! Wanted to do a in-account balance transfer and she set it up in under 2 minutes. Love this option!!

lydia
Guest
lydia

LeeAnn was great. Provided all the information I needed. Sounded very happy to help. Thank you very much.

Jeremey Thompson
Guest
Jeremey Thompson

Leeann was the agent that assisted me with the live chat also. Handled my issue right away!!!! Great service!

Stephanie
Guest
Stephanie

I had a question about whether I’d be able to directly and automatically import some of my account information into a third-party budgeting app. As it turns out, that particular app isn’t supported, but Casey was able to suggest a couple other options – Mint and the Budget Smart desktop program.

Edwin Santiago
Guest
Edwin Santiago

Leeann was the agent that assisted me with the live chat. Handled my issue professionally. Saved me a trip downtown.

Henry Laurendeau
Guest
Henry Laurendeau

I applied for my first vehicle loan and credit card through FFCCU recently, and was helped by Sumintra and Ann. They were both extremely helpful and knowledgeable. I felt very welcomed and was impressed with the customer service I was afforded by them both. It was a pleasant experience and I will absolutely be back. Thank you!

Ashley
Guest
Ashley

I couldn’t access my account. The agent, Karen, was very helpful. She got things done efficiently without any hassles. I love the online chat feature. She answered my inquiry very quickly.

Brenda Pursley
Guest
Brenda Pursley

My customer representative was very helpful. She was able to tell me about charges that were on my account but not made by me. I appreciate her help. She is an asset to the company. It was easy to get a response through the chat line.

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